Related Manuals for Alcatel-Lucent OmniGenesys
Summary of Contents for Alcatel-Lucent OmniGenesys
- Page 1 Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service “Software and hardware are only valuable because they work as a system”* Harvard Business School, information Rules *Carl Shapiro,...
- Page 2 Capitalize on the excellence of Genesys, the world’s leading large call center software company Genesys is the world’s leading provider of contact center software solutions with thousand of customers in 80 countries. Faced with the constant pressure to generate revenue, manage rising traffic volume, and meet ever-increasing customer service expectations, contact centers...
- Page 3 Drive your competitive transformation with Alcatel-Lucent, the world’s most highly-awarded communication platform company Alcatel-Lucent helps companies lead their global competitive transformation: Business Transformation: build lasting and profitable relationships with your customers by delivering personalized customer service Services Transformation: empower your employees to increase their productivity and your business’...
- Page 4 Genesys: superior level of customer service The Genesys Suite: a consistent user experience Key solution benefits Faster issue resolution and improved service: efficiently routes caller requests to the most qualified resource throughout the enterprise. Integrated multiple communication channels: routes interactions across voice, e-mail, chat, web and work-items.
- Page 5 This integrated solution combines two global market leaders in a convenient one-stop bundle to boost your competitivity and profitability. Alcatel-Lucent OmniGenesys Contact Center is based on the Alcatel-Lucent OmniPCX platform, which provides a powerful application environment for advanced enterprise communications. The platform is continually...
- Page 6 Predictable deployments avoid the hassle of cross-compatibility issues Collaboration CCteamer, presence based routing the Alcatel-Lucent OmniGenesys Contact Center in the past 2 years a one stop vendor combination that Alcatel-Lucent OmniGenesys Contact Center This breakthrough contact center solution is the intelligent...
- Page 7 “I have one stop vendor solution. I benefit from converged technical support” “The RSI: Routing Service Intelligence provides a superior level of integration between Genesys software and the Alcatel-Lucent OmniPCX Enterprise” RSI CTI link SIP connectivity: e.g., SIP GVP with Alcatel-Lucent...
- Page 8 Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. © 2007 Alcatel-Lucent. All rights reserved. Photos: Getty images. Printed in EEC on chlorine-free paper.