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Chapter
1
1.3
Using Softkeys
Softkeys are associated with various dynamic (context-sensitive) labels that appear on the
screen. You first select a dynamic label using the navigation arrows and then press the
associated softkey to make the final selection. Each dynamic label is associated with a
particular CC function.
Label
Unavailable
WrapUp
Supervisor
Queue info
LogOff
LogOn
Private Info
1-2
Figure 1.1: General view
Softkey Dynamic Labels
unavailable for group (agent is still available to receive internal or ex-
ternal personal calls)
perform off-line tasks (agent is not available for new calls)
contact the supervisor
check queue status
log out of system - leave group
log on to the system - join group
display Business information of private set
Use this function to:
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