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16.2 FREQUENTLY ASKED QUESTIONS
◆ Internet Explorer cannot load and install plug-ins.
1.
Possible cause: IE security level is set too high.
Solution: Set IE security level to the minimum level.
◆ After updating, I cannot access the IP Camera through Internet Explorer.
1.
Solution: Clear the IE cache as follows: open IE Tools, select Internet Options, select the 2nd option under
"Delete Files" (Temporary Internet Files), click "Delete all offline content" and click OK. Access the camera once
again.
◆ Why am I unable to access the IP Camera through IE?
1.
Possible cause 1: network fault.
Solution: connect the PC to the Internet and check whether network access is normal. Check that there are no
problems with cable connection or network problems so that the two devices can ping each other.
2.
Possible cause 2: the IP address is occupied by other devices.
Solution: Disconnect the IP camera from the network, connect the IP camera directly to the PC and set the device
IP address.
3.
Possible cause 3: the IP address belongs to a different mask.
Solution: check the settings of the IP address, the subnet mask address, and the gateway.
4.
Possible cause 4: the physical address of the network conflicts with that of the IP camera.
Solution: change the physical address of the IP camera.
5.
Possible cause 5: the web port has changed.
Solution: contact the network operator to obtain the port information.
◆ The PC client cannot connect to the front-end video
1.
Solution: check that the IP camera video can be normally viewed in IE, that the device can be accessed by the
PC client software and that the device parameters on the client PC are set correctly.
◆ The mobile client cannot connect to the front-end video
1.
Possible cause 1: mobile stream is not enabled.
Solution: enable mobile stream.
2.
Possible cause 2: the mobile port number was not entered correctly.
Solution: the mobile client software port number is 9988 and that of the third-party client is 8800.
3.
Possible cause 3: the video streams connections exceed the maximum limit.
Solution: reduce the video stream connections on the device.
DS1099-014A
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