Radio Registration; Sim Card; Pin Code - Bosch Conettix ITS-DX4020-G Installation And Operation Manual

GPRS/GSM IP Communicator
7.2.5

Radio Registration

Description:
Failed to register or reregister on the wireless network. This mode occurs if registration never
occurred and 8 min has elapsed. This condition can also occur if only one tower is within
range, and it is not functioning. The LEDs change state but the module continues to try re-
establishing communications (this can be a recoverable condition).
Solution:
1.
2.
3.
4.
7.2.6

SIM Card

Description:
SIM card problem.
Solution:
1.
2.
3.
4.
5.
7.2.7

PIN Code

Description:
Mismatched PIN code.
Solution:
–
–
–
Bosch Security Systems, Inc.
Check for RF signal strength by shorting the CONFIG MODE jumpers and reading the
GSM Signal Strength LEDs as described in the Signal strength indicators section of
Table 7.2, Page 43.
Bosch recommends connecting the module to the PC using USB in order to determine if
the module is GSM registered on the network, or if the module cannot obtain a GPRS
signal. For more information, refer to Section 4.2.4 USB Main Menu, page 26. If the signal
strength is unacceptable, refer to Section 7.2.18 Wireless Reception Issues, page 49.
Replace the SIM card with a known good test card. If the signal strength is acceptable,
confirm that the wireless service provider activated this account and the SIM card
correctly.
If the problem continues, replace the ITS-DX4020-G.
Check for the presence of a SIM in the holder.
Check for damage to the SIM card holder.
Remove and reseat SIM card in the holder, checking for worn contacts or looseness
between the holder and the SIM card.
Reboot the system.
If the problem continues after rebooting the system, replace the SIM card. A new SIM
card might require the ITS-DX4020-G to be reconfigured to the new card's parameters (if
using a different carrier or provider).
If the SIM card's PIN is unknown, review the information on the SIM card holder that the
card was delivered in for additional information.
If the SIM card's PIN is known, set the ITS-DX4020-G PIN (parameter #4) to match your
SIM PIN. Set parameter #4 using the main USB menu (refer to Section 4.2.4 USB Main
Menu, page 26.
If the problem continues after rebooting the system, replace the SIM card with a different
card. A new SIM card might require the ITS-DX4020-G to be reconfigured to the new
card's parameters (if using a different carrier or provider).
Installation and Operation Guide
Troubleshooting | en 45
F01U163066 | 01 | 2010.05