Nortel NN43001-115 User Manual page 39

To display agent status:
DisplayAgt
Figure 5: Current status of agents
Positions busy
on ACD calls
Positions waiting
for ACD calls
Press the Display Agent
information displays for twelve seconds or
until another feature key is pressed, as
shown in Figure 5.
Agent positions in the Not Ready state are
counted as busy on either ACD calls or non-
ACD calls, as specified by your system
administrator.
ACD WAIT DH
23 2 0
Supervisor features
key. The summary
Vacant agent
positions
LOGOUT
0
Positions busy
on non-ACD calls
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