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Advanced Replacement Policy
•
Silent Knight offers an option of advance replacement for fire product printed circuit
boards that fail during the first 6 months of the warranty period. These items must be
returned with transportation charges prepaid and must be accompanied by a return
authorization.
•
For advance replacement of a defective board contact your local Silent Knight Distributor
or call Silent Knight at 203-484-7161 to obtain a RMA (Return Authorization) number
and request advanced replacement,
•
A new or refurbished board will be shipped to the customer. The customer will initially be
billed for the replacement board but a credit will be issued after the repairable board is
received at Silent Knight. All returned products must comply with the guidelines
described under "General Terms and Conditions".
•
The defective board must be returned within 30 days of shipment of replacement board for
customer to receive credit. No credit will be issued if the returned board was damaged due
to misuse or abuse.
•
Repairs and returns should be sent to:
Silent Knight / Honeywell
Attn: Repair Department
12 Clintonville Road
Northford, CT 06472
USA
RMA Number:___________________
firealarmresources.com
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