Table of Contents
Advertisement
Our promise to you
If you experience a fault with your new fire, we aim to provide a safe and high quality
repair service supported by our dedicated national network of highly skilled
operatives.
If your installer can't resolve the problem for you, we will do everything we can to get
an operative out to you as quickly as possible. Nothing in this warranty will affect your
statutory rights.
-What you need to do if you experience a problem with the operation of the fire:
You should always contact your installer first, because the cause of the fault may
-
not be related to the fire.
If your installer confirms that the fault is with the fire and they can't repair it, our
-
friendly customer service team is on hand to help.
Simply call our UK Helpline on 0844 879 35 88 or from the Republic of Ireland on
-
01 842 8222 for any general advice that you may need.
When calling the Helpline, it would be helpful if you could have the following
information to hand:-
1.
Fire serial number/barcode*
(Located on the appliance data label, also on this manual).
2.
Date of installation*
3.
Your installer name and address details*
4.
Fire make and model number*
5.
Annual Service record details*
6.
Proof of purchase (if you do not have the fire serial number)
*Note: details 1 – 5 should be recorded as part of the Benchmark Checklist /
Service record at the end of this guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
©
GDC Group Ltd. NOV 2017
Page 59
Advertisement
Table of Contents
