Maintenance And Getting Help; Getting Reachback Support - Thermo Scientific TruNarc User Manual

Maintenance and Getting Help

45 Getting Reachback Support

46 Cleaning the Nose Cone and Self Check Standard
46 Cleaning and Decontaminating the TruNarc Analyzer
46 Ordering Solution Kit (Type H) Test Sticks and Ethanol Vials
46 Locating the TruNarc Analyzer Serial Number
47 Purchasing Scan Credits
49 Transferring Scan Credits to One or More TruNarc Analyzers
50 Checking Whether Scan Credits Were Transferred
50 Returning the TruNarc Analyzer for Service
Getting Reachback Support
Reachback support is available for scan results that are suspicious, such as an
Inconclusive result, or that have been obtained from a new type of drug that
is not yet in the TruNarc analyzer library.
Follow the procedure below to send a Reachback file to Customer Support.
Thermo Fisher Scientific chemists begin analyzing the scan data as soon as
they receive the Reachback file. Within 24 hours, Customer Support will
email you a final written report. Note that any Reachbacks that are received
outside normal business hours in the U.S. East Coast are held and delivered
to the chemists the next business day.

To send a scan result to Reachback
Open the TruNarc Admin software.
1
Select the check box for the scans that you want to send.
2
Click the Export button. The Save File As window appears.
3
At the bottom of this window, click the down arrow for the Save as Type
4
field and select
Name the file and browse to a folder, then select
5
appears, asking you for information about the scan.
Fill out all fields in the scan information window, then select
6
Thermo Scientific
Reachback File (*.arb)
.
Save As
. A window
TruNarc User Guide
5
Send
.
45