Lexmark MB3442adw User Manual page 164

Troubleshoot a problem
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 3
a
Check the status of the imaging unit.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b
From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Step 4
a
Replace the imaging unit.
b
Print the document.
Is the print mottled?
Paper curl
Action
Step 1
a
Adjust the guides in the tray to the correct position for the paper
loaded.
b
Print the document.
Is the paper curled?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Contact
support.
Go to step 4. Contact
support.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
164
customer
customer