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Secretary Service
The secretary service enables a caller (Alice)
to be relayed to a callee (Bob) via a third party
(Secretary).
Alice calls either via a DID,
Dial
Extension,
Menu
or
Phone book service
a secretary (No.
9876
in this example).
Make sure that for the inbound call party,
i.e. Alice, the
Allow Forwarding
is set to Off,
otherwise the call will be offloaded from the
system, i.e. Alice is connected to the secretary
directly, which disables the influence of the
Entrypoint system on this service.
Call Setup via:
- DID
- Dial Extension (IVR)
- Menu
- Phonebook
Alice
Allow Forwarding = OFF !
1. Alice dials 9876
Allow Forwarding = OFF !
Alice
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Copyright
Disclaimers
D 14050.04
10.2007
The secretary relays the call to Bob by dialling
Bob's number followed by the pound sign, i.e.
#. In this example
12345#
Now the call is
automatically redirected to Bob. In case for the
outbound call
Allow Forwarding
is also set to
Alice is connected to Bob via the Entrypoint box
and therefore using resources, i.e. increasing
processor load.
Secretary
9876
Entrypoint System
Secretary
9876
2. Secretary dials 12345#
Allow Forwarding = OFF
Entrypoint System
3. Alice is connected to Bob
via the Entrypoint system
Safety/
To Get You
Environmental
Up and Going
The processor load can be reduced by
offloading the call from the system. Alice will be
connected to Bob directly, without intervention
of the Entrypoint system, by setting
Off
Forwarding
and
Use Remainder
1. Alice dials 9876
Allow Forwarding = OFF !
Alice
Bob
(12345)
Bob
(12345)
Using the
Viewing the
Configuring
Entrypoint
System Status
the Entrypoint
51
specially for this purpose configured outbound
did service; let this DID service start with a
Prefix (31 in this example). To connect Alice with
Allow
Bob the secretary therefore has to dial Prefix +
to
On
for a
Bob's number
(3112345
Offloading the Entrypoint system :
Secretary
9876
2. Secretary dials DID service 3112345#
Prefix = 31, Allow Forwarding = ON
and Use Remainder = ON
Entrypoint System
3. Alice is connected to Bob
directly
Maintenance
Dial Plan
Dial Plan
Services
& Upgrade
Examples
Examples
TANDBERG
TANDBERG
ENTRYPOINT
ENTRYPOINT
USER GUIDE
USER GUIDE
in the example).
Bob
(12345)
Contact
Information
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