Troubleshooting - Prominence Home 40278 Owner's Manual

If you have difficulty operating your new ceiling fan, it may be the result of incorrect assembly, installation or
wiring. In some cases, these installation errors may be mistaken for defects. If you experience any faults, please
check the Troubleshooting section below. If a problem cannot be remedied or you are experiencing difficulty in
installation, please contact the Service Department: 1-877-706-3267, 9 a.m.- 5 p.m. Central time.
PROBLEM
1. Fan does not start
2. Fan is noisy
3. Fan wobbles
4. Light does not work:

TROUBLESHOOTING

SUGGESTED REMEDY
1. Check main and branch circuit fuses or circuit breakers.
2. Check power supply wire connections to fan and switch wire connections in switch
housing.
CAUTION: Make sure main power is turned off.
3. Make sure forward/reverse switch pushed completely left or right. Fan will not operate
when switch is in the middle.
4. Make sure that the wall control is turned ON.
1. Make sure all screws in motor housing are snug, but not overtightened.
2. Make sure the screws which attach the blade arm to the motor are tight.
3. Make sure wire connectors in switch housing are not rattling against each other or
against the interior wall of the switch housing.
CAUTION: Make sure main power is turned off before entering switch housing.
4. If using a light kit, be sure the glass shades are finger tight. Check to be sure light bulb are
snug in sockets and not touching glass shade(s). If vibration persists from glass, remove
glass and install a 1/4 in. wide rubber band on glass neck to act as an insulator. Replace
glass and tighten screws against rubber band.
5. Some fan motors are sensitive to signals from Solid State variable speed controls. DO NOT
USE a Solid State variable speed control.
1. Ensure all blades are screwed firmly into blade arms.
2. Ensure all blade arms are tightened securely to motor.
3. Ensure canopy and mounting bracket are tightened securely to outlet box and outlet box
is mounted firmly to ceiling joist.
4. Switch one blade with a blade from the opposite side. Or balance the fan using a
balancing kit.
5. If blade wobble is still noticeable, interchanging two adjacent (side by side) blades can
redistribute the weight and possibly result in smoother operation.
1. Ensure the single-pin connectors from the switch housing are firmly connected to the
single-pin connectors from the light kit.
2. Check for loose or disconnected wires in fan switch housing.
3. Check for loose or disconnected wires in light kit.
4. Check for faulty light bulbs.
CAUTION: Make sure main power is turned off before entering switch housing.
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