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Epson
SureColor
F9200 User's Guide

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Summary of Contents for Epson SureColor F9200

  • Page 1 ® ® Epson SureColor F9200 User's Guide...
  • Page 3: Table Of Contents

    Contents Epson SureColor F9200 User's Guide ....................... 7 Introduction to Your Printer........................8 Notations Used in the Documentation ....................8 Printer Part Locations........................... 8 Product Parts - Top and Sides......................9 Product Parts - Inside ........................12 Product Parts - Back........................13 Control Panel Parts ........................
  • Page 4 Take Up with the Printable-Side-Out ..................... 67 Removing Media from the Auto Take-up Reel ................73 Using the Control Panel Menus........................ 78 Accessing the Printer's Menus ......................78 Media Setup Menu Settings ....................... 78 Printer Setup Menu Settings ......................83 Maintenance Menu Settings.......................
  • Page 5 Replacing the Wiper and Wiper Cleaner ..................142 Replacing the Media Holding Plates....................146 Applying Carriage Rod Grease......................153 Using the Spacer..........................158 Removing the Spacer ........................158 Adjusting the Spacer ........................159 Installing the Spacer ........................160 Storing the Spacer........................163 Moving or Transporting the Product .....................
  • Page 6 Solving Print Quality Problems ......................219 Nozzle Check Pattern Prints Incorrectly ..................220 Print Head Nozzles Remain Clogged ..................221 Overall Print Quality Is Poor ......................222 Printed Media is Stained or Marred ..................... 223 Image is not Positioned Correctly on the Media................224 Where to Get Help..........................
  • Page 7: Epson Surecolor F9200 User's Guide

    Epson SureColor F9200 User's Guide Welcome to the Epson SureColor F9200 User's Guide.
  • Page 8: Introduction To Your Printer

    Introduction to Your Printer Refer to these sections to learn more about your printer and this manual. Notations Used in the Documentation Printer Part Locations Consumables and Replacement Parts Printer Usage Guidelines Notations Used in the Documentation Follow the guidelines in these notations as you read your documentation: •...
  • Page 9: Product Parts - Top And Sides

    Product Parts - Top and Sides Maintenance cover (left) After heater Media guide bar Handle Roll core holder Roll core holder locking screw Roll support Auto switch Manual switch Adjustment screw...
  • Page 10 Casters Airflow vents Waste ink bottle holder Stand fixing screw Waste ink bottle Ink splash guard Waste ink tube Ink tank Heat shield Slider (chip holder) Lock lever Chip unit check lamp Stirring stick AC inlet #1/AC inlet #2 LAN port USB port Maintenance cover (right) Media loading lever...
  • Page 11 Slider (Chip Holder) Parts Slider Ink inlet cover Chip unit LAN Port Parts...
  • Page 12: Product Parts - Inside

    RJ-45 connector Data light (orange) Status light Red: 100Base-TX Green: 1000Base-T Parent topic: Printer Part Locations Product Parts - Inside Print head Media holding plate Cutter groove Pressure rollers Platen Wiper cleaners Anti-drying caps...
  • Page 13: Product Parts - Back

    Suction caps Wipers Parent topic: Printer Part Locations Product Parts - Back Drive switch Roll holder Roll holder fixing screw Spacer Lift lever Loading guide Roll support Handle Parent topic: Printer Part Locations...
  • Page 14: Control Panel Parts

    Control Panel Parts power button power light media setup button LCD screen The Menu button back button The left and right arrow buttons...
  • Page 15 The up and down media feed buttons The OK button The heat/dry menu button maintenance button pause/cancel button media feed button LCD Screen Display Status messages Heater temperature status : Heater is the selected temperature : Heater has not yet reached the selected temperature Feed adjustment information, if you have entered a value during printing...
  • Page 16 Media information Displays, from left to right, the selected media (0 indicates RIP settings are in use), platen gap, media width, and remaining media. : Platen gap is 1.5 : Platen gap is 2.0 : Platen gap is 2.5 Chip unit status The chip unit status (1) changes from normal (left) to warning or error status (right) if necessary.
  • Page 17: Consumables And Replacement Parts

    To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held responsible for any damages or problems with the product that may occur when using non-genuine ink packs.
  • Page 18: Printer Usage Guidelines

    Replacement part Part number Waste ink bottle T724000 Media holding plate C890891 Parent topic: Introduction to Your Printer Printer Usage Guidelines Follow the guidelines in these sections as you use your printer, consumables, and print media. Using Your Printer Handling Ink Packs and Ink Tanks Handling Media Storing Your Printer Parent topic:...
  • Page 19: Handling Ink Packs And Ink Tanks

    • Do not place items on an ink tank or subject the ink tanks to strong impacts or the tank may detach. If an ink tank comes off, contact Epson support. • Store ink packs at room temperature, out of direct sunlight.
  • Page 20: Handling Media

    • If you will not use the printer for more than two weeks, maintenance must be performed by a service engineer before and after this period. Contact Epson support. • Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make sure the waste ink bottle is installed even when the printer is not on.
  • Page 21 • Close all the covers on the printer to prevent dust and debris from getting in. If the printer will be not be used for an extended period of time, protect it with an anti-static cloth or other cover. The print head nozzles can become clogged if fine dust gets on the print head, and you may not be able to print properly.
  • Page 22: Media Handling

    Media Handling See these sections to load and handle media on your product. Media Handling Precautions Loading Media Viewing and Changing Media Settings Saving Sets of Media Settings Printable Area and Media Size Checking Printing the Amount of Media Remaining Aligning the Print Head Adjusting the Media Feed Adjusting Heating and Drying During Printing...
  • Page 23: Loading Media

    • Do not place unwrapped media directly on the floor or press it against your clothing to avoid damaging the media surface. • Place unused media is its original packaging for storage. • Do not load media if the edges are uneven on the roll; this could cause feeding problems. Rewind the media on the roll or use a different roll.
  • Page 24 2. Open the front cover, grasp the tabs on the media holding plates, and slide them out of the way. Note: Move the media holding plates as shown, or your media may be damaged or not load into the printer. 3.
  • Page 25 4. On the back of the product, loosen the roll holder fixing screws and slide out the roll holders wider than your media width. Then center the roll supports between the roll holders. Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the media cannot load properly.
  • Page 26 Printable side in 6. Place your media on the roll supports temporarily.
  • Page 27 7. Align the left edge of the media with the position for that media on the label beneath the roll. Note: If the label is missing the loading position you need, mark it on the label. Be sure to select the correct roll type setting on the product control panel.
  • Page 28 8. On the left side of the product, raise the lift lever to lift the media into position. Then firmly push the roll holder onto the roll core. Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll holders by hand.
  • Page 29 9. Tighten the roll holder fixing screw until it no longer turns.
  • Page 30 10. On the right side of the product, raise the lift lever to lift the media into position. Then firmly push the roll holder onto the roll core.
  • Page 31 11. Push the center of the roll holder twice to securely insert it into the roll core. Note: Make sure the roll holder is fully inserted into the roll core or media may not feed correctly and slip during printing, or cause banding in your printouts.
  • Page 32 12. Tighten the roll holder fixing screw until it no longer turns. Note: Make sure the fixing screw is fully secured or the roll holder may move during printing, causing banding in your printouts.
  • Page 33 13. Rotate the handle shown here until part A is hidden from view, then stop turning the handle. Caution: Once part A is hidden, do not turn the handle further or you may damage the roll holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the fixing screw, and reload the right side of the roll on the product.
  • Page 34 15. Raise the media loading lever. 16. Insert the approximately 11.8 inches (30 cm) of media into the opening in the product, then lower the media loading lever.
  • Page 35 17. Confirm that the left edge of the media passes over some portion of the square on the loading guide label as shown here. Note: If the media does not pass over the square marked on the label, reverse these steps to remove the media and load it again.
  • Page 36 18. On the front of the product, open the front cover. 19. Hold the media in the center and raise the media loading lever. 20. Pull the media straight forward to the leading edge of the after heater.
  • Page 37 21. Close the front cover. 22. Press the up or down arrow button on the control panel to rewind the leading edge of the media to the edge of the front cover. Then make sure the media is fed straight and taut. •...
  • Page 38 23. Open the front cover. 24. Lower the media loading lever to hold the media in place.
  • Page 39 25. Grasp the tabs on the media holding plates on both sides and move the plates to the edges of the media. Caution: If your media is more than 0.02 inch (0.4 mm) thick, leave the media holding plates on the sides of the product or they could damage the print head.
  • Page 40 26. Adjust the media holding plates so the round holes shown here are centered over the edges of the media. Note: Make sure to correctly position the media holding plates as shown here or your printouts may contain banding, uneven tint, or stripes. Do not use the media holding plates if the sides of your printouts are smudged or torn.
  • Page 41: Viewing And Changing Media Settings

    Related references Media Handling Precautions Related tasks Viewing and Changing Media Settings Viewing and Changing Media Settings After you load media in your product, you see a screen like this on your product control panel which lets you view or change your media settings: The media settings include the options selected and stored for each media bank or RIP setting you created.
  • Page 42: Saving Sets Of Media Settings

    4. When you finish changing media settings, press the up or down arrow button to select Keep Settings Above and press the OK button. You see the roll type selection screen. 5. Press the up or down arrow button to select the roll type you loaded and press the OK button. If you turned on the Remaining Setup setting, you see a prompt to enter the length of the current media.
  • Page 43: Printable Area And Media Size Checking

    6. Press the up or down arrow button to display the letters and symbols you can use to name the media set. When you see the desired character, press the right arrow button to move to the next character position and repeat this step as necessary to complete the setting name. When you finish, press the OK button.
  • Page 44 Bottom margin You can configure this margin in the RIP software to 0.2 inch (5 mm) and above; if you set it below 0.2 inch (5 mm), it is changed to 0.2 inch (5 mm) to maintain feeding accuracy. Top margin You can configure this margin in the RIP software to 0.2 inch (5 mm) and above;...
  • Page 45: Printing The Amount Of Media Remaining

    Right margin You select this margin as the total of the values for the Print Start Position (default setting is 0) and Side Margin(Right) (default setting is 0.2 inch [5 mm]) settings on the product control panel. You can select from 0.12 inch (3 mm) to 32.5 inches (825 mm). Media width 11.8 to 64 inches (300 mm to 1626 mm);...
  • Page 46: Aligning The Print Head

    Parent topic: Media Handling Related references Media Setup Menu Settings Aligning the Print Head If your printouts are grainy or out of focus, you need to align the print head. The thickness of your print media determines the alignment options you select. You can store separate alignment values for each type of media you use for quick selection.
  • Page 47: Adjusting The Media Feed

    7. Examine the alignment test pattern to select the pattern number with the fewest gaps, as in pattern 2 shown here. 8. If the product control panel displays C1, press the left or right arrow button to select the number of the best pattern in C1 and press the OK button.
  • Page 48 Note: You can also adjust the feed during printing without printing a test pattern. 1. Press the Menu button. 2. Select Media Setup and press the OK button. 3. Press the up or down arrow button to select Customize Settings and press the OK button. 4.
  • Page 49: Adjusting The Media Feed During Printing

    Feed Speed is set to Lv2 8. On the product control panel, press the left or right arrow button to select the distance between the + symbols for pattern 1 and press the OK button. Repeat this step for pattern #2 if necessary. After you select the final test pattern number, the control panel returns to its ready status.
  • Page 50: Adjusting Heating And Drying During Printing

    2. Press the up or down arrow button to adjust the feed depending on these banding results in your printout: • If black bands or dark stripes appear, press the up arrow button to increase the feed amount. • If white bands or pale stripes appear, press the down arrow button to decrease the feed amount. 3.
  • Page 51 2. Check that the trailing edge of the printout is fed beyond the cutting groove on the product, then open the front cover. Note: If you printed the amount of media remaining onto your media, press the up arrow button to rewind the media as necessary to keep this information with the unprinted roll.
  • Page 52 3. Grasp the tabs on the media holding plates, and slide them out of the way. 4. Use your cutting tool to cut the media along the cutting groove. 5. Do one of the following: • If you are not using the auto take-up reel, reverse the media loading steps to remove the media from the product.
  • Page 53: Using The Auto Take-Up Reel

    • If you are using the auto take-up reel, go to the next step. 6. Use the Manual switch shown here to take up the cut media onto the take-up reel, depending on the printable side of the media: • Move the switch to the position for printable-side-out media.
  • Page 54: About The Auto Take-Up Reel

    About the Auto Take-up Reel Attaching the Take-up Roll Core to the Auto Take-up Reel Take Up with the Printable-Side-In Take Up with the Printable-Side-Out Removing Media from the Auto Take-up Reel Parent topic: Media Handling About the Auto Take-up Reel The auto take-up reel automatically rolls up printed media as you print.
  • Page 55 1. Move the Auto switch to the off position.
  • Page 56 2. Press and hold the down arrow button until the edge of the loaded media reaches the roll core holder. Note: Always use the down arrow button to feed loaded media or the media may twist during take-...
  • Page 57 3. Loosen the roll core holder locking screws and adjust the roll core holders wider than your media. Then center the roll supports between the roll core holders. Note: If the left roll core holder handle shaft is not visible, rotate the handle as shown here until it stops or the roll core cannot take up media properly.
  • Page 58 4. Align the right roll core holder with the right edge of the media and tighten the locking screw. 5. Insert the roll core onto the right roll core holder.
  • Page 59 6. Insert the left side of the roll core onto the left roll core holder. 7. Push the center of the roll core holder twice to securely insert it into the roll core. 8. Confirm that the roll core and the edges of the media are aligned. If they are misaligned, loosen the right roll core holder locking screw and repeat these steps to attach the roll core again.
  • Page 60 9. Tighten the left roll core holder locking screw to secure the roll core holder in place.
  • Page 61: Take Up With The Printable-Side-In

    10. Rotate the handle shown here until part A is hidden from view, then stop turning the handle. Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the fixing screw, and reload the roll core on the auto take-up reel.
  • Page 62 forward before attaching the tape. Then pull the media to each side as you attach the tape on each side. Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more tape or reattach the tape so the media is taken up correctly.
  • Page 63 2. Press the down arrow button on the control panel to feed enough media for it to wrap once around the roll core.
  • Page 64 3. Confirm that the Auto switch is set to the off position, then set the Manual switch to the position to wind the media around the roll core.
  • Page 65 4. Make sure the media is taut and loads evenly on both sides. Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.
  • Page 66 5. Confirm that the tension is even by lightly tapping the media on both sides as shown here. 6. Also confirm that the edges of the media are aligned with the media already taken up on the roll core.
  • Page 67: Take Up With The Printable-Side-Out

    Note: If the edges are not aligned, reverse these steps to remove the media, and repeat these steps to reload it on the auto take-up reel. 7. Move the Auto switch to the position. Parent topic: Using the Auto Take-up Reel Take Up with the Printable-Side-Out After attaching the roll core on the auto take-up reel, follow these steps to take up media with the printable side out.
  • Page 68 the media straight forward before attaching the tape. Then pull the media to each side as you attach the tape on each side. Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more tape or reattach the tape so the media is taken up correctly.
  • Page 69 2. Press the down arrow button on the control panel to feed enough media for it to wrap once around the roll core.
  • Page 70 3. Confirm that the Auto switch is set to the off position, then set the Manual switch to the position to wind the media around the roll core.
  • Page 71 4. Make sure the media is taut and loads evenly on both sides. Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.
  • Page 72 5. Confirm that the tension is even by lightly tapping the media on both sides as shown here. 6. Also confirm that the edges of the media are aligned with the media already taken up on the roll core.
  • Page 73: Removing Media From The Auto Take-Up Reel

    Note: If the edges are not aligned, reverse these steps to remove the media, and repeat these steps to reload it on the auto take-up reel. 7. Move the Auto switch to the position. Parent topic: Using the Auto Take-up Reel Removing Media from the Auto Take-up Reel After printing on media loaded on auto take-up reel, follow these steps to remove it.
  • Page 74 1. Move the Auto switch to the off position. 2. Cut the media and roll the cut end onto the auto take-up reel.
  • Page 75 3. On the left side of the roll core holder on the auto take-up reel, rotate the handle as shown here. 4. While supporting the left side of the media roll, loosen the left roll core holder locking screw and remove the roll core holder from the roll.
  • Page 76 5. Lower the media roll onto the roll support. 6. While supporting the right side of the media roll, loosen the right roll core holder locking screw and remove the roll core holder from the roll.
  • Page 77 7. Lower the media roll onto the roll support. Parent topic: Using the Auto Take-up Reel...
  • Page 78: Using The Control Panel Menus

    Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Media Setup Menu Settings Printer Setup Menu Settings Maintenance Menu Settings Printer Status Menu Settings Network Setup Menu Settings Preference Menu Settings Reset All Settings Menu Accessing the Printer's Menus...
  • Page 79 Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Options Description Media Remaining Remaining Setup Displays and records the amount of media remaining on a roll. Length Enter the total roll length, from 3 to 3280 ft (1.0 to 999.5 m).
  • Page 80 Options Description Head Alignment Select one of the following when print results are grainy or out of focus: Manual(Bi-D): when printing in both directions. Manual(Dual Head): if the previous setting does not improve the results, or if you are printing in one direction. Manual(Uni-D): if the previous setting does not improve the results.
  • Page 81 Options Description Tension Measurement Selects how often tension is measured and automatically adjusted: Periodically: recommended for most media. Every page: provides more precise tensioning (but slower printing). Feeding Tension Select Auto for most media. When you select Manual, you can set a value from 0 to 40. If media creases, set the value higher than Lv32.
  • Page 82 Options Description Head Alignment Enter a media Input thickness value from 4 to 40 mil (0.1 to 1.0 mm). Select one of the following when print results are grainy or out of focus: Manual(Bi-D): when printing in both directions. Manual(Uni-D): when printing in one direction. Manual(Dual Head): if the previous setting does not improve the results.
  • Page 83: Printer Setup Menu Settings

    Parent topic: Using the Control Panel Menus Related tasks Loading Media Saving Sets of Media Settings Adjusting the Media Feed Aligning the Print Head Adjusting Heating and Drying During Printing Printer Setup Menu Settings The Printer Setup menu lets you control margin settings, automatic cleaning cycles, and other aspects of your product's operation.
  • Page 84 Setting Options Description Media Skew Check Stops printing and displays an error when skewed media is detected. Leave this setting On to avoid jams caused by skewed media. Media End Option Continue Selects whether to continue an unfinished print job after a roll is Stop Printing replaced.
  • Page 85: Maintenance Menu Settings

    Maintenance Menu Settings The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations. You can access the menu directly by pressing the maintenance button. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Options Description...
  • Page 86: Network Setup Menu Settings

    Setting Options Description Print Status Sheet Print Prints a sheet showing current printer settings. Firmware Version xxxxxxx,x_xx,xxxx Displays the printer's firmware version. Parent topic: Using the Control Panel Menus Network Setup Menu Settings The Network Setup menu lets you enter network settings manually if necessary. Setting Options Description...
  • Page 87: Reset All Settings Menu

    Setting Options Description Unit: Length Selects the unit of length used on the control panel display and when printing ft/in test patterns Unit: Temperature °C Selects the temperature units used on the control panel display °F Alert Sound Setting Enables the alert sound when an error occurs.
  • Page 88: Maintenance

    Maintenance See the instructions in these sections to maintain your printer for optimum results. When to Maintain Your Product Preparing for Maintenance Stirring High Density Black Ink Replacing the Ink and Chip Unit Print Head Maintenance Cleaning Around the Print Heads Cleaning the Wipers and Wiper Attachment Points Cleaning the Anti-drying Caps Cleaning the Platen, Pressure Rollers, and Media Holding Plates...
  • Page 89 Symptom Maintenance or consumable operation A prepare and replacement message appears on Replace the waste ink bottle. the LCD screen. A message on the product LCD screen tells you to Apply carriage rod grease to the carriage rods. apply carriage rod grease. You want to check the print quality for clogged Run a nozzle check to print a check pattern.
  • Page 90: Preparing For Maintenance

    Related tasks Replacing the Waste Ink Bottle Replacing the Wiper and Wiper Cleaner Replacing the Media Holding Plates Applying Carriage Rod Grease Checking for Clogged Print Head Nozzles Cleaning the Print Head Cleaning Around the Print Heads Cleaning the Wipers and Wiper Attachment Points Cleaning the Anti-drying Caps Cleaning the Platen, Pressure Rollers, and Media Holding Plates Cleaning the Heat Shield...
  • Page 91 Maintenance Kit Use the maintenance kit that came with your product for general cleaning. The kit contains the following items: Number Part Quantity Gloves Cleaning sticks (large) Cleaning sticks (small) Wiper cleaner Wiper Cleaning wiper Ink cleaner Metal or plastic tray Obtain a commercially available metal or plastic tray to hold cleaning tools and consumables you remove from the product.
  • Page 92: Maintenance Precautions

    Grease Kit Use the grease kit that came with your product to apply grease to the carriage rods. Number Part Quantity Glove Grease tool Cleaning stick Pad A Pad B Secondary carriage rod grease Parent topic: Preparing for Maintenance Maintenance Precautions Follow these precautions as you maintain your product: •...
  • Page 93: Cleaning The Front Cover

    • Do not touch the ends of the cleaning sticks to prevent oil from your hands from damaging the print head. • Do not use alcohol or water to clean the nozzle surface, caps, or wiper or you may damage your product.
  • Page 94 3. Wipe any water or dirt from the front cover with a damp, soft cloth. 4. Open the front cover.
  • Page 95: Using Ink Cleaner

    5. Wipe any water or dirty from inside the front cover. 6. Close the front cover. Parent topic: Preparing for Maintenance Using Ink Cleaner Use the ink cleaner and cup that came in the maintenance kit to clean only around the print head and caps.
  • Page 96: Moving The Print Head For Maintenance

    1. Place the cup on a try and pour approximately 0.3 ounce (10 ml) of ink cleaner into the cup. 2. Recap the ink cleaner bottle. 3. Dip a fresh cleaning stick into the ink cleaner and let any excess drip into the cup. Parent topic: Preparing for Maintenance Moving the Print Head for Maintenance...
  • Page 97: Stirring High Density Black Ink

    1. When the product is turned on, press the maintenance button on the control panel. You see the Maintenance menu. 2. Press the up or down arrow buttons on the control panel to select Head Maintenance and press the OK button. The print head moves into maintenance position.
  • Page 98 2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.
  • Page 99 3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise the stick up to the top each time. Caution: Move the stick slowly and steadily, or ink may splatter.
  • Page 100 4. Insert the stirring stick into the ink tank and replace the ink inlet cap Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap when pulling it out, the cap could get damaged.
  • Page 101: Replacing The Ink And Chip Unit

    5. Close the ink inlet cover. Parent topic: Maintenance Replacing the Ink and Chip Unit See these sections to replace the ink chip unit in your product. About Ink and Chip Unit Replacement Ink and Chip Unit Precautions Replacing the Chip Unit and Refilling Ink Parent topic: Maintenance Related references...
  • Page 102: Ink And Chip Unit Precautions

    • Do not place anything on the ink tank or subject it to strong impacts, or the ink tank could detach. • Do not switch between High Density Black ink and Black inks in the same ink tank. You must contact Epson Support to have a service engineer replace the type of ink being used in an ink tank.
  • Page 103: Replacing The Chip Unit And Refilling Ink

    • Epson recommends the use of genuine Epson ink packs. • Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior.
  • Page 104 The ink tank must be replaced because fine dirt, dust, and other foreign material causes the ink tank’s filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components.
  • Page 105 2. Lift the lock lever for the slider of the chip unit you intend to replace. 3. Insert a finger into the groove on the top of the slider and pull the slider straight out.
  • Page 106 Caution: Do not tilt the slider. If you drop the chip unit, it may break. 4. Remove the chip unit from the slider. 5. Confirm that the label color on the slider matches the label on the new ink pack. Then attach the chip unit supplied with the new ink pack to the slider.
  • Page 107 6. Hold the slider level and insert it. Lower the lock lever. Caution: Do not push the slider in with too much force. Failure to observe this precaution could damage the printer. 7. Shake the new ink pack horizontally approximately 2 inches (5 cm) left and right for 5 seconds (approximately 15 times).
  • Page 108 8. Open the ink inlet cover.
  • Page 109 9. Do the following: • For all ink colors except High Density Black ink, remove the ink inlet cap from the ink tank. • For the High Density Black ink, grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.
  • Page 110 Rest the stirring stick on the tab at the edge of the tank as shown.
  • Page 112 10. Cut or tear off the ink pack spout seal.
  • Page 113 11. Insert the spout of the ink pack into the groove and slowly tilt it to pour out the ink. Note: Be sure to completely empty the ink pack into the tank. Do not use an ink pack to refill multiple ink tanks.
  • Page 114 12. Do the following: • For all ink colors except High Density Black ink, replace the ink inlet cap. • For the High Density Black ink, lift up the stirring stick, guide it into the ink tank, and replace the ink inlet cap as shown.
  • Page 115 Caution: Press down the ink inlet cap firmly so it does not interfere with the slider and damage the ink inlet cap.
  • Page 116: Print Head Maintenance

    13. Close the ink inlet cover. Note: If ink adheres to the heat shield, clean the heat shield. Parent topic: Replacing the Ink and Chip Unit Related concepts About Ink and Chip Unit Replacement Related references Ink and Chip Unit Precautions Where to Get Help Consumables and Replacement Parts Related tasks...
  • Page 117: Checking For Clogged Print Head Nozzles

    Perform the following maintenance as necessary: • Nozzle Check: Check for clogged nozzles before each print job or if you have not used the printer for an extended period of time. Inspect the printed check pattern and clean the print head if you notice faint or missing areas.
  • Page 118: Cleaning The Print Head

    Nozzles need cleaning 4. If there are no gaps, the print head is clean and you can continue printing. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Maintenance Related references Printer Setup Menu Settings Maintenance Menu Settings Related tasks Loading Media...
  • Page 119 Note: If colors are faint or missing even after cleaning the print head, manually clean around the print head inside the product. 1. Press the maintenance button on the control panel. You see the Maintenance menu. (If printing is paused, you do not see the menu; go to step 3.) 2.
  • Page 120: Cleaning Around The Print Heads

    Cleaning Around the Print Heads Clean around the print heads to remove any ink, lint, or dust that could affect print quality. 1. Before you clean around the print heads, move the print heads into maintenance position. 2. Open the left maintenance cover. 3.
  • Page 121 4. Using a cleaning stick, wipe off any ink from the parts shown here in the direction of the arrow. Use the tip of the cleaning stick to remove any lint or dust from the area.
  • Page 122 Note: Do not touch the parts shown here during cleaning or you could adversely affect the print quality. 5. Repeat step 3 to clean the right print head as shown here.
  • Page 123 6. Using the tip of a small cleaning stick and wiping in one direction, clean any ink from between the nozzles on both print heads as shown here. Clean only the areas shown below. Caution: Do not press on the nozzles with excessive force or you may damage them. Do not move the cleaning stick back and forth;...
  • Page 124 8. Wipe away ink stains and so on from the print head surface by moving the cleaning wiper from the inside toward you once. Caution: Do not move the cleaning wiper back and forth or you may damage the print head.
  • Page 125: Cleaning The Wipers And Wiper Attachment Points

    Your cleaned print heads should look like this: If any dust or lint remains on the print head, clean it again using the the cleaning wiper. 9. Wipe stains off the cleaning wiper, and store it in a location that is not exposed to dust and away from direct sunlight.
  • Page 126 1. Open the right maintenance cover. 2. Hold the wiper by the attachment point, tilt it to the left as shown, and lift it out of the product.
  • Page 127 3. Dampen a new, large cleaning stick and clean the front and back of the wiper. Caution: If the wiper has split or broken as shown here, replace the wiper.
  • Page 128 4. Clean the bottom of the wiper as shown here. 5. Inside the product, clean the wiper attachment points as shown here.
  • Page 129: Cleaning The Anti-Drying Caps

    6. Install the wiper on the attachment points and press the wiper down until you hear it click into place. 7. Repeat these steps to clean the other wiper and its attachment points. 8. Now clean the anti-drying caps. Parent topic: Maintenance Related references Maintenance Supplies...
  • Page 130 2. Holding a cleaning stick perpendicularly, wipe off any ink from inside the caps as shown here. Note: Do not touch the inside of the suction caps shown here to avoid damaging the caps and preventing the print head from capping correctly.
  • Page 131 3. Wipe around the outsides of the caps in the same manner. 4. Wipe inside the guides shown here in the same manner.
  • Page 132 5. Holding a new cleaning stick perpendicularly, wipe off any ink from inside the caps as shown here. Note: Do not touch the inside of the suction caps shown here to avoid damaging the caps and preventing the print head from capping correctly. 6.
  • Page 133: Cleaning The Platen, Pressure Rollers, And Media Holding Plates

    Maintenance Precautions Related tasks Moving the Print Head for Maintenance Cleaning the Platen, Pressure Rollers, and Media Holding Plates Carefully follow the steps here to clean the platen, pressure rollers, and media holding plates to remove ink, paper particles, and lint. Caution: •...
  • Page 134 5. Using a dry soft cloth, wipe from side to side between the platen and the pressure rollers as shown here. Then wipe over the top of the pressure rollers. Caution: Do not press on the rollers with excessive force or you may detach them.
  • Page 135 6. Using a brush or soft cloth lightly dampened with water, wipe side to side over the platen to clean it as shown here. Also remove any lint or dust from the groove in the platen. 7. Using a soft cloth lightly dampened with water, wipe the media holding plates to clean them. If ink or media glue adheres to the media holding plates, remove the plates and clean both sides as shown here.
  • Page 136: Cleaning The Heat Shield

    8. Close the front cover, plug in the power cord, and turn the product back on. Parent topic: Maintenance Cleaning the Heat Shield Clean the heat shield to remove any ink that could affect print quality.
  • Page 137 1. Remove the five screws securing the heat shield and remove the heat shield from the ink tank cover as shown here.
  • Page 138: Replacing The Waste Ink Bottle

    2. Using a soft cloth slightly dampened with water, wipe off the heat shield. 3. Align the holes in the heat shield with the holes in the ink tank cover. Then insert and tighten the screws in the order shown here to secure the cover. Parent topic: Maintenance Replacing the Waste Ink Bottle...
  • Page 139 1. Raise the ink splash guard on the waste ink bottle.
  • Page 140 2. Lift up the waste ink bottle and remove it from the holder as shown here. 3. Put the inner seal and cap on the used waste ink tank bottle.
  • Page 141 4. Insert the waste ink tube into the new waste ink bottle and place the bottle in the holder. Note: Be sure the waste ink tube is inserted in the waste ink bottle or waste ink could spill onto your product.
  • Page 142: Replacing The Wiper And Wiper Cleaner

    Replacing the Wiper and Wiper Cleaner If your printouts are faint or smudged, or segments are missing even after cleaning the print head, you need to replace the wiper and wiper cleaner. You may also need to replace the wiper and wiper cleaner if ink adheres to the absorber on the back of the wiper cleaner or they are damaged.
  • Page 143 3. Grasp the wiper cleaner and lift it out of your product as shown.
  • Page 144 4. Place the new wiper cleaner on the attachment point shown here and press it down until it clicks into place.
  • Page 145 5. Hold the wiper by the attachment point, tilt it to the left as shown, and lift it out of the product.
  • Page 146: Replacing The Media Holding Plates

    6. Remove the cap on the new wiper, place it on the attachment point, and press it down until it clicks into place. 7. Close the maintenance cover. 8. To close the setup menu on the product control panel, press the OK button to move the wiper to the inner side.
  • Page 147 2. Open the left maintenance cover and the front cover. 3. Grasp the tabs on the media holding plates and slide them to the left edge of the platen.
  • Page 148 4. Remove the left media holding plate as shown here, then remove the right media holding plate in the same manner.
  • Page 149 5. Align the white line on a new media holding plate with the edge of the platen.
  • Page 150 6. While pressing the tip of the media holding plate against the platen, attach the hooks to the front corner of the platen. Caution: Do not install the media holding plates on the right edge of the platen or they could drop into the product and cause it to malfunction.
  • Page 151 • The latch at the rear of the tab (2) should hook onto the front corner of the platen. Caution: If the media holding plates are not attached correctly, repeat these steps to reattach them or the print heads may be damaged. 8.
  • Page 152 9. Grasp the tabs on the media holding plates and slide them to the left and right edges of the platen. Release the tabs when they are in position. 10. Close the left maintenance cover and the front cover. Parent topic: Maintenance Related references Maintenance Precautions...
  • Page 153: Applying Carriage Rod Grease

    Applying Carriage Rod Grease When you see the message Apply carriage rod grease on the product control panel, you need to apply grease to carriage rods A and B using the grease and tools that came with your product. Use a new grease pad when applying grease to the carriage rods.
  • Page 154 6. Firmly insert the tab on pad A into the slot on the grease tool and rotate the pad onto the tool as shown here. 7. Hold the grease tool against the back of carriage rod A and smoothly slide it back and forth across the carriage rod to wipe off any stains.
  • Page 155 11. Fully submerge the tip of the cleaning stick into the grease, rotate the stick two or three times, and remove it from the grease. Then apply the grease to pad A on the end of the grease tool. 12. Hold the grease tool against the back of carriage rod A and smoothly slide it back and forth twice across the carriage rod to grease the rod, as shown in step 7.
  • Page 156 14. Hold pad B against the front of carriage rod B and smoothly slide it back and forth across the carriage rod twice to wipe off any stains.
  • Page 157 15. Fully submerge the tip of a cleaning stick into the grease, rotate the stick two or three times, and remove it from the grease. Then apply the grease to pad B. 16. Hold pad B against the front of carriage rod B and smoothly slide it back and forth twice across the carriage rod to grease the rod, as shown in step 14.
  • Page 158: Using The Spacer

    Maintenance Supplies Maintenance Menu Settings Using the Spacer If you see vertical creases in your printed media that have not improved after adjusting the Feeding Tension and Take-up Tension settings, you can install the spacer that came with your product in the slot on the media loading lever.
  • Page 159: Adjusting The Spacer

    2. Remove the spacer. 3. Tighten the screws on the product stand. Parent topic: Using the Spacer Adjusting the Spacer You can adjust the spacer to three different positions (A, B, or C) to reduce vertical creases in your printed media. You should first use the spacer in position A, and then adjust the spacer to position B or C if the vertical creases are not eliminated on the previous settings.
  • Page 160: Installing The Spacer

    3. Slide the spacer to move the screws from adjustment position A to position B or C as necessary. 4. Tighten the two screws using the screwdriver. Parent topic: Using the Spacer Installing the Spacer Once you adjust the spacer, you can install it in the slot of the media loading lever. 1.
  • Page 161 2. Raise the medial loading lever. 3. Install the spacer in the slot at the base of the media loading lever as shown.
  • Page 162 4. Hold the spacer as you lower the media loading lever. The media confirmation and setting changes appear on the product control panel screen. 5. Change the media settings as necessary. 6. Adjust the media feed. 7. Try printing with the spacer and your new settings, watching the results through the window in the product's front cover.
  • Page 163: Storing The Spacer

    Storing the Spacer When you are not using the spacer, loosen the screw on the left leg of the product using the large hexagonal wrench that came with your product. Then slide the spacer under the screw and tighten it. Parent topic: Using the Spacer...
  • Page 164: Moving Or Transporting The Product

    When moving the product, see these sections to prepare and move the product, and set it back up after moving it. If you need to transport the product a long distance, contact Epson support. Prepare to Move the Product Removing the Media Guide Bar...
  • Page 165: Removing The Media Guide Bar

    Caution: Roll the product on the casters for only a short distance over a level floor. Do not transport the product using the casters. Parent topic: Moving or Transporting the Product Related tasks Cutting Media Replacing the Waste Ink Bottle Removing the Media Guide Bar If you need to move the product through a narrow passageway, remove the media guide bar.
  • Page 166 3. With one person supporting the media guide bar, and the other using the small hexagon wrench, loosen the four screws securing the media guide bar on both ends as shown. Then pull out the media guide bar.
  • Page 167 4. Using the large hexagon wrench, slightly loosen the two screws securing the left bracket as shown. Rotate the screws approximately two times.
  • Page 168 5. Slide the bracket to the right and remove it from the loosened screws as shown. 6. Using the small hexagon wrench, slightly loosen the three screws securing the right adjustment plate over the tank cover holding plate. Rotate the screws approximately three times.
  • Page 169 7. While supporting the tank cover holding plate, use the large hexagon wrench to remove the three screws securing the plate. Then remove the plate. 8. Using the small hexagon wrench, remove the two screws securing the bracket for the media guide bar.
  • Page 170: Setting Up The Product After Moving

    9. While supporting the bracket for the media guide bar, use the large hexagon wrench to remove the three screws securing the bracket. Then remove the bracket. Parent topic: Moving or Transporting the Product Related tasks Attaching the Media Guide Bar Setting Up the Product After Moving Follow these steps to set up the product after moving it.
  • Page 171: Attaching The Media Guide Bar

    Loading Media Checking for Clogged Print Head Nozzles Cleaning the Print Head Adjusting the Media Feeding Unit Adjusting the Auto Take-up Reel Attaching the Media Guide Bar If you removed the media guide bar, follow these steps to attach it to your product. Caution: Attaching the media guide bar requires at least two people.
  • Page 172 4. While supporting the bracket, insert the two screws you removed from the bracket, and use the small hexagon wrench to tighten them. 5. Position the tank cover holding plate as shown, insert the three screws you removed, and use the large hexagon wrench to tighten them.
  • Page 173 6. Lift up the tank cover adjustment plate until it touches the tank cover and tighten the three screws as shown.
  • Page 174 7. Attach the left bracket over the loosened screws as shown and slide it to the left.
  • Page 175 8. Using the large hexagon wrench, tighten the two screws securing the left bracket as shown.
  • Page 176 9. With one person supporting the media guide bar, and the other using the small hexagon wrench, attach the media guide bar and tighten the four screws securing it on both ends as shown.
  • Page 177 10. Perform a parallel adjustment. Parent topic: Moving or Transporting the Product...
  • Page 178: Solving Problems

    Reattach or Condensation may have formed inside the ink tank. Make sure the ink is at replace. room temperature for at least four hours. Chip Unit Error Use only chip units from genuine Epson ink packs specified for this product. Chip unit not recognized. Is this ink supported by this printer...
  • Page 179 Media Size Check setting and try printing again. Maintenance Request The product part indicated is nearing or at the end of its service life. Contact Epson for support and provide them with the service code shown on the LCD Replace Part Soon or screen.
  • Page 180 Icons Description Waste ink bottle status The waste ink bottle status is indicated as follows: The height of the indicator corresponds to the remaining capacity. The waste ink bottle is almost full. Make sure you have a new waste ink bottle ready.
  • Page 181: Solving Printer Problems

    Related references Where to Get Help Printer Setup Menu Settings Related tasks Replacing the Waste Ink Bottle Cutting Media Related topics Replacing the Ink and Chip Unit Solving Printer Problems Check these sections if you have problems operating your product. Printer Does Not Turn On LCD Screen Shuts Off After Heater Shuts Off...
  • Page 182: After Heater Shuts Off

    Related references Printer Setup Menu Settings After Heater Shuts Off If the after heater turns off automatically, try these solutions: • You can adjust the time before the after heater turns off in the control panel to lengthen the time before they turn off automatically.
  • Page 183: Nothing Prints

    Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your printer is turned on. • Make sure any interface cables are connected securely at both ends. If you have a spare cable, try connecting with the spare cable.
  • Page 184: Print Head Moves But Nothing Prints

    Print Head Moves But Nothing Prints If the print head is moving and nothing prints, try these solutions: • Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the printer has not been used for a long time the nozzles may be clogged.) •...
  • Page 185: Printing Continues After Media Roll Empties

    • If you printed thin media or media lengthened by water absorption, vertical creases that look like this may occur between the pressure rollers: Do the following to reduce creasing: • Set the Feeding Tension setting to Manual and increase the tension values. •...
  • Page 186: Removing Jammed Media

    Removing Jammed Media If media jams in the printer, check the following: • Make sure the media is not curled, creased, or folded on the leading edge. Do not use media that exhibits these problems. • Check the media specifications to make sure you can use the media with your printer and your RIP software.
  • Page 187 3. Grasp the tabs on the media holding plates and slide them to the left and right sides. Caution: If the media holding plates are deformed or damaged, do not continue to use them or you could damage the pressure rollers or print heads. Replace the media holding plates before continuing with these steps to remove jammed media.
  • Page 188 5. Raise the media loading lever. 6. Pull the media to the cutter groove and cut off the torn or creased media from the roll. 7. Manually rewind the media. 8. Remove any media that remains inside the product. 9. Turn the product back on, load media, run a nozzle check and, if necessary, clean the print heads. Caution: Do not leave the product turned off with the print heads in an uncapped position for an extended period.
  • Page 189: Media Does Not Feed Correctly

    Related references Media Setup Menu Settings Related tasks Cutting Media Checking for Clogged Print Head Nozzles Cleaning the Print Head Media Does Not Feed Correctly If media does not feed straight or roll up on the auto take-up reel correctly, try these solutions: •...
  • Page 190: Parallel Adjustment Tools

    In addition to parallel adjustment, do the following to avoid media skew problems: • Set the auto take-up reel to roll the media with the printable side in. • Use media at least 36 inches (91.4 cm) wide. • With thick media, set the software RIP to 3 passes or higher. Parallel Adjustment Tools Adjusting the Media Feeding Unit Adjusting the Auto Take-up Reel...
  • Page 191: Adjusting The Media Feeding Unit

    Parent topic: Solving Media Skew Problems Adjusting the Media Feeding Unit Two people are required for parallel adjustment: one in front of the printer and one in back. Note: Before beginning the parallel adjustment procedure, make sure the product is level and sitting on a level surface.
  • Page 192 3. On the back of the product, use the large hexagon wrench to loosen the four fixing screws as shown. 4. From the back of the product, feed the left and right adjustment guides through the paper path as shown.
  • Page 193 5. Place the tabs over the screws at the back of the product and remove the backing to secure the tabs. Note: The adhesive does not damage the heating unit.
  • Page 194 6. Place the tabs over the screws at the front of the product and attach them as shown.
  • Page 195 7. At the back of the product, loosen the roll holder fixing screws and align the left side of the roll holder with the left side the product as shown. Then tighten the roll holder fixing screw to secure it in place. 8.
  • Page 196 Note: If the roll holder handle shaft is pushed in, rotate the handle toward you (counterclockwise) until it stops. 9. Slide the roll core into the loop at the end of the alignment tool.
  • Page 197 10. Insert the roll core with the alignment tool into the left roll holder. Then insert the right roll holder into the roll core and tighten the roll holder fixing screw. 11. Rotate the handle until part A is fully inserted as shown.
  • Page 198 12. Feed the alignment tool into the product. 13. Place the alignment tool (a) next to the left adjustment guide (b) and line them up at the front and back of the product.
  • Page 199 14. Attach a counterweight to the alignment tool to keep it stretched taut. Note the location where it crosses the front of the white line on the platen.
  • Page 200 15. Lift up the alignment tool and slide it to the other side of the product, next to the right adjustment guide. Line up the alignment tool and the adjustment guide at the front and back of the product. Note the location where the alignment tool crosses the front of the white line on the platen.
  • Page 201 turn it clockwise to move the line forward. The line moves approximately 1 mm with each turn of the screw. Continue to turn the silver adjustment screw until the measurements are the same.
  • Page 202 18. Use the large hexagon wrench to fully tighten all four of the mounting screws. 19. At the front of the product, remove the counterweight from the alignment tool.
  • Page 203: Adjusting The Auto Take-Up Reel

    20. From the back of the product, remove the alignment tool. Then loosen the right roll holder fixing screw and slide out the right roll holder. 21. Remove the roll core and the alignment tool. 22. Now perform the parallel adjustment of the auto take-up reel. Parent topic: Solving Media Skew Problems Adjusting the Auto Take-up Reel...
  • Page 204 1. Use the large hexagon wrench to loosen the four fixing screws on the front of the product as shown.
  • Page 205 2. Loosen the roll core holder locking screws and move the left roll core holder all the way to the left. Align the inside edge of the right roll core holder with the outside edge of the after heater, then tighten the right roll core holder locking screw.
  • Page 206 Note: If the left roll core handle shaft is pushed in, rotate the handle until it stops. 3. Insert the roll core with the alignment tool into the right roll holder. Then insert the left roll core holder into the roll core and tighten the roll core holder locking screw.
  • Page 207 4. Rotate the handle until part A is fully inserted as shown. 5. Move the alignment tool to the left side and feed it through the paper path between the media guide bar and the after heater.
  • Page 208 6. Place the alignment tool (a) next to the left adjustment guide (b) and line them up at the front and back of the product. Then attach the counterweight to the alignment tool. 7. Note the location where the alignment tool crosses the front of the white line on the platen.
  • Page 209 8. Lift up the alignment tool and slide it to the other side of the product, next to the right adjustment guide. Line up the alignment tool and the adjustment guide at the front and back of the product. Note the location where the alignment tool crosses the front of the white line on the platen.
  • Page 210 10. Make sure all four of the mounting screws are loose. Use the large hexagon wrench to turn the silver adjustment screw counterclockwise to move the line back and turn it clockwise to move the line forward. The line moves approximately 1 mm with each turn of the screw. Continue to turn the silver adjustment screw until the measurements are the same.
  • Page 211 11. Fully tighten all four of the screws on the right bracket to secure it in place. 12. At the back of the product, remove the counterweight.
  • Page 212 13. At the front of the product, remove the alignment tool. 14. Move the alignment tool to the left side and feed it through the paper path between the media guide bar and the after heater.
  • Page 213 15. Place the alignment tool (a) next to the left adjustment guide (b) and line them up at the front and back of the printer. Then attach the counterweight to the alignment tool. 16. Note the location where the alignment tool crosses the front of the white line on the platen.
  • Page 214 17. Lift up the alignment tool and slide it to the other side of the product, next to the right adjustment guide. Line up the alignment tool and the adjustment guide at the front and back of the product. Note the location where the alignment tool crosses the front of the white line on the platen.
  • Page 215 19. Use the small hexagon wrench to loosen the two screws.
  • Page 216 20. Make adjustments using the large hexagon wrench while holding the media guide bar. Turn the adjustment screw counterclockwise to move the line back and turn it clockwise to move the line forward. The line moves approximately 1 mm with each turn of the screw. Continue to turn the adjustment screw until the measurements are the same.
  • Page 217 21. Use the small hexagon wrench to tighten the two screws. 22. At the back of the product, remove the counterweight.
  • Page 218 23. At the front of the product, remove the alignment tool. Then loosen the roll holder locking screw and remove the right roll holder. 24. Remove the roll core and the alignment tool.
  • Page 219: Solving Print Quality Problems

    25. Remove the alignment tool from the roll core. 26. Remove the adjustment guides from the product. 27. Use a damp lint-free cloth to wipe off any dust and lint from the back of the adjustment guides. Roll up the alignment tool and adjustment guides and store them so that they do not become creased. Parent topic: Solving Media Skew Problems Solving Print Quality Problems...
  • Page 220: Nozzle Check Pattern Prints Incorrectly

    Nozzle Check Pattern Prints Incorrectly Print Head Nozzles Remain Clogged Overall Print Quality Is Poor Printed Media is Stained or Marred Image is not Positioned Correctly on the Media Parent topic: Solving Problems Nozzle Check Pattern Prints Incorrectly If the nozzle check pattern does not print correctly, try these solutions: •...
  • Page 221: Print Head Nozzles Remain Clogged

    Print Head Nozzles Remain Clogged If cleaning the print head multiple times does not unclog the print head nozzles, you need to clean the areas shown here: If ink, lint, or dust adheres to the areas shown here, clean these areas or parts inside the printer: •...
  • Page 222: Overall Print Quality Is Poor

    Manual > 500mm Pattern setting. The same media in a different width may require different adjusment values. • Use genuine Epson ink packs and make sure the ink packs have not expired. • Raise the temperature of the after heater, and give the heater and your media time to warm up before printing again.
  • Page 223: Printed Media Is Stained Or Marred

    Cleaning the Print Head Aligning the Print Head Adjusting the Media Feed Printed Media is Stained or Marred If the printed media is stained or the surface is marred, try these solutions: • Make sure the media is not too thick or thin. Check that it meets the media specifications for your product and RIP software.
  • Page 224: Image Is Not Positioned Correctly On The Media

    6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Before you call, make sure you have your Unit ID number, which is included with the Epson Preferred Limited Warranty Plan information that came with your printer. You'll also need your printer serial...
  • Page 225 Note: For help using any other software on your system, see the documentation for that software for technical support information. Purchase Supplies and Accessories You can purchase genuine Epson ink packs, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Parent topic:...
  • Page 226: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life products. Please go to this site for information on how to return your products for proper disposal. Windows System Requirements...
  • Page 227: Printing Specifications

    Note: Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for the latest in compatibility and drivers for your product. Parent topic: Technical Specifications Printing Specifications Printing method On-demand ink jet Nozzle configuration 360 nozzles × 2 × 2 rows × 4 colors Resolution 720 ×...
  • Page 228: Environmental Specifications

    Environmental Specifications Temperature Operating: 59 to 95 °F (15 to 35 °C); 59 to 77 °F (15 to 25 °C) recommended Storage (before unpacking): –4 to 140 °F (–20 to 60 °C), no more than 120 hours at 140 °F (60 °C), within a month at 104 °F (40 °C) Storage (after unpacking): –4 to 104 °F (–20 to 40 °C), within a month at 104 °F (40 °C) Humidity...
  • Page 229: Ink Pack Specifications

    Parent topic: Technical Specifications Ink Pack Specifications Sublimation transfer ink color High Density Black, Cyan, Magenta, Yellow Ink life Do not use if the date on the package has expired Print quality guarantee 25 days (from the day the ink tank was refilled from the ink pack) Temperature In transit (unopened): –4 to 140 °F (–20 to 60 °C) 1 month at 104 °F (40 °C)
  • Page 230: Safety And Approvals Specifications

    Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class A Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class A Parent topic: Technical Specifications...
  • Page 231: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life products. Please go to this site for information on how to return your products for proper disposal. Important Safety Instructions...
  • Page 232 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
  • Page 233: Ink Pack Safety Instructions

    Parent topic: Important Safety Instructions Ink Pack Safety Instructions • Keep ink packs out of the reach of children and do not drink the ink. • Wear protective eyewear, gloves, and a mask when performing maintenance. • Should ink touch your skin or enter your eyes or mouth, immediately take the following actions: •...
  • Page 234: Software License Terms

    Version1.2 or its latest version until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code of the Bonjour Programs, contact Epson support. You can redistribute Bonjour Programs and/or modify it under the terms of the Apple Public Source License Version1.2 or its latest version.
  • Page 235 distribute the Original Code without infringement; and (b) in the case where You are the grantor of rights, (I) claims of patents that are now or hereafter acquired, owned by or assigned to You and (ii) that cover subject matter in Your Modifications, taken alone or in combination with Original Code. 1.2 "Contributor"...
  • Page 236 2.1 Unmodified Code. You may use, reproduce, display, perform, internally distribute within Your organization, and Externally Deploy verbatim, unmodified copies of the Original Code, for commercial or non-commercial purposes, provided that in each instance: (a) You must retain and reproduce in all copies of Original Code the copyright and other proprietary notices and disclaimers of Apple as they appear in the Original Code, and keep intact all notices in the Original Code that refer to this License;...
  • Page 237 to secure any other intellectual property rights needed, if any. For example, if a third party patent license is required to allow You to distribute the Covered Code, it is Your responsibility to acquire that license before distributing the Covered Code. 3.
  • Page 238 QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. APPLE AND EACH CONTRIBUTOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE COVERED CODE, THAT THE FUNCTIONS CONTAINED IN THE COVERED CODE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE COVERED CODE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE COVERED CODE WILL BE CORRECTED.
  • Page 239 (a) automatically without notice from Apple if You fail to comply with any term(s) of this License and fail to cure such breach within 30 days of becoming aware of such breach; (b) immediately in the event of the circumstances described in Section 13.5(b); or (c) automatically without notice from Apple if You, at any time during the term of this License, commence an action for patent infringement against Apple;...
  • Page 240 remainder of this License will continue in full force and effect. (b) Notwithstanding the foregoing, if applicable law prohibits or restricts You from fully and/or specifically complying with Sections 2 and/or 3 or prevents the enforceability of either of those Sections, this License will immediately terminate and You must immediately discontinue any use of the Covered Code and destroy all copies of it that are in your possession or control.
  • Page 241: Trademarks

    UnZip," "Pocket Zip," and "MacZip" for its own source and binary releases. Parent topic: Notices Trademarks ® ® EPSON and SureColor are registered trademarks, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Apple is a trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 242: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
  • Page 243: Copyright Attribution

    Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Copyright Attribution © 2015 Epson America, Inc. 7/15 CPD-43460 Parent topic: Copyright Notice...

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