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Step
Terminal Display
4
Total Amount
5
.00
AUD
PIN or Enter
Signature
5
Please Wait
6
Remove Card
7
Approved
<Declined Reason>
Press ENTER Key
34
Action
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry
is complete the cardholder can press the
touch screen or the
key�
Note: If the customer does not wish to enter
a PIN it can be bypassed for certain card types
by leaving the PIN blank and pressing the
touch screen or the
key�
The terminal will connect to the Bank and
begin processing the purchase�
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
The terminal will display the transaction result
and send the response back to the POS�
6.8 MOTO.
Transactions initiated by mail or telephone are known as MOTO (Mail Order or
Telephone Order) transactions� MOTO transactions can on be processed on Credit
and Charge cards and will only be available if your Point of Sale device supports
this functionality and subject to Westpac approval� For more information on how to
register as a MOTO merchant, contact the Merchant Helpdesk�
Note:
•
Until you are registered as a MOTO or eCommerce merchant, you must not
process MOTO transactions�
•
An authorisation of a MOTO transaction only establishes that the funds are
available in the cardholder's account and that the card has not been reported lost
or stolen� It does not guarantee that the person whose name appears
on the card is making the purchase or that the purchase will not be subject to
a chargeback�
•
You will be liable for all chargebacks on MOTO transactions�
•
You must retain all merchant receipts for at least 18 months from the
transaction date�
Step
Terminal Display
1
MOTO
1. Telephone Order
2. Mail Order
2
Enter Card
Number
Action
Once the MOTO transaction has been initiated
from the POS, the terminal will immediately
change to the MOTO screen�
Select the "Telephone Order" or "Mail Order"
or option on the touch screen�
Key in the cardholder's card number�
If a correction is required press the
Once the value is correct press the touch
screen or the
key�
key�
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