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Cause
You may not be using the correct type of paper for your
printer.
The paper path inside the printer may be dusty.
There may be a problem with photoconductor units.
Areas are missing in the printed image
Cause
Your paper may be moist or damp.
You may not be using the correct type of paper for your
printer.
Completely blank pages are output
Cause
The printer may have loaded more than one sheet at a
time.
The problem may be with your application or interface
cable.
The paper size setting may be incorrect.
The MP Tray Size setting may be incorrect.
What to do
EPSON Color Laser Paper or smooth, high-quality copier paper is
recommended for best results. See "Available paper types" on
page 201 for information on choosing paper.
Clean internal printer components by printing three pages with
only one character per page.
Replace the photoconductor units. See "Replacing Consumable
Products/Maintenance Parts" on page 146.
What to do
This printer is sensitive to moisture absorbed by the paper. The
higher the moisture content in the paper, the lighter the printout.
Do not store paper in a humid or damp environment.
If the surface of your paper is too rough, printed characters may
appear distorted or broken. Smooth, high-quality copier paper is
recommended for best results. See "Available paper types" on
page 201 for information on choosing paper.
What to do
Remove the paper stack and fan it. Tap it on a flat surface to even
the edges, then reload the paper.
Print out a configuration status sheet. See "Printing a
Configuration Status Sheet" on page 166. If a blank page is
ejected, the problem may be with the printer. Turn off the printer
and contact your dealer.
Make sure the correct paper size is set in the Tray Menu on the
control panel.
When loading paper for which the size is not specified with Auto
setting, specify the correct paper size on the MP Tray Size
setting in the Tray Menu on the control panel.
AL-C500 Series
User's Guide
Troubleshooting
174
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