Calling Product Support - Intermec CK3a1 User Manual

Chapter 4 — Troubleshooting and Maintaining the CK3

Calling Product Support

To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have the
following information ready:
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You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
To find your configuration number
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66
Configuration number
Operating system version
SmartSystems Platform Bundle (SSPB) version
If you are using security, know the type (Funk or Microsoft) and
the full set of parameters
Power management settings
If you are using Intermec Terminal Emulation (ITE), know the
version and protocol
If you are not using ITE, know the language your custom
application was written in and the tools you used to create it
Look at the CN field of the configuration label on the back of your
CK3.
CK3 Mobile Computer User's Manual