Smart Technologies SMART Board MX Pro Series Installation And Maintenance Manual

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Installation and maintenance guide

SMART Board MX (V4) series

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SMART Board

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series interactive displays

SMART Board MX series

(See page 18 for specific models.)

IDX55-3

IDX65-3

IDX75-3

IDX86-3

SMART Board MX Pro (V4) series

SMART Board MX Pro (V3) series

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Summary of Contents for Smart Technologies SMART Board MX Pro Series

Page 1 SMART Board ® MX Pro series interactive displays Installation and maintenance guide SMART Board MX (V4) series SMART Board MX Pro (V4) series SMART Board MX (V3) series SMART Board MX Pro (V3) series SMART Board MX (V2-C) series SMART Board MX Pro (V2-C) series SMART ...
Page 2 Learn more This guide and other resources for SMART Board MX and MX Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions.
Page 3: Important Information
Important information Important There are critical software updates for the display that you need to install to ensure the display is fully functional and provides the best experience. Connect the display to a wired or wireless network with Internet access to automatically download and apply these updates as well as future updates. Warning ...
Page 4 Important information Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury. ® Use only VESA -compliant mounts if using a mount other than the one supplied with the display.. ...
Page 5 Important information You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA.
Page 6 Important information Model Power requirements SBID-MX286-V3N, SBID-MX286-V3, 100V to 240V AC, 50 Hz to 60 Hz, 150 W SBID-MX286-V3N-PW, SBID-MX286-V3-PW, SBID-MX086-V3N, SBID-MX086-V3, SBID-MX086-V3N-PW, SBID-MX086-V3-PW The following are the normal operating power requirements for SMART Board MX (V2-C) and MX Pro (V2-C) Pro series models, including speakers: Model Power requirements SBID-MX255-V2-C, SBID-MX255-V2-CPW...
Page 7 Important information Model Power requirements SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 106 W max SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 244 W max SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 256 W max ...
Page 8: Table Of Contents
Contents Important information Chapter 1 Welcome About this guide About the display’s features and components Identifying your specific model Accessories More information Chapter 2 Installing the display Referring to the deployment checklists Moving the display to the installation site Installing the display on a wall Installing the display on a stand Installing the iQ appliance and Intel Compute Card Connecting to a network...
Page 9 Contents The pens and erasers aren’t working as expected NFC sign in isn’t working as expected iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected The Intel Compute Card isn’t working as expected RS-232 isn’t working as expected Minimum required SMART Product Drivers versions...
Page 10 Contents Asynchronous messages Appendix E Managing SMART Board MX series models using RS-232 Configuring the serial interface settings Communication structure Power states Commands Appendix F Enrolling the display in SMART Remote Management Certification and compliance smarttech.com/kb/171555...
Page 11: Chapter 1 Welcome
Chapter 1 Welcome About this guide About the display’s features and components Touch Writing, drawing, and erasing Display Audio NFC sign in Microphone array Network connectivity Room computers and guest laptops Accessory slot Front control panel Front connector panel Ambient light sensor Power status light Remote control and IR sensor Identifying your specific model...
Page 12 Chapter 1 Welcome How to maintain the display for years of use How to troubleshoot issues with the display In addition, this guide includes information about the display’s settings and remote management support. This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page ...
Page 13: About The Display's Features And Components
Chapter 1 Welcome About the display’s features and components The display includes an extensive set of features and components: Touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.
Page 14: Display
Chapter 1 Welcome The display’s iQ software provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires, cables, or manual software and firmware updates. From the iQ Home screen, you can open the iQ apps, switch inputs, and adjust settings. Display The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.
Page 15: Nfc Sign In
Chapter 1 Welcome NFC sign in SMART Board MX (V4) and MX Pro (V4) series models allow you to sign in to your SMART Account using near field communication (NFC): just hold your SMART ID card to the card reader area on the display’s frame and enter a PIN.
Page 16: Accessory Slot
Chapter 1 Welcome Accessory slot The iQ appliance is inserted in the accessory slot on the back of the following models: SBID-MX365 SBID-MX375 SBID-MX386 SBID-MX265 SBID-MX275 SBID-MX286 Note ® With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card ®...
Page 17: Front Control Panel
Chapter 1 Welcome Front control panel The front control panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. For more information about the front control panel, see the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554).
Page 18: Identifying Your Specific Model
Chapter 1 Welcome Identifying your specific model There are several models of SMART Board MX and MX Pro series interactive displays: SBID-MX255-V4 SBID-MX255-V3N SBID-MX255-V2-C SBID-MX255-V2 SBID-MX365 SBID-MX265-V4 SBID-MX255-V3 SBID-MX265-V2-C SBID-MX265-V2 SBID-MX375 SBID-MX275-V4 SBID-MX265-V3N SBID-MX275-V2-C SBID-MX275-V2 SBID-MX386 SBID-MX286-V4 SBID-MX265-V3 SBID-MX286-V2-C SBID-MX286-V2 SBID-MX265 SBID-MX255-V4-PW SBID-MX275-V3N...
Page 19: Accessories
Chapter 1 Welcome Accessories Accessories for the display include: SMART OPS PC module Stands USB extenders Note For more information about these and other accessories, see smarttech.com/accessories. SMART OPS PC module SMART Open Pluggable Specification (OPS) PC modules provide a hassle- ™...
Page 20: More Information
Chapter 1 Welcome USB extenders As noted in the display’s specifications, there is a maximum length for USB cable connections between the display and computer. Use the USB-XT extender if you need a longer USB connection. See the USB-XT extender specifications (smarttech.com/kb/119318).
Page 21: Chapter 2 Installing The Display
Chapter 2 Installing the display Referring to the deployment checklists Moving the display to the installation site Using transportation aides Accommodating doorways, hallways, and elevators Dealing with cracked, chipped, or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall...
Page 22: Referring To The Deployment Checklists
Chapter 2 Installing the display Referring to the deployment checklists Education models only If you are installing the display as part of an overall SMART education solution, refer to the Pre- installation checklist for SMART education software and hardware (smarttech.com/kb/171723) and the Installation checklist for SMART education software and hardware (smarttech.com/kb/171724).
Page 23: Accommodating Doorways, Hallways, And Elevators
Chapter 2 Installing the display Accommodating doorways, hallways, and elevators In some situations, you might need to remove the display from its packaging to move it through narrow doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom corners of the display.
Page 24: Installing The Display On A Wall
Chapter 2 Installing the display Caution Move the display only in the original packaging or replacement packaging purchased from your authorized SMART reseller. Moving the display without correct packaging can lead to product damage and voids the warranty. Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space.
Page 25 Chapter 2 Installing the display Factor Considerations Power and other The location is close to: connections A power outlet A network outlet (if you plan to use a wired network connection) A room computer (if you plan to connect a room computer) ...
Page 26: Choosing A Height
Chapter 2 Installing the display Factor Considerations The location is not near bright light sources, such as windows or strong Lighting overhead lighting. Risks of light interference include: Reduced visibility: Light sources can cause glare on the display’s screen, reducing its visibility.
Page 27: Assessing The Wall
Chapter 2 Installing the display SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor. Note If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle.
Page 28: Mounting The Display
Chapter 2 Installing the display Models Attached wall bracket Illustrated installation instructions smarttech.com/kb/171547 smarttech.com/kb/171274 Contact your authorized SMART reseller (smarttech.com/where) for information about SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories.
Page 29 Chapter 2 Installing the display Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation. Use the provided wall mount (if included). Optionally, use a VESA-approved mounting plate that is rated for the display’s weight and size.
Page 30: Installing The Display On A Stand
Chapter 2 Installing the display where x is the combined thickness of the wall mount and washer Fasten force: 97.36–177.01 in-lb. (11–20 N·m) Caution Do not over-tighten the bolts. Installing the display on a stand If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand.
Page 31: Installing The Iq Appliance And Intel Compute Card
Chapter 2 Installing the display Installing the iQ appliance and Intel Compute Card For more information about installing the iQ appliance in SMART Board MX series displays, see the SMART Board MX series interactive display installation instructions (smarttech.com/kb/171274). Caution Install the AM50 iQ appliance and Intel Compute Card before you turn on the display for the first time. Important ...
Page 32 Chapter 2 Installing the display smarttech.com/kb/171555...
Page 33 Chapter 2 Installing the display Tip If you’re using one of the display’s RJ45 jacks to connect to a network, you can connect a computer to the other RJ45 jack to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room.
Page 34: Am50 Iq Appliance
Chapter 2 Installing the display AM50 iQ appliance There are three ways to connect the AM50 appliance included with the SBID-MX365, SBID-MX375, and SBID-MX386 models to a network: Connect using Wi-Fi Connect an Ethernet cable from a network outlet directly to the AM50 appliance’s RJ45 jack ...
Page 35: Connecting Power And Turning On The Display For The First Time
Chapter 2 Installing the display Connecting power and turning on the display for the first time The final step in installing and configuring the display is to connect power and turn it on. When you first turn on the display, a setup wizard appears. Follow the steps in the wizard to complete the setup. To connect the display to power ...
Page 36 Chapter 2 Installing the display 1. Flick the switch beside the AC power inlet to the ON (I) position. 55" models 65" models 75" and 86" models 55" models 65" models 75" and 86" models 65" models 75" models 86"...
Page 37: About Energy Saving Modes
Chapter 2 Installing the display 6. Set the date, and then tap Next. 7. Set the time, and then tap Next. 8. Name the display, and then tap Next. 9. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. Important ...
Page 38: Chapter 3 Connecting Computers And Other Devices
Chapter 3 Connecting computers and other devices Installing SMART software Connecting room computers and guest laptops Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Troubleshooting connected computers Connecting a SMART OPS PC module Connecting other devices Connecting USB drives, peripherals, and other devices Connecting an external display Connecting an external audio system...
Page 39: Installing Smart Software
Chapter 3 Connecting computers and other devices Installing SMART software The display comes with the following software, which you can install on connected computers: Software Description Notes SMART Notebook Free software designed for use with a See SMART Notebook. SMART Board interactive display. SMART Notebook software comes with many features that you can use to create, edit, and deliver engaging lessons for your students.
Page 40: Connecting Room Computers And Guest Laptops
Chapter 3 Connecting computers and other devices Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART software. You can download SMART software from smarttech.com/downloads and install it following the instructions in Installing and maintaining SMART Notebook, Installing SMART TeamWorks, or Installing and maintaining SMART ...
Page 41 Chapter 3 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171555...
Page 42 Chapter 3 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171555...
Page 43 Chapter 3 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171555...
Page 44 Chapter 3 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171555...
Page 45 Chapter 3 Connecting computers and other devices Side and bottom connector panels Front connector panel Notes Install SMART software on any computers you connect to the display (see Installing SMART software on page 39). smarttech.com/kb/171555...
Page 46: Viewing A Connected Computer's Input
Chapter 3 Connecting computers and other devices You can charge devices using the display’s USB Type-C receptacles: Models USB Type-C receptacle location Maximum charging capacity Front connector panel 15 W Side connector panel (when a module is not 65 W installed in the accessory slot) Side connector panel (when a module is 30 W...
Page 47: Setting A Connected Computer's Resolution And Refresh Rate
Chapter 3 Connecting computers and other devices 1. Connect the computer to the display. 2. Press the Input on the front control panel. The Input selection menu appears. Note Inputs with connected devices are blue, and inputs without a connection are black. ...
Page 48: Connecting A Smart Ops Pc Module
Chapter 3 Connecting computers and other devices This table presents the recommend resolutions and refresh rates for the display’s VGA input: Resolution Input aspect ratio Mode Refresh rate 1920 × 1080 16:9 [N/A] 60.000 Hz 1600 × 1200 [N/A] 60.000 Hz 1360 ×...
Page 49: Connecting Other Devices
Chapter 3 Connecting computers and other devices Connecting other devices In addition to computers, you can connect a variety of other devices to the display: USB drives, peripherals, and other devices External displays External audio systems Room control systems Connecting USB drives, peripherals, and other devices The display includes the following USB receptacles.
Page 50 Chapter 3 Connecting computers and other devices This table shows the supported USB speeds for each input: Input USB 2.0 Type-A USB 3.0 Type-A USB Type-C Hi-Speed SuperSpeed SuperSpeed USB-C 1 Hi-Speed Hi-Speed Hi-Speed USB-C 2 Hi-Speed Hi-Speed Hi-Speed smarttech.com/kb/171555...
Page 51: Connecting An External Display
Chapter 3 Connecting computers and other devices Input USB 2.0 Type-A USB 3.0 Type-A USB Type-C HDMI 1 Hi-Speed SuperSpeed SuperSpeed HDMI 2 Hi-Speed SuperSpeed SuperSpeed HDMI 3 Hi-Speed SuperSpeed SuperSpeed Hi-Speed SuperSpeed SuperSpeed Accessory slot Hi-Speed SuperSpeed SuperSpeed Connecting an external display You can connect an external display to models that have an HDMI 2.0 out connector on the connector panel.
Page 52: Connecting An External Audio System
Chapter 3 Connecting computers and other devices Important If the connected external display doesn’t support HDCP, the image on the external display is limited to 480p resolution. For full resolution output, connect a display that supports HDCP. Connecting an external audio system The display includes two speakers, which are designed to provide sound at the front of a room.
Page 53: Connecting Room Control Systems
Chapter 3 Connecting computers and other devices In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital audio transmission medium. You need an audio system that has an S/PDIF input to decode this connection to analog. Most external sound bars include a S/PDIF connector.
Page 54: Connector Diagrams
Chapter 3 Connecting computers and other devices Note Displays are not compatible with centralized remote control systems, such as a universal remote control. Connector diagrams Side and bottom connector panels This diagram and table present the connectors on SMART Board MX (V4) series models’ side and bottom connector panels: Side Bottom...
Page 55: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes HDMI 2.0 in HDMI 1 input See page 40 and HDMI cables (video and audio) and connectors. USB 3.0 Type-B HDMI 1 input (touch) See page 40 and USB cables and connectors.
Page 56: Smart Board Mx Pro (V4) Series
Chapter 3 Connecting computers and other devices Side and bottom connector panels This diagram and table present the connectors on SMART Board MX Pro (V4) series models’ side and bottom connector panels: Side Bottom Connector Connects to Notes Micro SD [N/A] [N/A] See page ...
Page 57: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes S/PDIF out Digital audio output See page 52 and Digital audio cables and connectors. HDMI 2.0 out External display See Connecting an external display on page 51 and HDMI cables and connectors.
Page 58: Smart Board Mx (V3) And Mx Pro (V4) Series
Chapter 3 Connecting computers and other devices Connector Connects to Notes USB 2.0 Type-A Supported USB drives, See page 49 and USB cables and peripherals, and other connectors. devices USB 2.0 Type-A Supported USB drives, See page 49 and USB cables and peripherals, and other connectors.
Page 59: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes USB 3.0 Type-B HDMI 1 input (touch) See page 40 and USB cables and connectors. HDMI 2.0 in HDMI 2 input See page 40 and HDMI cables (video and audio) and connectors.
Page 60: Smart Board Mx (V2-C And V2) And Mx Pro (V2-C And V2) Series
Chapter 3 Connecting computers and other devices Connector Connects to Notes HDMI 2.0 in HDMI 3 input See page 40 and Analog audio (video and audio) cables and connectors. USB 3.0 Type-B See page 40 and USB cables and HDMI 3 input (touch) connectors.
Page 61: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes USB 3.0 Type-A Supported USB drives, See page 49 and USB cables and peripherals, and other connectors. devices USB 3.0 Type-B HDMI 1 input (touch) See page 40 and USB cables and connectors.
Page 62: Smart Board Mx Series
Chapter 3 Connecting computers and other devices Connector Connects to Notes USB 2.0 Type-A Supported USB drives, See page 49 and USB cables and peripherals, and other connectors. devices USB 2.0 Type-A Supported USB drives Connect a USB drive to update the display’s firmware.
Page 63 Chapter 3 Connecting computers and other devices Connector Connects to Notes HDMI 1.4 out External monitor This connector is HDCP-encrypted (HDCP-compliant) HDMI. Note HDMI out is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions. USB 2.0 Type-A Supported USB drives, Connect a USB ...
Page 64: Front Connector Panel
Chapter 3 Connecting computers and other devices Front connector panel This diagram and table present the connectors on SMART Board MX series models’ front connector panels: Connector Connects to Notes USB 2.0 Type-A Supported USB drives, See page 49 and USB cables and peripherals, and other connectors.
Page 65: Chapter 4 Maintaining The Display
Chapter 4 Maintaining the display Turning off, turning on, and resetting the display Cleaning and maintaining hardware Checking the display installation Cleaning the screen Cleaning the touch sensors Maintaining ventilation Preventing condensation Replacing the pens Removing and transporting the display Configuring the network for SMART ...
Page 66 Chapter 4 Maintaining the display To turn the display off 1. Press the Power button on the front control panel or the remote control for five seconds. A slider appears on the screen. 2. Move the slider to the right. ...
Page 67: Cleaning And Maintaining Hardware
Chapter 4 Maintaining the display To reset the display Press and hold the Power button on the front control panel or the remote control for 10 seconds. The display resets. 1. Flick the switch to the OFF (O) position. ...
Page 68: Cleaning The Touch Sensors
Chapter 4 Maintaining the display To clean the screen 1. Turn off any connected computers. 2. Turn off the display (see Turning off, turning on, and resetting the display on page 65). 3. Wipe the screen with a lint-free, non-abrasive cloth. Note ...
Page 69: Preventing Condensation
Chapter 4 Maintaining the display Caution Avoid setting up or using the display in an area with excessive levels of dust, humidity, or smoke. Preventing condensation If the display has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the display sit for a few hours to allow it to acclimate to the new temperature.
Page 70: Configuring The Network For Smart Board Mx Series Models' Firmware Update
Chapter 4 Maintaining the display To remove the display 1. Turn off connected computers. 2. Turn off the display by pressing and holding the Power button on the front control panel for four seconds. 3. Flick the switch on the back of the display to the OFF (O) position. ...
Page 71: Updating Smart Board Mx Series Models' Firmware
Chapter 4 Maintaining the display To configure the network 1. Open the port required for automatic firmware updates: Protocol Port range 2. Add the following URLs to the network allowlist: http://api.lango-tech.cn http://lango-tech.cn/ http://otaa.lango-tech.cn http://otag.lango-tech.cn ...
Page 72: Updating Iq System Software
Chapter 4 Maintaining the display Updating iQ system software When the display is connected to the internet, it updates its system software automatically. When a system software update is available, the display downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update.
Page 73 Chapter 4 Maintaining the display Note You can use your finger or a pen to orient the display. To orient the display when connected to a computer 1. Tap in the notification area (Windows) or Mac menu bar (macOS), and select Orient. ...
Page 74: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting The display isn’t turning on The screen is blank or there’s a problem with the image on the screen There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens and erasers aren’t working as expected NFC sign in isn’t working as expected iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected...
Page 75: The Screen Is Blank Or There's A Problem With The Image On The Screen
Chapter 5 Troubleshooting The screen is blank or there’s a problem with the image on the screen Symptom Troubleshooting steps The screen is blank. Press the Home button on the display or the remote control to open the Home screen.
Page 76 Chapter 5 Troubleshooting Symptom Troubleshooting steps The image on the screen is distorted. There are lines, snow, or other visual Press the Home button on the display or the remote control. noise on the screen. If the Home screen appears correctly, the issue is with the video input. ...
Page 77 Chapter 5 Troubleshooting Symptom Troubleshooting steps There are bright spots on the screen. Press the Home button on the display or the remote control. If the Home screen appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
Page 78: There's No Sound Or There's A Problem With The Sound
Chapter 5 Troubleshooting There’s no sound or there’s a problem with the sound Symptom Troubleshooting steps There’s no sound. If you’re using an external audio system, make sure it is turned on. Make sure the cables connecting the display to the computer are securely fastened. There is sound, but the volume is low.
Page 79: Touch Isn't Working As Expected
Chapter 5 Troubleshooting Touch isn’t working as expected Symptom Troubleshooting steps The display doesn’t respond to Touch is not available immediately after waking or turning on the display. Wait a touch. few seconds, and then the display will respond to touch. ...
Page 80: The Pens And Erasers Aren't Working As Expected
Chapter 5 Troubleshooting The pens and erasers aren’t working as expected Symptom Troubleshooting steps The display doesn’t respond to touch Make sure the minimum required version of SMART Product Drivers (or later) is or writing with a pen. installed and running on connected computers (see page 82). ...
Page 81: Nfc Sign In Isn't Working As Expected
Chapter 5 Troubleshooting NFC sign in isn’t working as expected Symptom Troubleshooting steps You’re unable to sign in to your Make sure NFC is enabled in settings. SMART Account using your SMART See System settings on page 89 for iQ or System settings on page 100 for iQ Pro. ID card.
Page 82: The Smart Ops Pc Module Isn't Working As Expected
Chapter 5 Troubleshooting The SMART OPS PC module isn’t working as expected Symptom Troubleshooting steps See the SMART OPS PC modules user guide (smarttech.com/kb/171747). The SMART OPS PC module isn’t working as expected. The Intel Compute Card isn’t working as expected Symptom Troubleshooting steps ...
Page 83: Contacting Your Reseller For Additional Support
Chapter 5 Troubleshooting Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support. Your reseller might ask you for the display’s serial number. The serial number is on a label located on the left side of the display (pictured).
Page 84: Appendix A Adjusting Iq Settings
Appendix A Adjusting iQ settings Network settings Personalization Application settings System settings You can access settings using the icon on the Home screen. Notes Settings can apply to a user or to the entire system. User-level settings change depending on the user who is signed in.
Page 85: Personalization
Appendix A Adjusting iQ settings Option Values Function Notes User or system setting SMART iQ Ethernet Advanced options Static IP (Use Enables or disables DHCP to [N/A] System DHCP) assign an IP address to the display. Proxy (Use proxy) Enables or disables a proxy [N/A] System server for connecting to the...
Page 86: Application Settings
Appendix A Adjusting iQ settings Application settings Note If iQ is disabled, these settings are not available. Option Values Function Notes User or system setting Launcher Browser Enables or disables Browser [N/A] User in the Apps Library. Input Enables or disables Input in [N/A] the Apps Library.
Page 87 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Other Write or draw When enabled, you can write User with your finger with your finger. Default is off. Enable Whole- Enable or disable the ability to User class start a collaborative...
Page 88 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Auto-disconnect When enabled, the display System from Wifi for disconnects from the network SMART recommends Miracast when a device shares its enabling this setting for areas screen using Miracast. with high network saturation or busy networks.
Page 89: System Settings
Appendix A Adjusting iQ settings Option Values Function Notes User or system setting SMART iQ apps [Apps] Enables or disables User annotations on default iQ apps. Show apps When disabled, users cannot System drawer access the Apps library. System settings Option Values Function...
Page 90 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Power Turn screen off after Disabled Sets the number of minutes of System inactivity before the display 1 min The default is 60 minutes. goes in to an energy saving 5 mins mode.
Page 91 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Display Screen Adjustment Brightness 0–100 Sets the overall brightness of System the image. If Auto Brightness is enabled and the brightness slider is moved quickly left or right, the image on the screen flickers.
Page 92 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Go to the Input When enabled, show the System Lobby when there input previews when there is is no signal no signal. Audio Audio In Volume Range slider Sets the microphone’s gain.
Page 93 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Date [N/A] Sets the display’s date. Disable Automatic date & System time to set the date manually. Time [N/A] Sets the display’s time. Disable Automatic date & System time to set the time manually.
Page 94 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Logging Service Enable Logging Enables or disables saving This option allows the System Service logs to a USB drive temporary iQ system log files to survive a system restart, at the cost of some device storage space.
Page 95 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Clean up Clean Up Policy Disabled Sets how often the display [N/A] System cleans up. Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day...
Page 96 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Remote Enables or disables SMART [N/A] System Management Remote Management on the Enabled display. Radix Viso version [N/A] Shows the Radix Viso version. [N/A] System About Board Name [N/A] Select a name for your [N/A]...
Page 97 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Legal Information End User License [N/A] Shows the SMART end user [N/A] [N/A] Agreement license agreement. Open Source [N/A] Shows the open source [N/A] [N/A] Licenses licenses. SMART [N/A] Shows the SMART intellectual...
Page 98: Appendix B Adjusting Iq Pro Settings
Appendix B Adjusting iQ Pro settings Network settings Application settings System settings You can access settings using the icon on the Home screen. Notes Settings can apply to a user or to the entire system. User-level settings change depending on the user who is signed in.
Page 99 Appendix B Adjusting iQ Pro settings Option Values Function Notes Proxy (Use proxy) Enables or disables a proxy server for [N/A] connecting to the network. Proxy Enables or disables automatic [N/A] (Auto-configure) configuration of the proxy server for connecting to the network. MAC Address [N/A] Shows the MAC address of the display’s...
Page 100 Appendix B Adjusting iQ Pro settings Option Values Function Notes Notifications Do not disturb When enabled, the display doesn’t show [N/A] notifications for apps. [Apps] When enabled, the display shows [N/A] notifications for apps. Annotation Annotation Enable annotation Enables or disables annotations on the [N/A] layers Home screen, video input, and most...
Page 101 Appendix B Adjusting iQ Pro settings Option Values Function Notes Automatically [N/A] Select to update whenever a new [N/A] update the version of the touch controller touch controller firmware is released. Power Turn screen off after Disabled Sets the number of minutes of The default is 60 minutes.
Page 102 Appendix B Adjusting iQ Pro settings Option Values Function Notes Display Screen Adjustment Brightness 0–100 Sets the overall brightness of the If Auto Brightness is enabled and the image. brightness slider is moved quickly left or right, the image on the screen flickers.
Page 103 Appendix B Adjusting iQ Pro settings Option Values Function Notes Noise suppression Enables or disables the noise MX-V4 Pro suppression filter for the display’s Enable the noise suppression filter to built-in microphone. The default is reduce background noise when using the display’s built-in microphone.
Page 104 Appendix B Adjusting iQ Pro settings Option Values Function Notes Diagnostics Factory Reset [N/A] Resets all options to their default Only administrators should reset the values. display. Save Log File to a [N/A] Copy diagnostic logs to a USB drive. The logs will be saved as a ZIP file on USB key the USB drive.
Page 105 Appendix B Adjusting iQ Pro settings Option Values Function Notes View root CA [N/A] View installed root CA security [N/A] certificates certificates. Automatic inactivity Disabled Automatically logs a user off after a [N/A] log out time of inactivity. 1 hour 8 hours 12 hours Enable automatic...
Page 106 Appendix B Adjusting iQ Pro settings Option Values Function Notes Remote Enables or disables SMART Remote [N/A] Management Management on the display. Enabled Radix Viso version [N/A] Shows the Radix Viso version. [N/A] About Board Name [N/A] Select a name for your display. [N/A] Help [N/A]...
Page 107: Appendix C Adjusting Display Settings
Appendix C Adjusting display settings Network Screen lock Advanced Update Recovery About Exiting the display’s settings You can access SMART Board MX series models’ settings using the Menu button on the front control panel. Network Option Values Function Notes Ethernet Ethernet Enable Enables or disables connecting to a...
Page 108: Screen Lock
Appendix C Adjusting display settings Option Values Function Notes Set up Wi-Fi hotspot [N/A] Sets the network name, security, Use the on-screen keyboard or password and access point connect a USB keyboard to the USB frequency. Type-A receptacle on the front connector panel to enter information.
Page 109: Advanced
Appendix C Adjusting display settings Advanced Option Values Function Notes Display Wallpaper [N/A] Sets the background image on the Only .png, .jpg, and .bmp files are display. supported Save the wallpaper file to a USB drive and insert the drive in the USB Type-A receptacle on the front control panel.
Page 110: Update
Appendix C Adjusting display settings Option Values Function Notes Power saving mode Enable Enables or disables power saving Enabled by default. mode. Disable When enabled, power saving mode activates after 90 minutes of inactivity. Enabling Power saving mode makes RS-232 control of the display unavailable until the display is turned on using the power button on the front control panel.
Page 111: Recovery
Appendix C Adjusting display settings Recovery Option Values Function Notes Restore user settings [N/A] Resets any options the user might [N/A] have changed. [N/A] Resets all options to their default Only administrators should reset the Restore factory settings values. display. About Option Values...
Page 112: Exiting The Display's Settings
Appendix C Adjusting display settings Exiting the display’s settings Tap Exit. Press the Menu button on the front control panel. smarttech.com/kb/171555...
Page 113: Appendix D Managing Smart Board Mx (V2), Mx Pro (V2), And Later Series Models Using
Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Model number commands Serial number commands...
Page 114 Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Important Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. Tip ...
Page 115: Configuring The Serial Interface Settings
Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Configuring the serial interface settings Configure the computer or control system’s serial interface before sending commands to the display. 1. Turn on the display. ...
Page 116: Commands And Responses
Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Commands and responses To access display information or to adjust display settings using the room control system, send a command after the command prompt (>), send a carriage return character or press ENTER, and then wait for the response from the display.
Page 117 Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 To retrieve a setting’s current value Use a get command. This example shows how to get the volume: >get volume volume=55 > To assign a value to a setting ...
Page 118: Power State Commands
Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Power state commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: ...
Page 119 Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Power state Description STANDBY The screen is off, and the display is in a low power state. The display enters READY or ON state when one of the following occurs: ...
Page 120: Input Commands
Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Input commands Get command Set command Response get input set input[Value] input=[Value] Where [Value] is one of the following: Where [Value] is one of the following: ...
Page 121: Screen Shade Commands
Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Screen shade commands Get command Set command Response get screenshade set screenshade[Value] screenshade=[Value] Where [Value] is one of the following: Where [Value] is one of the following: ...
Page 122: Model Number Commands
Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Model number commands Get command Response get modelnum modelnum=[Value] Where [Value] is one of the following: sbid-mx055-v4 sbid-mx065-v4 sbid-mx075-v4 sbid-mx086-v4 ...
Page 123 Appendix D Managing SMART Board MX (V2), MX Pro (V2), and later series models using RS-232 Change Asyncronous message Display power state #powerstate=[Value] Where [Value] is one of the following: ready standby powersave updateon updateready Input selection #input=[Value]...
Page 124: Appendix E Managing Smart Board Mx Series Models Using
Appendix E Managing SMART Board MX series models using RS-232 Configuring the serial interface settings Communication structure Power states Commands You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast, and power state.
Page 125: Configuring The Serial Interface Settings
Appendix E Managing SMART Board MX series models using RS-232 Configuring the serial interface settings Configure the control system or computer’s serial interface before sending commands to the display. To configure the serial interface settings 1. Turn on the display. ...
Page 126 Appendix E Managing SMART Board MX series models using RS-232 Notes The display won’t respond to RS-232 commands when it is in a low power state (soft off). Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page ...
Page 127 Appendix E Managing SMART Board MX series models using RS-232 Notes Use ASCII formatted commands. Commands aren’t case-sensitive. When manually entering commands into a terminal emulation program, review each entry carefully before you press ENTER to send a carriage return (0x0d) to terminate the command. ...
Page 128: Power States
Appendix E Managing SMART Board MX series models using RS-232 Power states The display has the following power states: Power state Description The display is in normal operating mode. READY The screen is off, but the display is ready to turn on when: ...
Page 129: Commands
Appendix E Managing SMART Board MX series models using RS-232 Commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: = on ...
Page 130 Appendix E Managing SMART Board MX series models using RS-232 Get command Set command Response get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following: Where [Value] is a number between 5 and 100 +[Value] Note -[Value] ...
Page 131: Appendix F Enrolling The Display In Smart Remote Management
Appendix F Enrolling the display in SMART Remote Management Your SMART Board MX or MX Pro series interactive display has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll one of these displays, you can use SMART Remote Management to centrally control features and settings for the display, such as: ...
Page 132: Certification And Compliance
iii. the maximum antenna gain permitted for devices in Responsible Party – U.S. Contact Information the band 5725-5825 MHz shall comply with the e.i.r.p. SMART Technologies Inc. limits specified for point-to-point and non point-to- 2401 4th Ave., 3rd Floor point operation as appropriate.
Page 133 2. this device must accept any interference received, EU declaration of conformity including interference that may cause undesired operation. Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model IDX55-2, IDX55-3, Radiation exposure statement IDX55-4, IDX65-1, IDX65-2, IDX65-3, IDX65-4, IDX75-1,...
Page 134 Certification and compliance Japan VCCI Class A statement – applicable only to models certified for sale in Japan この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者...
Page 135 SMART Technologies smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171555...

Smart Technologies SMART Board MX Pro Series Installation And Maintenance Manual

Table of Contents

Chapter 1 Welcome

Chapter 2 Installing the Display

Chapter 3 Connecting Computers and Other Devices

Chapter 4 Maintaining the Display

Chapter 5 Troubleshooting

Appendix A Adjusting Iq Settings

Appendix B Adjusting Iq Pro Settings

Appendix C Adjusting Display Settings

Models Using Rs-232

Appendix D Managing SMART Board MX (V2), MX Pro (V2), and Later Series Models Using

Appendix E Managing SMART Board MX Series Models Using

Appendix F Enrolling the Display in SMART Remote Management

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