Solutions If An Error Message Appears On The Operation Panel - Toshiba B-SX600 SERIES Owner's Manual

Possible causes
The printer is not on the same
network segment
computer.

12.5 Solutions If an Error Message Appears on the Operation Panel

■ Error messages and remedial measures
Error messages
Paper feed error
End of Paper
Side cover open
Head unit lifted
Paper info conflict
No ribbon required
Front cover open
Ribbon error
Set a new ribbon.
Check that the printer is on the same network segment as
as your your computer on which the Quick Setup or Printserver
Version Up Tool utility runs.
Possible causes
A media jam has occurred.
The loaded media has not
been fed properly.
The printer has run out of
the media.
The Side Cover is opened.
The Upper Unit is lifted.
The media calibration has
failed.
Thermal paper is selected,
but a ribbon is loaded.
The Front Cover is opened. Close the Front Cover completely.
The printer has run out of
the ribbon.
12- 9
12. TROUBLESHOOTING
Solutions / Reference
Solutions
Clear a media jam, and load the media
properly.
⇒
10. REMOVING JAMMED MEDIA
Check the printer driver settings. If any
wrong settings are found, correct them.
⇒
[Help] on the Printing Preferences
page in the Printer Driver Properties
Check the following points.
• The media size is specified correctly.
• The print area is specified correctly.
Load new media.
⇒
5. LOADING THE MEDIA
Close the Side Cover completely.
Push the Upper Unit downward by the Upper
Unit Handle, and lock it completely.
Try the media calibration again.
⇒
7.4 Media Calibration
Check the following points.
• An appropriate media sensor is selected.
• An appropriate length is selected for a
print area.
• Remove the ribbon when direct thermal
media is used.
• To perform thermal transfer printing, check
that thermal paper is not selected for "Media
and ink type" in the printer driver.
⇒
[Help] on the Printing Preferences
page in the Printer Driver Properties
Load a new ribbon.
⇒
4. LOADING THE RIBBON