Lexmark MB3442adw User Manual page 209

Troubleshoot a problem
Action
Step 3
Check the printer connectivity.
a
Print the Network Setup Page. From the control panel, navigate
to:
Settings > Reports > Network > Network Setup Page.
b
Check the network status.
Is the printer connected to the network?
Step 4
a
Connect the printer to the network.
b
Scan the document.
Can you scan the document to a computer?
Step 5
a
Make sure that the printer and the computer are connected to
the same network.
b
Scan the document.
Can you scan the document to a computer?
Cannot scan to a network folder
Action
Step 1
a
Create a network folder shortcut.
b
Scan a document using the shortcut. For more information, see
"Scanning to a network folder using a shortcut" on page
Can you scan a document and save it to a network folder?
Step 2
Make sure that the network folder path and format are correct. For
example, //server_hostname/foldername/path, where
server_hostname is a fully qualified domain (FQDN) or IP
address.
Is the network folder path and format correct?
Step 3
Make sure that you have a write access permission to the network
folder.
Can you scan a document and save it to a network folder?
Yes
Go to step 5.
The problem is
solved.
The problem is
solved.
Yes
The problem is
solved.
69.
Go to step 3.
The problem is
solved.
209
No
Go to step 4.
Go to step 5.
Contact customer
support.
No
Go to step 2.
Go to step 4.
Go to step 4.