Support, Warranty And Repair Service; Support; Standard Warranty - Vatech EzScan-i User Manual

11. Support, Warranty and Repair Service

11.1 Support

If you have questions about the software, please consult the manual and Help menu in
the software. If you are experiencing issues with your software, please check the list of
common issues provided below prior to contacting a dealer. It could be simply a
question of a minor issue that can be fixed quickly. However, if you're still experiencing
problems after following the recommendations in this section, then please contact the
dealer where you bought the equipment.
Operating Issues Checklist
Issue
There's a memory full error message that
pops up when the software is open.
The status in the Live view window is
"Disconnected".
Scanning is very slow.
The corners are cut in the live view
window.
There is a red square in the scan window Go back to a tooth that is scanned and
No images appear when scanned but
everything else (e.g. live window image,
sounds, FPS) works fine.
There are spots on the Live view window. Check and clean the mirror of the tip.
Where can I get the EzScan software and
manuals?

11.2 Standard Warranty

Vatech warrants its non-consumable hardware products to be free from defects in
materials and workmanship. The warranty covers the cost of parts and labor to repair
the product.
Page 80
Recommendation
Clear some space on the C Drive
Check that you have external power
to the EzScan and that the USB cable
is connected to a USB 3 Port.
Check that the Laptop is connected to an
external power source.
Check that the Tip is correctly mounted
and when rotating it is locking in place
with a click.
start from there again
The scanner might need to be
recalibrated. Please contact your local
dealer for support.
Please find them in the Support section
of Vatech website.
User Manual