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Solution
Your sensor has a temporary issue. This issue often happens during the first day of a
sensor session, but it can happen anytime. It usually fixes itself within 3 hours.
Don't remove sensor. Use BG meter for treatment decisions.
Check your sensor. Tap Help in app for more information on troubleshooting.
If Brief Sensor Issue continues for more than 3 hours, contact Dexcom Technical
Support at dexcom.com or contact your local Dexcom distributor.
Brief Sensor Issue may lead to Sensor Failed alert.
Issue
Sensor Failed alert.
Sensor Failed
No Alerts
App
Remove Sensor Now
To remove sensor, peel
off patch from the edge.
Solution
This issue may happen anytime during a sensor session. If you get this alert, go to its
Help screen for more information.
You won't get sensor readings or alerts until you start a new sensor.
1. Remove sensor now
Tip: Peel off patch from edge.
2. Insert and pair new sensor
3. Review Choose Sensor Site by Age in Inserting Sensor
11 • Troubleshooting |
Dexcom G7 User Guide
Receiver
Start New Sensor
Dismiss
Sensor Failed
Replace your sensor now.
No sensor readings or alerts
until you replace sensor.
99
- Quick Links:
- Get Started
- Display Device Screens
- Dexcom Receiver
Hide quick links:
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Table of Contents
Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
Where can you place the sensor
You can place the Dexcom G7 sensor on:
- The back of the upper arm
- The abdomen (not for pregnant women)
- The upper buttocks (for ages 2-6 years only)
Ensure the site is at least 3 inches (8 cm) from any insulin pump infusion set or injection site, away from waistbands, scarring, tattoos, irritation, and bones, and in a spot unlikely to be bumped, pushed, or laid on while sleeping.
This answer is automatically generated