Viewing The State Of Your Set; Business State; Private Info; Queue Supervision On Led - Alcatel-Lucent OmniTouch 8 Series Phone Manual

Chapter
3
Welcome guide used to access welcome guide message management
ACR manage.
Programmable keys
Headset
Forward
Pilot x fwd
Close/Open
3.2

Viewing the State of your Set

3.2.1

Business State

Role: This function lets you display the Business status of the set.
Procedure: Click the "Info" tab.
Results: The display then provides all information about the facility (immediate forwarding, do
not disturb, etc.) with the highest priority amongst those active on your set.
3.2.2

Private Info

Role: This function lets you display Business information of your private set.
Procedure: Press the "Private Info" softkey.
Results: The display then provides information about the facility with the highest priority
amongst those active on your "private" set.
3.3

Queue Supervision on LED

The state of the LED of the set provides information concerning the presence of queued calls
or the saturation of one of the queues serviced by your group.
This information is as follows:
LED orange flashing at least, one queue is saturated
LED orange steady at least, one call is queued
LED green flashing at least, one message (voice or text) and/or one callback request
LED off
3.4

Temporary Unavailability

Role: This function makes you unavailable temporarily from the group.
3-2
used to activate or deactivate their ISM skills in the context of the ACR ap-
plication
used to validate the headset function on the set
used to enable/disable general forwarding of any pilot
used to enable/disable general forwarding of a preselected pilot
used to manually close/open the group in which the agent is assigned
queued on your set,
no message and/or one callback request queued on your set, no call
queued and no queue is saturated