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5. Trouble Shooting
1. Only black-and-white display:
Check whether the color saturation and check field are properly setup or not.
2. Power on but no pictures:
Check whether the cables of HDMI, and 3G-SDI are correctly connected or not. Please use the standard
power adapter coming with the product package. Improper power input may cause damage.
3. Wrong or abnormal colors:
Check whether the cables are correctly and properly connected or not. Broken or loose pins of the cables
may cause a bad connection.
4. When on the picture shows size error:
Press [MENU] → [Function] → [Overscan] to zoom in picture automatically.
5. Other problems:
Please try to press Menu button and choose [MENU] → [System] → [Reset] → [ON].
6. Image Ghosting:
If the same image or text continues to be displayed on the screen for an extended period of time, part of
that image or text may burn into the screen and leave a ghost image, which is not a quality issue but a
characteristic of some screens. It is simply a matter of turning the monitor off for a half hour to recover.
Therefore no warranty/return/replacement will be made in this case.
7. Some options can not be select in the Menu:
Some options are only available in certain modes, for example the Center Marker function can only be
used in full screen.
8. Not working properly:
If there is a problem that cannot be solved, please contact the relevant sales for after-sales service and
leave the serial number to make it easier to locate the components so that the problem can be dealt with
more quickly. The serial number is located on the back of monitor under the barcode.
Note: Due to constant effort to improve products and product features, specifications may change without
priority notice.
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