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Agent and supervisor features
assigned to you, the display screen prompts you to enter a four-digit
code.
Note: The following procedure applies if you are working in a Basic
ACD environment or a Nortel Contact Center Manager environment.
For more information about Nortel Contact Center Manager, visit
www.nortel.com.
To log in as an agent:
2260
2260
or
NotReady
18
1. Lift the handset.
2. Press the
In-Calls
3. If "Enter Agent ID" appears on the
screen, use the dialpad to enter your ID.
4. Press the # key. The phone goes into a
Not Ready state.
5. To join the ACD queue, choose one of
the following:
— Press the
— Press the
key.
In-Calls
key.
NotReady
key.
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