Canon imageRUNNER ADVANCE C2000 Series Technical Workbook page 2

T E C H N I C A L W O R K B O O K
Symptoms & Solutions Review &
Preventative Maintenance Procedure
Today's Technical Workbook will focus on actual field activity, not textbook theory,
based on data analysis and technician / product specialist experiences. The
Symptoms & Solutions Guide highlights how you can resolve the top problems
occurring in the field today. The Preventative Maintenance Procedure is a total call
process that includes step by step maintenance procedure to be performed at the time of
a service call. By addressing these issues on every call, you can prevent future calls
thus increasing the Mean Copies Between Visits, lower your recalls, and increase your
efficiency. Technical Publications are the mechanism Canon lets dealer service
technicians know about updated technical information so they can efficiently service the
Canon products supported by their dealership. As these documents are updated on a
regular basis, you should be familiar where they are located on e-Support so you can
make sure you have the latest information.
1