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User's Guide
Solving Problems
Checking the Printer Status
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer error. Turn the power off and on again. If
the problem persists, contact Epson Support.
Printer error. Contact Epson Support. Non-
printing features are available.
Printer error. For details, see your
documentation.
Paper out in XX. Load paper. Paper Size: XX/
Paper Type: XX
Too many paper cassette units are installed. Turn
the power off and uninstall the extra units. See
your documentation for details.
Unsupported Paper Cassette Units have been
installed. Turn the power off and uninstall. For
details, see your documentation.
Cannot print because XX is out of order. You can
print from another cassette.
Maintenance Roller in XX is nearing the end of
its service life.
Maintenance Roller in XX is at the end of its
service life. Replace it and reset the maintenance
roller counter.
Solving Problems
Solutions
❏ Remove any paper or protective material in the printer and the paper
cassette. If the error message is still displayed after turning the power
off and on again, contact Epson support.
❏ When the following error codes are displayed, check the paper for
the maximum number of sheets that can be loaded in each paper
source.
000181, 000184, 000201, 000204, 000221, 000224
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs. However, non-printing
features such as scanning are available.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs.
Load paper, and then insert the paper cassette all the way.
You can install up to three optional paper cassette units. For other
optional paper cassette units, uninstall them by following the reverse
steps to installation.
Unsupported optional paper cassette units have been installed.
Uninstall them by following the reverse steps to installation.
Turn the power off and on again, and then reinsert the paper cassette. If
the error message is still displayed, contact Epson support or an
authorised Epson service provider to request repairs.
❏ Paper cassette
The maintenance rollers need to be replaced periodically. Paper is
not fed correctly from the paper cassette when it is time for
replacement. Prepare new maintenance rollers.
❏ Rear paper feed
Paper is not fed correctly from the rear paper feed when it is time for
replacement. Contact Epson support or an authorized Epson service
provider to request replacement of the maintenance rollers.
Replace the maintenance rollers. After replacing the rollers, select
Settings > Maintenance > Maintenance Roller Information > Reset
Maintenance Roller Counter, and then select the paper cassette for
which you replaced the maintenance rollers.
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