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TOSHIBA Barcode Printer
B-SX600 SERIES
Owner's Manual

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Table of Contents

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   Summary of Contents for Toshiba B-SX600 SERIES

  • Page 1 TOSHIBA Barcode Printer B-SX600 SERIES Owner's Manual...
  • Page 2 “This Class A digital apparatus complies with Canadian ICES-003.” “Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.” < For EU Only > TOSHIBA TEC Europe Retail Information Systems S.A. Rue de la Célidée 33 BE-1080 Brussels IP20...
  • Page 3: Safety Summary

    Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorised TOSHIBA TEC representative for assistance. Meanings of Each Symbol This symbol indicates warning items (including cautions).
  • Page 4 • Utilize our maintenance services. After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.
  • Page 5: Table Of Contents

    PRODUCT OVERVIEW...1- 1 Introduction...1- 1 Accessories ...1- 2 Part Names and Functions ...1- 3 1.3.1 Front View ... 1- 3 1.3.2 Rear View (Model with a USB interface) ... 1- 4 1.3.3 Rear View (Model with a LAN interface)... 1- 5 1.3.4 Interior ...
  • Page 6 PRINTING FROM YOUR COMPUTER ...6- 1 Print Test from Printer Driver ...6- 1 Precautions when Using the Model with a LAN Interface...6- 4 PRINTER OPERATION...7- 1 Media Feed Mode...7- 1 Tear-off ...7- 4 Page Alignment ...7- 5 Media Calibration...7- 8 OPERATION PANEL ...8- 1 Operation Panel...8- 1 Messages Displayed on the Operation Panel ...8- 2...
  • Page 7 CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification.
  • Page 8: Product Overview

    Particularly, please read “Safety Summary” before handling or maintaining the printer. For most queries please refer to this manual and keep it safe for future reference. Please contact your nearest authorised TOSHIBA TEC representative for further information concerning this manual.
  • Page 9: Accessories

    1.2 Accessories When unpacking the printer, please make sure all the following accessories are supplied with the printer. Should any of them be missing, please contact your nearest authorised TOSHIBA TEC representative for assistance. • CD-ROM • Ferrite core (for the model with a LAN interface) •...
  • Page 10: Part Names And Functions

    1.3 Part Names and Functions 1.3.1 Front View 1. Side Cover Opened when the media or ribbon is loaded or replaced. 2. Supply Window A remaining quantity of the media or ribbon can be checked through the Supply Window. 3. Front Cover Unlock Button Used to open the Front Cover.
  • Page 11: Rear View (model With A Usb Interface)

    1.3.2 Rear View (Model with a USB interface) USB Interface Connector Used to connect the printer to a PC with a USB cable. Ventilation Slot Lets trapped heat pass out of the printer. 1. PRODUCT OVERVIEW Expansion I/O Interface Connector Used to interface with an external device.
  • Page 12: Rear View (model With A Lan Interface)

    1.3.3 Rear View (Model with a LAN interface) LAN Interface Connector Used to connect the printer to a PC with a LAN cable. . Ventilation Slot Lets trapped heat pass out of the printer 1. PRODUCT OVERVIEW Expansion I/O Interface Connector Used to interface with an external device.
  • Page 13: Interior

    1.3.4 Interior ■ Lower unit 1. Media End Sensor 2. Media Holder 3. Media Roll Damper 4. Media Roll Guide 5. Media Guide 1. Do not touch the Print Head or around it just after printing. You may get burned as the Print Head becomes very hot during printing.
  • Page 14 ■ Upper Unit 1. Upper Unit Handle 2. Upper Unit Unlock Lever 3. Ribbon Stopper 4. Ribbon Shaft (Supply side) 1. PRODUCT OVERVIEW Ribbon Tensioner Print Head Pressure Selection Lever Ribbon Shaft (Take-up side) 1- 7...
  • Page 15: Operation Panel

    1.3.5 Operation Panel 1. LCD Message Display 2. Error LED (Red) 3. Data LED (Green) 4. [Feed] key 5. [Menu] key 6. [Cancel] key Please refer to Section 8. OPERATION PANEL for further information about the Operation Panel. 1. PRODUCT OVERVIEW [Enter] key Arrow keys [Pause] key...
  • Page 16: Cutter Unit

    1.4 Cutter Unit This section describes the model with the Cutter Unit. The model with the Cutter Unit is designed to cut the printed media. A cutter is located inside the Media Outlet. 1.4.1 Cut position A cut position varies depending on media feed mode selected. •...
  • Page 17: Precautions When Using The Cutter Unit

    When replacing the cutter, please contact your nearest authorised TOSHIBA TEC representative for assistance. ・ When the perforated media is used, do not cut ± 1 mm around the perforation, as this may cause a paper jam in the Cutter Unit.
  • Page 18: Peel-off Unit

    1. PRODUCT OVERVIEW 1.5 Peel-off Unit This section describes the model with the Peel-off Unit. 1.5.1 Part names Media Holding Roller Front Cover Peel-off Sensor Front Cover Unlock button Peel-off Unit Pinch Roller (White) Peel-off Sensor Rubber Roller (Black) Media Holding Roller 1- 11...
  • Page 19: Precautions When Using The Peel-off Unit

    As a guide, it should be replaced when the printer running distance reaches 20 km. When replacing the Rubber Roller, please contact your nearest authorised TOSHIBA TEC representative for assistance. 1. PRODUCT OVERVIEW...
  • Page 20: Printer Setup

    2. PRINTER SETUP 2.1 Removing the Protective Materials Please be careful not to get your fingers caught in the covers while opening CAUTION or closing them. This may cause injuries. Precautions • Do not plug in the Power Cord until the printer is set up completely. Hold the Side Cover Grip and open the Side Cover completely.
  • Page 21 Remove the black plastic band that is used to fasten the Ribbon Tensioner of the Upper Unit. Press the Front Cover Unlock button and open the Front Cover frontward. Lift the Media Holder Plate. Remove the Print Head Protective Sheet. Print Head Protective Sheet Push up the Upper Unit Unlock Lever to unlock the Upper Unit.
  • Page 22 Take your finger off the Upper Unit Unlock Lever. Hold the Upper Unit Handle and push the Upper Unit downward until it is locked. Ensure that the Upper Unit is locked completely. Close both the Front and the Side Covers. 2- 3 2.
  • Page 23: Installation Location

    2.2 Installation Location Install the printer in a place where ample space is reserved for operation. Also, place the printer on a well ventilated, flat, level table or a rack specifically designed for the printer. Make sure that the 4 feet of the printer make full contact with the surface of the desk or rack.
  • Page 24: Connecting The Power Cord

    2.3 Connecting the Power Cord This section describes how to connect the Power Cord and turn the printer on or off. Precautions • As a Power Cord is not supplied with the printer, please purchase an approved on that meets the safety standard of each country.
  • Page 25: Connecting The Printer (with A Usb Interface) To Your Computer

    2.4 Connecting the Printer (with a USB Interface) to Your Computer Connect the smaller end of the USB cable to the USB Interface Connector at the back of the printer. Connect the other end of the USB cable to a USB port of your computer.
  • Page 26: Connecting The Printer (with A Lan Interface) To Your Computer

    2.5 Connecting the Printer (with a LAN Interface) to Your Computer Fit the supplied ferrite core close to the connector of the LAN cable. (See the photo on the right.) Connect the ferrite core fitted end of LAN cable into the LAN Interface Connector at the back of the printer.
  • Page 27: Media And Ribbon

    3. MEDIA AND RIBBON 3.1 Supply Specifications Item Media width (Backing paper width) Media thickness (total) Media pitch Label length Label width Label thickness Backing paper thickness Material of backing paper Media type (Roll direction) Max. outside roll diameter Inner core diameter Ribbon width Ribbon roll direction Ribbon inner core...
  • Page 28: Die-cut Label

    3.2 Die-cut label “Die-cut label” refers to a label stock of which labels are die cut one by one and surroundings are removed, as illustrated below. When a die-cut label stock is loaded, either the Transmissive Media Edge Sensor or the Transmissive Media Centre Sensor is used to detect a print position.
  • Page 29: Notched Media

    3. MEDIA AND RIBBON 3.3 Notched media “Notched media” is notched on the left at a regular interval. When notched media is loaded, the Transmissive Paper Edge Sensor is used. Precautions ・ The Transmissive Paper Edge Sensor must be placed so that it does not come into contact with the media.
  • Page 30: Label With Black Marks

    3.4 Label with black marks “Label with black marks” refers to a label stock with black marks printed at the back of the backing paper for the position detection purpose, as illustrated below. When a label stock with black marks is loaded, the Reflective Media Sensor is used. 12 mm or over Black mark on the reverse side...
  • Page 31: Guaranteed Print Area

    3.5 Guaranteed Print Area Printing must be performed within the shaded area as illustrated below. If a printed image is placed outside this area, the loaded ribbon may be torn or the print quality may be degraded. Die-cut label Notched media Label width Media width A =...
  • Page 32: Storage Of Media And Ribbon

    Please use only TOSHIBA TEC-approved or recommended media and ribbons in order to ensure the best print quality. TOSHIBA TEC shall not be liable for any print failures or defects arising from the use of non-approved media or ribbons. Preprinted Media When preprinted media (for instance, media with a box already printed on it) is used for printing, the Print Head may be damaged by the ink used for preprinting.
  • Page 33 Handling the loaded media in the event of a media end or a ribbon end In general, at the time of a media end or a ribbon end, printing on media that is about to be ejected from the printer has not been completed. If all print images have been printed on the media and non-print area remains, it looks as if printing were completed.
  • Page 34: Loading The Ribbon

    4. LOADING THE RIBBON This section describes how to load the ribbon when performing thermal transfer printing. 1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being drawn into the moving parts, be sure to load the ribbon once the printer has stopped moving completely.
  • Page 35 Hold down the Release button and move the Ribbon Stopper along the Ribbon Shaft (Supply side) to the width of the ribbon in use with reference to the Scale on the ribbon shaft. Fit a new ribbon onto the Ribbon Shaft (Supply side).
  • Page 36 In the same way described in Step 3, move the Ribbon Stopper of the Ribbon Shaft (Take-up side) in accordance with the width of the Ribbon Core. Fit a Ribbon Core onto the Ribbon Shaft (Take-up side). [Supplemental Remarks] ・ The Ribbon Core can be placed on the Ribbon Shaft (Take-up side) more easily by gently holding and squeezing the centre of the metal plate of the Ribbon...
  • Page 37 8. Push up the Upper Unit Unlock Lever to unlock the Upper Unit. Hold the Upper Unit Handle and push the Upper Unit downward until it is locked. Precautions ・ Whenever the Upper Unit is lifted in the event of an error, turn the knob of the Ribbon Shaft (Take-up side) several times to take up the ribbon before closing the Upper Unit.
  • Page 38: Loading The Media

    5. LOADING THE MEDIA This section describes how to load the media. Before using the Peel-off Unit or fanfold paper, please read Section 5.1 How to Load the Media carefully first. Then, refer to section 5.2 How to Load the Paper for the Model with the Peel-off Unit or section 5.3 How to Load Fanfold Paper.
  • Page 39 Push down the Media Roll Holder outward. Load a media roll, and raise the Media Roll Holder. While squeezing the Unlock Levers, push the Media Roll Holder against the media. If the loaded media is outside wound, raise the Media Holder Plate. underneath the Media Roll Damper and the Media Roll Guide.
  • Page 40 [Supplemental Remarks] ・ When using an inside wound media with the Peel-off Unit, do not use the Media Roll Damper. Draw the media underneath the Media Roll Damper and the Media Roll Guide. Adjust the Media Guide to the width of the media. [Supplemental Remarks] ・...
  • Page 41 11. Select an appropriate media sensor in accordance with the type of the loaded media. Place the sensor in a right position. Transmissive Media Centre Sensor [Supplemental Remarks] ・ Refer to section 3. MEDIA AND RIBBON for further information regarding the combination of the media type and the sensor to be used.
  • Page 42: How To Load The Media For The Model With The Peel-off Unit

    5.2 How to Load the Media for the Model with the Peel-off Unit * Please read section 5.1 How to Load the Media first. * If the label in use is too long, place the printer where a printed label is not stuck to the printer or the table.
  • Page 43 When performing a media calibration from your host computer, pull out the media through the Media Outlet, not through the Peel-off Unit. If a calibration is performed with the media set through the Peel-off Unit, multiple labels will be peeled at the same time, and stick on the printer. After the completion of the calibration, ensure that the distance between the media outlet and the leading edge of the media is 15 cm or over.
  • Page 44 Remove all labels from the backing paper outside the Media Outlet. Open the Front Cover, insert the backing paper into the slot between the Rubber Roller (black) and the Pinch Roller (white). Pinch Roller (white) 5. LOADING THE MEDIA Backing paper Rubber Roller (black) 5- 7...
  • Page 45 Take the slack out of the backing paper coming out of the Front Cover. Close the Front Cover until both sides of the cover click into place. Now, the printer is ready for printing. Once printing is initiated, a printed label is separated from the backing paper and ejected from the media outlet of the Peel-off Unit.
  • Page 46 ■ How to Load a Narrow Label Stock When loading a narrow label stock though the Peel-off Unit, adjust the Media Feed Guide to the width of backing paper in order to prevent misalignment of the print positions due to skew feeding.
  • Page 47 ■ How to Reload the Media when the Upper Unit is Lifted When the Upper Unit is lifted in the event of an error during printing in Strip mode, reload the media using the following steps. Printing can be restarted while minimizing waste of the media. 1.
  • Page 48: How To Load Fanfold Paper

    5. LOADING THE MEDIA 5. Close the Upper Unit and the Side Cover. 6. Take the slack out of the backing paper coming out of the Front Cover. Close the Front Cover until both sides of the cover click into place. 5.3 How to Load Fanfold Paper * Please read section 5.1 How to Load the Media first.
  • Page 49: Printing From Your Computer

    6. PRINTING FROM YOUR COMPUTER This section explains general printing steps, including how to perform a print test from the Windows Vista/Windows XP/Windows 2000-based printer driver. [Supplemental Remarks] ・Steps may vary depending on the application software in use. Please refer to a relevant manual of the application software in use for further information. 6.1 Print Test from Printer Driver Precautions ・...
  • Page 50 Right-click an icon of the currently selected printer. Choose and click on the [Properties]. The “B-SX600-HS11-QM-R Properties” dialog box appears. Click on the [Printing References] button. The “B-SX600-HS11-QM-R Printing Preferences” dialog box appears. 6- 2...
  • Page 51 Click on the [Basic] tab. Choose the media to use from the [Label Type] pull-down list. Click on the [Print Test Page] in the “B-SX600-HS11-QM-R Properties” dialog box to start a print test. 6- 3...
  • Page 52: Precautions When Using The Model With A Lan Interface

    6. PRINTING FROM YOUR COMPUTER 6.2 Precautions when Using the Model with a LAN Interface An LPR queue name must be “lp.” If LPR is selected for print protocol, but a name other than “lp” is designated as a queue name, printing cannot be performed.
  • Page 53 6. PRINTING FROM YOUR COMPUTER If LPR is selected for print protocol, open the “B-SX600-HS11-QM-R Printing Preferences” dialog box, click the [Device Settings] tab, and remove the check from the “Obtain printer information” checkbox. If printing is performed with LPR selected for print protocol and the “Obtain printer information” checkbox checked, subsequent printing may fail.
  • Page 54: Printer Operation

    7. PRINTER OPERATION 7.1 Media Feed Mode The following 3 media feed modes are available in the printer: • Fixed Length feed mode Printing is performed while gaps, black marks, or notches are being ignored. When using a media stock with no gaps, black marks, or notches, the printer must be placed in Fixed Length feed mode.
  • Page 55 ■ Strict feed mode In Strict feed mode, printing is performed while the actual media length is being measured based on the media length specified in the printer driver. The leading and trailing edges of a page are identified by detecting gaps, notches or black marks of the media. Therefore, the use of the media without them is not allowed in Strict feed mode.
  • Page 56 The figures below illustrate convenient features in Easy feed mode. 1. In Easy feed mode, printing is performed in accordance with the media length sent from your host computer rather than the size of the actually loaded media. For instance, the following size of the media is loaded in the printer.
  • Page 57: Tear-off

    2. In Easy feed mode, a missing page or label is skipped over. When a label stock is used, printing can be performed even if a label is missing or even if there is a seam on the media. However, if 4 or more labels are missing in a row or if no labels are detected after the media is fed 300 mm or over, a media feed error will occur.
  • Page 58: Page Alignment

    7.3 Page Alignment Page alignment is a function to advance the loaded media to a print start position. A page alignment is performed under any of the following conditions when the printer is placed in either Easy or Strict feed mode. * If Fixed Length feed mode is selected, please refer to Page Alignment when Fixed Length feed mode is selected described later.
  • Page 59 ■ Page alignment when “Precise print mode” is selected In the page alignment when “Precise print mode” is selected, first, the loaded media is fed to find the first print start position that passes the sensor. Next, the media is fed until the print start position is aligned with the Print Head position.
  • Page 60 ■ Page alignment when “Paper saving mode” is selected In the page alignment when “Paper saving mode” is selected, first, the loaded media is fed to find the first print start position that passes the sensor. Next, it is fed until the next print start position lying behind the print head is aligned to the Print Head position.
  • Page 61: Media Calibration

    ■ Page alignment when Fixed Length feed mode is selected If Fixed Length feed mode is selected, the page alignment will be performed as described below: ● If the tear-off is not enabled, a page alignment will not be performed. ●...
  • Page 62 ■ How to perform a media calibration Use the following steps to perform a media calibration from the printer driver. Precautions ・ Before performing a print test, please refer to the Printer Driver Setup Guide, and install the printer driver. In addition, the information of the media in use for a print test must be register in the printer driver and selected in advance.
  • Page 63 Click on the [Printing References] button. The “B-SX600-HS11-QM-R Printing Preferences” dialog box appears. Click on the [Basic] tab. Choose the media to use from the [Label Type] pull-down list. Click on the [Edit] button. 7- 10...
  • Page 64 7. PRINTER OPERATION Click on the [Measure Length] button to perform a media calibration. 7- 11...
  • Page 65: Operation Panel

    8. OPERATION PANEL This section describes the functions of the LCD Message Display, LED’s and keys on the Operation Panel. 8.1 Operation Panel The Operation Panel is equipped with the LCD Message Display, which is used to indicate the state of the printer, 4 LED’s, and 9 keys.
  • Page 66: Messages Displayed On The Operation Panel

    8.2 Messages Displayed on the Operation Panel Messages Ready Pause (Number of labels issued.) Pause (Head unit lifted.) Pause (Front cover open.) Pause (Side cover open.) Printing Take off the label. Error Low Power Mode Display when “Ready” is shown •...
  • Page 67 Display when “Pause” is shown If the [Pause] key is pressed while “Pause” is being shown, the message will change to “Ready”. • Pause (The number of printed labels) Pause No. 00000 Power Ready Error • Pause (Head unit lifted) Pause Head unit lifted.
  • Page 68 • Pause (Side cover open) Pause Side cover open. Power Ready Error Display when “Printing” is shown Printing No. 00000 Power Ready Error Display when “Take off the label” is shown (only for the model with the Peel-off Unit) Take off the label. No.
  • Page 69 Error messages (in the event of “End of paper”) End of paper Set new paper. Power Ready Error Display in Low Power Mode Ready No. 00000 Power Ready Error An error message appears. ・ (Please refer to a section related to error messages for further information.) ・...
  • Page 70: Printer Operation Using The Operation Panel

    8.3 Printer Operation using the Operation Panel The printer can be operated from the Operation Panel. Operation Switching the printer between pause mode and ready mode Feeding a single page or label Stopping the buzzer sound Clearing print data stored in the printer Switching the message from “Error”...
  • Page 71: Menu Options

    8.4 Menu Options If the [Menu] key is pressed while “Ready” or “Pause” is being shown, the Menu will appear on the LCD. Ready No. 00000 Power Ready Error Pause Feed Menu Cancel Enter ■ Menu Options Menu options Information Clear Trip Meter Test Print Reprint Error Page...
  • Page 72 Menu options Language A language in which messages are displayed on the LCD can be selected. Counter Reset The print count displayed on the LCD can be cleared. Information menu Product information is displayed. Title Line 1 Line 2 Line 3 Line 4 FPGA1 Line 5...
  • Page 73 Clear Trip Meter menu TRIP (or the running distance) can be cleared. Test print menu A print test pattern is printed out. “TTP” must be selected when using thermal transfer paper to perform a print test. On the other hand, “DTP” must be selected when using thermal paper to perform a print test. (“TTP”...
  • Page 74 Low Power Mode Whether to enable or disable Low Power Mode is specified. If “Enable” is selected, the printer will go into Low Power Mode once all of the following conditions are satisfied. On the other hand, if “Disable” is selected, the printer will not go into Low Power Mode, because the following conditions are not satisfied.
  • Page 75 Beep Volume A volume of the buzzer that sounds in the event of an error or a warning is specified. There is a choice of 4 options: “Off,” “Min,” “Mid,” and “Max.” (“Intermediate” is selected as default.) Beep Pattern A time period during which the buzzer sounds in the event of an error or a warning is specified. There is a choice of 3 options: “10”...
  • Page 76: How To Cancel A Print Job

    8.5 How to Cancel a Print Job Use the following steps to stop an ongoing print job. Press the [Pause] key to place the printer in a pause state. “Pause appears on the Operation Panel. Open the printers folder. ・ For Windows XP, open the [Printers and Faxes] folder from the [Start] menu.
  • Page 77 If any print jobs are listed in the print queue, select [Cancel All Documents] from the Printer menu, and delete all print jobs. The dialog box below appears asking if you want to cancel. Click on the [Yes] button. Hold down the [Cancel] key on the Operation Panel until the Data LED goes out. Once the Data LED goes out, look at the print dialog box, and make sure that no print jobs remain in the print queue.
  • Page 78: Test Print

    9. TEST PRINT Print Head condition can be checked by performing a print test. 9.1 How to Perform a Print Test Load a media stock and a ribbon in the printer. Press the [Menu] key. The Menu appears on the LCD. Select <Test Print>...
  • Page 79: Removing Jammed Media

    10. REMOVING JAMMED MEDIA In the event of a media jam inside the printer, use the following procedures to clear it: Please be careful not to get your fingers caught in the covers while opening CAUTION or closing them. This may cause injuries. 10.1 Removing Jammed Media from the Cutter Unit This section describes how to clear a “Cut failed”...
  • Page 80: Removing Jammed Media From The Peel-off Unit

    10.2 Removing Jammed Media from the Peel-off Unit This section describes how to clear a “Peeling failed” message. Press the Front Cover Unlock button and open the Front Cover. Front Cover Remove the jammed media from the Peel-off Unit. Reload the media properly. Close the Front Cover. Please refer to section 5.2 How to Load the Media for the Model with the Peel-off Unit for media loading procedure.
  • Page 81: Daily Maintenance

    ・ Use the supplied cleaning cloth to clean the printer. Please contact your nearest authorised TOSHIBA TEC representative to place an order for the cleaning cloth. ・ Eliminate static electricity from your body before accessing the inside of the printer. In addition, take off your ring, bracelet, or gloves, as this may damage the Print Head.
  • Page 82: Cleaning The Media Sensor

    11.1 Cleaning the Media Sensor Turn off the power and unplug the printer. Open the Front Cover, Side Cover, and Upper Unit. Wipe the Reflective Media Sensor with a soft dry cloth to remove dirt or paper particles. Reflective Media Sensor Draw the Transmissive Media Edge Sensor frontward.
  • Page 83: Cleaning The Platen

    Wipe the Transmissive Media Centre Sensor with a soft dry cloth to remove dirt or paper particles. Transmissive Media Centre Sensor 11.2 Cleaning the Platen Turn off the power and unplug the printer. Open the Front Cover, Side Cover, and Upper Unit. Wipe the rubber part of the Platen with a soft dry cloth to remove dirt or paper particles.
  • Page 84: Cleaning The Ribbon Separation Plate

    11.3 Cleaning the Ribbon Separation Plate Turn off the power and unplug the printer. Open the Front Cover, Side Cover, and Upper Unit. Wipe the bottom of the Ribbon Separation Plate (the corner that changes the winding direction of the ribbon) with a soft dry cloth. Residues of the ribbon attached here can ribbon wrinkles. 11.4 Cleaning the Ribbon Guide Bar Turn off the power and unplug the printer.
  • Page 85: Cleaning The Print Head

    11.5 Cleaning the Print Head Turn off the power and unplug the printer. Allow the print head to cool for at least 1 hour. Open the Front Cover, Side Cover, and Upper Unit. Ensure that the Print Head is cooled down completely. Wipe the Print Head Element clean with the supplied cleaning cloth.
  • Page 86: Cleaning The Peel-off Unit

    11.6 Cleaning the Peel-off Unit The following cleaning procedures are used only for the model with the Peel-off Unit. Turn off the power and unplug the printer. Press the Front Cover Unlock button and open the Front Cover. Wipe the Rubber Roller (black) and the Pinch Roller (white) with a soft dry cloth to remove dirt. Rubber Roller (black) Wipe the Peel-off Sensor clean with a soft dry cloth.
  • Page 87: Troubleshooting

    12. TROUBLESHOOTING If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance. 12.1 Problems at Start-up of the Printer ■...
  • Page 88 • Jammed media does not remain inside the printer. ⇒ 10. REMOVING JAMMED MEDIA • The media is not curled. ⇒ 3.7 Unacceptable Media and Ribbons • The media is Toshiba TEC -approved or recommended. ⇒ 3.7 Unacceptable Media and Ribbons Load the ribbon properly. ⇒...
  • Page 89 Check that the ribbon is loaded when the thermal transfer printing is performed. ⇒ 4. LOADING THE RIBBON Solutions / Reference Check that the loaded ribbon is Toshiba TEC-approved or recommended. ⇒ 3. MEDIA AND RIBBON Check the print tone. If it is too high, decrease it.
  • Page 90: Print Failure

    The Print Head pressure is too high. A print speed is too low. Solutions / Reference Check that the media is used in combination with a Toshiba TEC-approved or recommended ribbon. ⇒ 3. MEDIA AND RIBBON Check the print tone. If it is too low, increase it.
  • Page 91 ■ White streaks appear on printout irregularly or the ribbon is wrinkled. Possible causes The print tone is too high. The Platen is dirty. The ribbon is not loaded properly. The printer is not installed in an appropriate operating environment. The media is not loaded properly.
  • Page 92 ■ The print position gradually misaligns. Possible causes The label pitch or black mark pitch of the media is not accurate. The Platen is dirty. The media calibration is not performed properly. Fixed Length feed mode is selected. Solutions / Reference Unless the label pitch or black pitch is accurate, the print position will become misaligned.
  • Page 93 ■ Print data is printed outside a page or label. Something is wrong with a print position, or printed image or text. Possible causes The media is not loaded properly. The printer driver is not selected correctly. The printer driver settings are not correct.
  • Page 94: Problems In The Network (model With A Lan Interface)

    12.4 Problems in the Network (Model with a LAN Interface) ■ The setting screen of the print server cannot be opened from a web browser. Possible causes The LAN cable is not connected to the printer properly. The network settings on the print server are not made properly.
  • Page 95: Solutions If An Error Message Appears On The Operation Panel

    Possible causes The printer is not on the same network segment computer. 12.5 Solutions If an Error Message Appears on the Operation Panel ■ Error messages and remedial measures Error messages A media jam has occurred. Paper feed error The loaded media has not been fed properly.
  • Page 96 Error messages The ribbon has torn apart. Ribbon error Reset ribbon. The rotation of the ribbon Ribbon error Reset head unit. shaft has not been detected. Peeling has failed. Peeling failed The media has not been cut Cut failed correctly. Possible causes •...
  • Page 97 Error messages Page information command error Printing possibly failed or was Page Info. Error Operation information command Action Info.Error error Image information command Image Info.Error error No response can be returned to Unable to respond your host computer. The thermal head is overheated. Wait for a while. Overheated thermal head ■...
  • Page 98: Frequently Asked Questions (faq)

    13. FREQUENTLY ASKED QUESTIONS (FAQ) Q: I cancelled printing from the Operation Panel. Since then, an image has not been printed as desired on the first page. I started printing by mistake. So, I pressed the [Cancel] key on the Operation Panel to cancel the ongoing print job before it was completed.
  • Page 99 Q: I use the model with the Peel-off Unit. A label is completely separated from the backing paper and drops from the media outlet. Am I using the Peel-off Unit in the wrong way? Ensure that the “Peel” checkbox is checked in the “Options” dialog box in the printer driver. If printing is performed without checking the “Peel-off”...
  • Page 100 As a result, labels cannot be peeled off the backing paper. As a guide, the life of the Rubber Roller is a label running distance between 10 and 20 km. Please contact your nearest authorised TOSHIBA TEC sales or service representative for the replacement of the Rubber Roller.
  • Page 101 Q: I use the model with the Peel-off Unit. After removing a peeled label, a subsequent one is not sometimes ejected from the unit. Is anything wrong with the printer? Besides the breakdown of the printer, the Peel-off Sensor may possibly malfunction due to ambient light.
  • Page 102 Q: Are there any limitations on a print or feed speed in Strip mode? When the model with the Peel-off Unit is used, a print speed needs to be reduced to 4 ips or less to ensure the steady peel-off operation. (In the printer driver, a feed speed is set to the same value as a print speed.) A print speed needs to be further reduced to 2 or 3 ips depending on the type or size of the media.
  • Page 103: Specifications

    14. SPECIFICATIONS 14.1 Printer (Model with a USB Interface) Item Model Resolutions (dot density) Printing method Print speed Media alignment Max. effective print width Max. print length Available media width Operation Panel Host interface Operating system Depth Dimension Width Height Weight Input voltage...
  • Page 104: Printer (model With A Lan Interface)

    14.2 Printer (Model with a LAN Interface) Item Model Resolutions (dot density) Printing method Print speed Media alignment Max. effective print width Max. print length Available media width Operation Panel Host interface Print protocol LPR queue name Control protocol Operating system Depth Dimension Width...
  • Page 105 SNMP (Simple Network Management Protocol) Item Version Supported MIB Objects to describe a printer status E-Mail transmission capability (SMTP: Simple Mail Transfer Protocol) Item SMTP Authentication feature No. of e-mail addresses that can be entered in the printer E-mail transmission interval E-mail priority Specifications •...
  • Page 106: Cutter Unit

    14.3 Cutter Unit Item Acceptable media thickness Acceptable label pitch Cut mode Restrictions ∗ The Cutter Unit is a factory option. 14.4 Peel-off Unit Item Effective print speed Peeling method Peeling detection system Restrictions ∗ The Peel-off Unit is a factory option. Specifications 0.08 mm to 0.26 mm 10 mm to 1,000 mm...
  • Page 107: Power Cord

    15. POWER CORD When purchasing the power cord: Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the following standard from your authorized TOSHIBA TEC representative. Certification Country Agency mark Australia...
  • Page 108 The following information is for EU-member states only: Disposal of products (based on EU-Directive 2002/96/EC, Directive on Waste electrical and electronic equipment – WEEE) The use of the symbol indicates that this product may not be disposed as unsorted municipal waste and has to be collected separately. Integrated batteries and accumulators can be disposed of with the product.
  • Page 109 EO1-33085...

This manual is also suitable for:

Eo1-33085B-sx600-hs12B-sx600-hh12B-sx600-hc12-qm-r

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