Touch Isn't Working As Expected; The Pens And Erasers Aren't Working As Expected - Smart Technologies SMART Board 7000 R Series User Manual

Chapter 5 Troubleshooting

Touch isn't working as expected

Symptom
The display doesn't respond to
touch.
The display responds to touch
intermittently.
OR
When you touch the screen, the
pointer doesn't appear in the correct
place.

The pens and erasers aren't working as expected

Symptom
The display doesn't respond to touch
or writing with a pen.
The display responds to touch but
not to writing with a pen.
smarttech.com/kb/171539
Troubleshooting steps
Make sure SMART Product Drivers 12.14 or later are installed and running on any
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connected computers.
Make sure the USB cable between the display and the computer doesn't exceed
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the supported maximum cable length. See Using recommended cables on
page 38.
Make sure any connected computers have detected the display's USB connection.
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On Windows computers, open Device Manager and make sure there is no red X or
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yellow explanation mark (!) over the display's icon.
On Mac computers, open System Information and make sure there are no error
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messages in the display's row.
For Mac computers with macOS Mojave, see How to resolve issues with installing
l
and using SMART Learning Suite software on macOS Mojave.
Restart the display.
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Make sure SMART Product Drivers and SMART Ink are installed and running on any
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connected computers.
Confirm with the installers that the computer is connected to the display with only a
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single cable.
Remove infrared sources, such as incandescent or arc lights, desk lamps, and
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infrared audio devices, or move the display to another location in the room.
Remove any USB extenders to help isolate the USB cable.
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Update the firmware.
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Troubleshooting steps
Make sure any connected computers have detected the display's USB connection.
l
On Windows computers, open Device Manager and make sure there is no red X or
l
yellow explanation mark (!) over the display's icon.
On Mac computers, open System Information and make sure there are no error
l
messages in the display's row.
Reinstall or update SMART Product Drivers and SMART Ink on any connected
l
computers.
Make sure SMART Product Drivers is version 12.14 or later.
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Reinstall or update SMART Product Drivers and SMART Ink on any connected
l
computers.
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