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Red Light Shines Inside the Printer
The red light always shines inside the printer. This is normal.
Parent topic:
Solving Printing Problems
Check these sections if you have problems printing with your product.
Nothing Prints
Cannot Print Over a Network
Print Head Moves But Nothing Prints
Media Is Creased
Printing Continues After Media Roll Empties
Removing Jammed Media
Media Does Not Feed Correctly
Parent topic:
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your printer is turned on.
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try
connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your
computer and printer.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the
computer and connect the printer directly to the computer's USB port.
• Make sure the USB cable length does not exceed 10 feet (3 m).
Parent topic:
Related references
Interface Specifications
Solving Printer Problems
Solving Problems
Solving Printing Problems
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