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User's Guide
Error Messages
Maintenance roller in the Rear Paper Feed is at
the end of its service life. For details, see your
documentation.
You need to replace Ink Cartridge(s).
The time for maintenance is approaching.
Contact Epson Support.
This printer may need service to keep print
quality. Contact Epson Support.
Paper Setup Auto Display is set to Off. Some
features may not be available. For details, see
your documentation.
No dial tone is detected.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Solving Problems
Solutions
Contact Epson support or an authorized Epson service provider to
request replacement of the maintenance rollers for the rear paper feed.
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.
Customers must not perform maintenance. Contact Epson or an
authorised Epson service provider for maintenance.
Customers must not perform maintenance. Contact Epson or an
authorised Epson service provider for maintenance.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
This problem might be resolved by selecting Settings > General
Settings > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
For details on Fax Settings, see the Administrator's Guide.
Received faxes may accumulate without being processed due to the
following reasons.
❏ Cannot print because a printer error has occurred.
Clear the printer error. To check the details and solutions to the error,
press the
button and then select Printer Status.
❏ Cannot save in the computer or the memory device.
To check whether or not received faxes have been saved, press the
button and then select Job Status. To save received faxes, turn
on the computer or connect a memory device to the printer.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance. See the Administrator's Guide for details.
Run Web Config, and then update the root certificate. See the
Administrator's Guide for details.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
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