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Supermicro SuperWorkstation SYS-730A-I User Manual

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SuperWorkstation
®
SYS-730A-I
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperWorkstation SYS-730A-I

  • Page 1 SuperWorkstation ® SYS-730A-I USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................8 1.2 System Features ........................9 Front View ...........................9 Control Panel .........................10 Rear View ..........................11 1.3 Motherboard Layout ......................12 Quick Reference Table ......................13 Motherboard Block Diagram .....................15 Chapter 2 System Installation 2.1 Overview ..........................16 2.2 Unpacking the System .......................16 2.3 Preparing for Setup ......................16 Choosing a Setup Location ....................16...
  • Page 5 Preface 3.4 Memory ..........................37 DDR4 Memory Population Guideline ................38 Intel Optane PMem 200 Series ..................39 DIMM Installation ......................40 DIMM Removal .........................41 3.5 Expansion Card Installation ....................42 Installing an M.2 Solid State Drive ..................42 PCI Expansion Card Installation ..................43 3.6 Motherboard Battery ......................44 3.7 Storage Drives ........................45 3.8 System Cooling ........................50 Fans ..........................50...
  • Page 6 Preface 7.2 BMC Interface ........................75 7.3 Troubleshooting Procedures .....................76 No Power ..........................76 No Video ...........................77 System Boot Failure ......................77 Memory Errors ........................78 Losing the System's Setup Configuration .................78 When the System Becomes Unstable ................78 7.4 BIOS Error Beep (POST) Codes ..................80 Additional BIOS POST Codes ..................80 7.5 Crash Dump Using BMC ....................81 7.6 UEFI BIOS Recovery ......................82...
  • Page 7 Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML...

  • Page 8: Chapter 1 Introduction

    Power One PS2 1200W Multi-output 80+ Platinum power supply Form Factor Mid-Tower (WxHxD) 7.6 x 16.7 x 21.2 in. (193 x 424 x 536 mm) A Quick Reference Guide can be found on the product page of the Supermicro website.

  • Page 9: System Features

    Chapter 1: Introduction 1.2 System Features The SYS-730A-I is a mid-tower system. It is useful for small/medium businesses, professional video editing, or 3D modeling. The following views of the system display the main features. Front View 5.25" Drive Bays Lock Control Panel Figure 1-1.

  • Page 10: Control Panel

    Chapter 1: Introduction Control Panel Power HDD LED USB 3.2 Gen 1 USB 3.2 Gen 1 USB 3.2 Gen 2 Type-C Audio Out Mic In Figure 1-2. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to Power Button with LED the system but maintains standby power.

  • Page 11: Rear View

    Chapter 1: Introduction Rear View Power Supply VGA Port Four USB 3.2 Gen 1 Ports 7.1 HD Audio Ports LAN Ports USB 3.2 Gen 2 Port Expansion Slots Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supply One PS2 1200W Multi-output 80+ Platinum power supply Internal cooling fan Networking...

  • Page 12: Motherboard Layout

    Chapter 1: Introduction 1.3 Motherboard Layout Below is a layout of the X12DAi-N6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 13: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) JPME1 ME Recovery Pins 1-2 (Normal) JPL1 LAN1 Enable/Disable Pins 1-2 (Enabled) JPL2 LAN2 Enable/Disable Pins 1-2 (Enabled) JWD1 Watchdog Timer Pins 1-2 (Reset) Description Status LE4/LE7 M.2 LED...
  • Page 14 Chapter 1: Introduction Connector Description JPWR1, JPWR2, JPWR4 8-pin Power Connector JPWR3 24-pin ATX Power Connector JSPDIF_IN, JSPDIF_OUT SPDIF (Sony/Philips Digital Interconnect Format) Audio In/Out connectors JTPM1 Trusted Platform Module/Port 80 Connector JUSB1 (USB0/1/2/3) Back panel USB 3.2 Gen 1 ports JUSBA (USB4) Back panel USB 3.2 Gen 2 type A port JUSB31_l1 (USB7)

  • Page 15: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram X12DAi-N6 CPU1-B1 CPU1-A1 CPU1-D1 CPU1-C1 CPU2-C1 CPU2-D1 CPU2-A1 CPU2-B1 PVCCIN_CPU1 12V_STBY PVCCIN_CPU1 12V_STBY VR13HC VR13HC 7+1 PHASE 7+1 PHASE 270W 270W 10.4/11.2G CPU1 CPU2 DDR4 DDR4 CPU1-F1 CPU1-E1 CPU1-H1 CPU1-G1 CPU2-G1 CPU2-H1 CPU2-E1 CPU2-F1 PECI:30 PECI:31 SOCKET ID:0...

  • Page 16: Chapter 2 System Installation

    PCBs by their edges and keep them in anti-static bags when not in use. 2.2 Unpacking the System Inspect the box in which the SuperWorkstation SYS-730A-I was shipped, and note if it was damaged in any way. If any equipment appears damaged, file a damage claim with the carrier who delivered it.
  • Page 17 Chapter 2: System Installation • Use a regulating uninterruptible power supply (UPS) to protect the workstation from power surges, voltage spikes and to keep your system operating in case of a power failure. • Allow the power supply units and components to cool before touching them. •...

  • Page 18: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 19: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-735D4-1K26B has removable side covers for interior access. Removing the Side Cover 1. Remove the two screws securing the left side cover to the chassis. 2. Slide the left cover toward the rear of the chassis. 3.

  • Page 20: Motherboard Components

    Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • All graphics in this manual are for illustrations only. Your components may look different.

  • Page 21: The 3Rd Gen Intel Xeon Scalable Processor

    Chapter 3: Maintenance and Component Installation The 3rd Gen Intel Xeon Scalable Processor Processor Top View 1. The 3rd Gen Intel Xeon Scalable Processor = Cutout = Pin 1 = CPU Key = Cutout = Pin 1 = CPU Key Processor Top View...
  • Page 22 Chapter 3: Maintenance and Component Installation 2. The Processor Carrier Carrier Top View = Cutout = Pin 1 = CPU Key Carrier Bottom View...
  • Page 23 Chapter 3: Maintenance and Component Installation 3. Heatsink Note: The heatsink is sold separately and not included as part of the system. Exercise extreme care when handling the heatsink. Pay attention to the edges of heatsink fins which can be sharp! To avoid damaging the heatsink, please do not apply excessive force on the fins when handling the heatsink.

  • Page 24: Overview Of The Cpu Socket

    Chapter 3: Maintenance and Component Installation Overview of the CPU Socket The CPU socket is protected by a plastic protective cover. Plastic Protective Cover CPU Socket...

  • Page 25: Overview Of The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Overview of the Processor Carrier Assembly The processor carrier assembly contains a 3rd Gen Intel Xeon Scalable processor and a processor carrier. Carefully follow the instructions given in the installation section to place a processor into the carrier to create a processor carrier.

  • Page 26: Overview Of The Processor Heatsink Module

    Chapter 3: Maintenance and Component Installation Overview of the Processor Heatsink Module The Processor Heatsink Module (PHM) contains a heatsink, a processor carrier, and the 3rd Gen Intel Xeon Scalable Processor 1. Heatsink 2. Processor Carrier 3. The 3rd Gen Intel Xeon Scalable Processor Bottom View 4.

  • Page 27: Creating The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Creating the Processor Carrier Assembly The processor carrier assembly contains a 3rd Gen Intel Xeon Scalable processor and a processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to follow the instructions given on page 31. 1.
  • Page 28 Chapter 3: Maintenance and Component Installation 1. Locate the lever on the CPU socket and press the lever down as shown below.Using Lever 2. Using Pin 1 as a guide, carefully align the CPU keys (A & B) on the processor against the CPU keys on the carrier (a &...

  • Page 29: Creating The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation Creating the Processor Heatsink Module (PHM) After creating the processor carrier assembly, please follow the instructions below to mount the processor carrier into the heatsink to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied on the underside. Otherwise, apply the proper amount of thermal grease.

  • Page 30: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation This motherboard comes with a plastic protective cover installed on the CPU socket. Remove it from the socket to install the Processor Heatsink Module (PHM). Gently pull up one corner of the plastic protective cover to remove it.

  • Page 31: Preparing To Install The Processor Heatsink Module (Phm) Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Preparing to Install the Processor Heatsink Module (PHM) into the CPU Socket After assembling the Processor Heatsink Module (PHM), you are ready to install it into the CPU socket. To ensure the proper installation, please follow the procedures below: 1.

  • Page 32: Installing The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation Installing the Processor Heatsink Module (PHM) 1. Align peek nut "A", which is next to the triangle (Pin 1) on the heatsink, against threaded fastener "a" on the CPU socket. Then align peek nuts "B", "C", "D" on the heatsink against threaded fasteners "b", "c", "d"...
  • Page 33 Chapter 3: Maintenance and Component Installation 4. With a T30-bit screwdriver, tighten all peek nuts in the sequence of "A", "B", "C", and "D" with even pressure. To avoid damaging the processor or socket, do not use a force greater than 12 lbf-in when tightening the screws. 5.

  • Page 34: Removing The Processor Heatsink Module From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the Processor Heatsink Module from the CPU Socket Before removing the processor heatsink module (PHM) from the motherboard, unplug the AC power cord from all power supplies after shutting down the system. Then follow the steps below: 1.

  • Page 35: Removing The Carrier Assembly From The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation Removing the Carrier Assembly from the Processor Heatsink Module (PHM) To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of heatsink (marked A, B, C, D) in the drawings below.

  • Page 36: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 37: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory The X12DAi-N6 motherboard has 16 DIMM slots. It supports up to • 4TB (DDR4 only): 3DS LRDIMM/LRDIMM/3DS RDIMM/RDIMM DDR4 (288-pin) ECC memory with speeds of 3200/2933/2666 MHz. • 4TB (PMem + DDR4): Intel Optane PMem 200 Series with speeds of up to 3200 MHz. Notes: PMem 200 Series are supported on 3rd Gen Intel Xeon Scalable Platinum, Gold and selected Silver processors.

  • Page 38: Ddr4 Memory Population Guideline

    CPU2: A1, E1, C1, G1, B1, F1, D1, H1 *recommended configurations shaded in orange and marked with an asterisk Note: Memory DIMM capacities larger than 16GB are supported under certain conditions. Please contact Supermicro Technical Support for additional information about specialized system optimization.

  • Page 39: Intel Optane Pmem 200 Series

    Note: PMem 200 Series are supported on 3rd Gen Intel Xeon Scalable Platinum, Gold and selected Silver processors. PMem may only be supported under certain conditions, please contact Supermicro technical support for additional information. CPU1 PMem Population on 16-DIMM Motherboard...

  • Page 40: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation LAN/1/2 USB4(3.1) USB0/1/2/3(3.0) HEARTBEAT JVGA LEDM1 JUSBA JAUDIO1 JNCSI JUSB1 1. Insert the desired number of DIMMs into the JLAN1 JPCIE1 JPCIE2 JPCIE3 JPCIE4 JPCIE5 JPCIE6 memory slots based on the recommended DDR4- only population table on page 38 or the DDR4 and COM1 JNVI2C...

  • Page 41: Dimm Removal

    Chapter 3: Maintenance and Component Installation DIMM Removal Press both release tabs on the ends of the DIMM module to unlock it. Once the DIMM module is loosened, remove it from the memory slot. Warning! Please do not use excessive force when pressing the release tabs on the ends of the DIMM socket to avoid causing any damage to the DIMM module or the DIMM socket.

  • Page 42: Expansion Card Installation

    Chapter 3: Maintenance and Component Installation 3.5 Expansion Card Installation Installing an M.2 Solid State Drive The X12DAi-N6 can accommodate two M.2 solid state drives (SSDs). Each M.2 socket supports NVMe PCIe 4.0 x4 (32 Gb/s) SSD cards in the 2280 or 22110 form factors. The 22110 form factor is recommended because the appropriate standoff comes pre-installed on the motherboard.

  • Page 43: Pci Expansion Card Installation

    Chapter 3: Maintenance and Component Installation PCI Expansion Card Installation After the motherboard has been installed, expansion cards may be installed. Installing Expansion Cards 1. Begin by removing power from the system as described in Section 3.1 and remove the side cover as described in Section 3.2.

  • Page 44: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.6 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 45: Storage Drives

    Chapter 3: Maintenance and Component Installation 3.7 Storage Drives The SYS-730A-I supports four internal 3.5" SATA drives installed in a rotating cage. Additional drives are supported by an optional mobile rack or an optional internal hard drive cage. Release Tab (A) HDD Cage (B) Figure 3-6.
  • Page 46 Chapter 3: Maintenance and Component Installation Release Tabs Figure 3-7. Remove a Drive Carrier from the Cage Removing and Installing 3.5" Hard Drives 1. Begin by removing power from the system as described in Section 3.1 and remove the side cover as described in Section 3.2. 2.
  • Page 47 Chapter 3: Maintenance and Component Installation Figure 3-8. Remove a Drive Carrier from the Cage 6. If a hard drive is already present, pull the sides of the carrier and remove the drive from the carrier. 7. Insert a new drive into the carrier and push the sides of the carrier together. 8.
  • Page 48 Chapter 3: Maintenance and Component Installation Thumbscrew Figure 3-9. Removing/Installing a Hard Drive Removing and Installing Optional HDD Cage 1. Begin by removing power from the system as described in Section 3.1 and remove the side cover as described in Section 3.2. 2.
  • Page 49 Chapter 3: Maintenance and Component Installation 7. Insert the new hard drive into the hard drive carrier. 8. Insert the hard drive carrier into the hard drive cage, sliding it towards the back of the the hard drive cage until it clicks into a locked position. 9.

  • Page 50: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling The cooling system for the SYS-730A-I includes a fan at the front and rear of the chassis. Note: When using consumer grade GPUs, fan speed setting must be set to Heavy IO. Fans One 12-cm exhaust fan is mounted in the chassis rear below the power supply.
  • Page 51 Chapter 3: Maintenance and Component Installation Figure 3-11. Installing the Front Fan Replacing or Installing the Front Fan 1. Remove power from the system as described in Section 3.1 and remove the side cover as described in Section 3.2. 2. Insert the four rubber pins through the front fan bracket and into the mounting holes in the front fan.

  • Page 52: Power Supply

    The CSE-735D4-1K26B chassis includes a single 1200 Watt power supply. In the event that it becomes necessary to replace the power supply, follow the instructions below. Replacement units can be ordered directly from Supermicro. Replacing the Power Supply 1. Remove power as described in Section 3.1 and remove the cover as described in Section 3.2.

  • Page 53: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 54: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Fan Headers There are eight 4-pin fan headers (FAN1 ~ FAN7, FANA) on the motherboard. All these 4-pin fan headers are backwards compatible with the traditional 3-pin fans. However, fan speed control is available for 4-pin fans only by Thermal Management via the BMC interface. Refer to the table below for pin definitions.
  • Page 55 Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header Pin Definitions...
  • Page 56 C) headers (JNVI2C), used for PCIe SMBus clock and data connections, provide hot-plug support via a dedicated SMBus interface. This feature is only available for a Supermicro complete system with an SMCI-proprietary NVMe add-on card and cable installed. See the table below for pin definitions.
  • Page 57 Note: For more information on the SATA HostRAID configuration, please refer to the Intel SATA HostRAID user's guide posted on our website at http://www.supermicro.com. M.2 Slot The X12DAi-N6 motherboard has two M.2 slots (JM2_1 and JM2_2). M.2 allows for a variety of card sizes, increased functionality, and spatial efficiency.

  • Page 58: Control Panel

    JF1 contains header pins for various buttons and indicators that are normally located on a control panel at the front of the chassis. These connectors are designed specifically for use with Supermicro chassis. See the figure below for the descriptions of the front control panel buttons and LED indicators.
  • Page 59 Chapter 4: Motherboard Connections Front Control Panel LEDs Power Button Ground Reset Button Ground Power Fail (for LED6) 3.3V Red+ Blue+ (Blue LED_Cathode_UID) (Red OH/Fan Fail/PWR Fail for LED5/Blue UID LED) NIC2 (Activity) LED NIC2 (Link) LED NIC1 (Link) LED NIC1 (Activity) LED ID_UID/3.3V Stby HDD LED...
  • Page 60 Chapter 4: Motherboard Connections Power On & BMC/BIOS Status LED Button The Power On and BMC/BIOS Status LED button is located on pins 1 and 2 of JF1. Momentarily contacting both pins will power on/off the system or display BMC/BIOS status. Refer to the tables below for more information.

  • Page 61: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports LAN/1/2 USB4(3.1) USB0/1/2/3(3.0) HEARTBEAT JVGA LEDM1 JUSBA JAUDIO1 JNCSI JUSB1 JLAN1 JPCIE1 JPCIE2 JPCIE3 JPCIE4 JPCIE5 JPCIE6 COM1 JNVI2C JNVME2 JIPMB1 MH17 MH18 JM2_2 BIOS LICENSE CPU2 MAC CODE X12DAi-N JM2_1 BAR CODE REV:1.01 DESIGNED IN USA MH15...
  • Page 62 Chapter 4: Motherboard Connections VGA Port A video (VGA) port is located next to LAN2 on the I/O back panel. Refer to the board layout below for the location. 7.1 HD (High-Definition) Audio This motherboard features a 7.1 Channel High-Definition Audio (HDA) codec that provides 8 DAC channels.
  • Page 63 Chapter 4: Motherboard Connections Ethernet Ports Two Gigabit Ethernet ports (LAN1, LAN2) are located on the I/O back panel. These Ethernet ports support 1GbE LAN connections on the X12DAi-N6. All of these ports accept RJ45 cables. Please refer to the LED Indicator section for LAN LED information. LAN Port Pin Definition Pin#...

  • Page 64: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 65 Chapter 4: Motherboard Connections Watchdog Watchdog (JWD1) is a system monitor that can reboot the system when a software application hangs. Close pins 1-2 to reset the system if an application hangs. Close pins 2-3 to generate a non-maskable interrupt (NMI) signal for the application that hangs. Refer to the table below for jumper settings.

  • Page 66: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators LAN LEDs Two LAN ports (LAN 1 and LAN 2) are located on the I/O back panel of the motherboard. Each Ethernet LAN port has two LEDs. The solid green LED indicates activity, while the other LED may be amber or off to indicate the speed of the connection.
  • Page 67 Chapter 4: Motherboard Connections BMC Heartbeat LED A BMC Heartbeat LED is located at LEDM1 on the motherboard. When LEDM1 is blinking, the BMC is functioning normally. Refer to the table below for more information. BMC Heartbeat LED Indicator LED Color Definition Green: BMC Normal...

  • Page 68: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the IPMI KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 69 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the Figure 5-2. Load Driver Link bottom left corner.

  • Page 70: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash drive or a DVD.

  • Page 71: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 72: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 73: Chapter 6 Optional Components

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V...

  • Page 74: Chapter 7 Troubleshooting And Support

    Chapter 7: Troubleshooting and Support Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking on Products. •...

  • Page 75: Bmc Interface

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports the Baseboard Management Controller (BMC) Interface. BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 76: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 77: No Video

    Chapter 7: Troubleshooting and Support 6. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes. 7. Check that the power LED on the motherboard is on. 8. Make sure that the power connector is connected to your power supply. 9.

  • Page 78: Memory Errors

    2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.
  • Page 79 Chapter 7: Troubleshooting and Support 5. Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Please refer to our website for more information on the minimum power requirements. 6.

  • Page 80: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 81: Crash Dump Using Bmc

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC. The BMC manual is available at https://www.supermicro.com/en/solutions/ management-software/bmc-resources.

  • Page 82: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 83 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 84 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 85 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 86 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 87: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 88: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 89: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 90: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 91 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 92 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 93 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 94 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 95 Appendix A: Warning Statements 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、 シャーシー内部にアクセスするには、 システムの電源はすべてのソースから切断され、 電源コードは電源モジュールから取り外す必要が あります。 警告 在你打开机箱并安装或移除内部器件前,必须将系统完全断电,并移除电源线。 警告 在您打開機殼安裝或移除內部元件前，必須將系統完全斷電，並移除電源線。 Warnung Das System muss von allen Quellen der Energie und vom Netzanschlusskabel getrennt sein, das von den Spg.Versorgungsteilmodulen entfernt wird, bevor es auf den Chassisinnenraum zurückgreift, um Systemsbestandteile anzubringen oder zu entfernen. ¡Advertencia! El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para...
  • Page 96 Appendix A: Warning Statements ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت قبم‬ ‫انىصىل إىن امنناطق انداخهيت نههيكم نتثبيج أو إ ز انت مكىناث الجهاز‬ 경고! 시스템에 부품들을 장착하거나 제거하기 위해서는 섀시 내부에 접근하기 전에 반드시 전원 공급장치로부터...
  • Page 97 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 98 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 99 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 100 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 101 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 102 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 103 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 104 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 105 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 106 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 107 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 108 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 109 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 110: Appendix B System Specifications

    Dual Intel Xeon 3rd Gen Intel Xeon Scalable Processors (Socket P+) with up to 40 cores and a thermal design power (TDP) of up to 270W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Certain CPU SKUs are conditionally supported. Please contact Supermicro Technical Support for additional information about specialized system optimization. Chipset...
  • Page 111 Appendix B: System Specifications System Cooling Two internal fans, two CPU heatsinks (sold separately) Power Supply Model: PWS-1K26P-PQ, 1200W, 80Plus Platinum level AC Input 100-127 Vac, 9-7.5A, 50-60 Hz 200-240 Vac, 6-5A, 50-60 Hz +12V Max: 66.7 A, Min: 0 A (100 Vac–127 Vac) Max: 83 A, Min: 0 A (200 Vac–240 Vac) +5 V standby: Max: 4 A, Min: 0 A Operating Environment...

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