Table of Contents
Advertisement
Chapter
3
Press the "Queue info" softkey.
Results: When the "Queue info" procedure has been accepted, the following screen is
displayed:
The meaning of the information displayed is as follows:
WAI
MAX
AVE
FREE
BUSY
UNAV
To exit from the "Queue info" procedure, press the "Cancel" softkey or wait for the end of the
timer.
The set returns to the previous phase (Idle, WrapUp or Pause).
3.8
Agent Welcome Guide
3-10
number of calls queued in all the queues serviced by the group
longest queue time in one of the queues serviced by the group
average queue time during a given time period in the queue containing the
call that has been queued the longest
number of agents free in the group
number of agents busy in the group
number of agents unavailable for the group
Advertisement
Table of Contents
