Call Waiting; Aa Configuration By Administrator; Change Aa Parameters - EnGenius DuraFon 4X Manual

Call Waiting

1. A handset, while talking on one phone line, can be informed of the arrival of a new incoming
phone call.
2. For example, suppose that Handset 15 is talking on Line 1. When a new call comes in on,
say, Line 4, and the caller enters extension number "15" when prompted by the AA, or if the
call is set to be routed to Handset 15 when AA is disabled.
3. The base station recognizes that Handset 15 is busy. Instead of announcing to Line 4 that
Handset 15 is busy, the base sends an alert to Handset 15.
4. Upon receiving the alert, the handset sounds an audible double beep alert and LCD displays
"New call on Line 4".
5. Handset 15 can:
a. Ignore the new call; continue talking to Line 1.
b. Press FLASH key to switch to Line 4.
c. Subsequent pressing of FLASH key will toggle between Line 1 and Line 4.
d. Press END key while talking to a line will terminate that particular call and automatically
switch back to talking to the remaining line.
Notes:
1. This built-in call waiting is separate from the Call Waiting feature available from the local
phone company. The phone company provided Call Waiting functions on the same phone
line, while the Call Waiting functions on two separate phone lines.
2. This feature only works for 2 lines, if a 3
not be routed to the handset.
3. It is recommended to order from the local phone company Hunt Group feature for all your
lines and not subscribe to the Call Waiting feature.

AA Configuration by Administrator

1. Administrator can change the following AA settings:
a. Record/playback new main greeting message.
b. Set number of rings before AA picks up a call.
c. Turn on/off the AA line-by-line.
d. Set Designated Handset ID for AA disabled line(s). Either the Designated Handset ID or
the Group ID can use that particular line for incoming and outgoing calls. Which means
this specific line(s) will be dedicated to a particular handset (Handset ID 10-99) or a
calling group (Group ID 01-09.)
e. Designate an operator, the handset which would answer un-routable calls or when the
caller chooses "Operator" when prompted.

Change AA Parameters:

a. From an administrator handset (Handset 10 or 11), press Menu (Right) soft key.
b. Press number "9", this will enter administration menu.
c. Press number "1", handset enters AA setting menu.
i. Press "1" and follow instruction to record new greeting message.
ii. Press "2" to playback the current greeting message.
iii. Press "3" to set number of rings before the AA picks up a call. Use Up/Down arrow
to choose between 2 and 9 rings.
rd
phone call comes for the same handset, the call will