Overview; Using Function And Navigation Keys - Alcatel-Lucent OmniTouch 8 Series Phone Manual

1.1

Overview

This guide presents the Alcatel-Lucent OmniTouch Contact Center - Standard Edition features
for Alcatel-Lucent 8 series sets (4038/4068) and Alcatel-Lucent 9 series sets (4039).
All the functions described in this guide apply an agent:
- Logged on to the CC application
- Present in an active group
- With a CC phone set
The Alcatel-Lucent IP Touch 4038 Phone set and the Alcatel-Lucent 4039 Digital Phone set
support a graphical display black and white with four grey levels.
The Alcatel-Lucent IP Touch 4068 Phone set supports a graphical display with 4096 colors.
This guide describes the display screens for the Alcatel-Lucent IP Touch 4068 Phone set.
For the functions displayed on screen and not described in this guide, refer to the "Business"
guides.
1.2

Using Function and Navigation Keys

Agents use three types of phone keys to perform typical CC operations:
- Softkeys or dynamic keys: associated with dynamic labels that change according to the
current context.
- Programmable keys: accessible on the set screen via the "Perso" tab. These key
functions are pre-defined by the system management and can be selected by the softkeys.
These programmable keys are also accessible on additional key modules (10-key, 14-key
or 40-key module). They are used to increase the number of programmable keys usable
on the set.
- Navigation keys: navigation arrows (keys) are used to make selections in the functions
display.
Selections are made using the arrow keys to move up or down, left or right within the
functions display.
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