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10.2 Hardware Faults.
Hardware Faults
Action
Terminal does
Ensure that the battery charge state is not below the critically
not start
low level� The terminal will not work if there is insufficient
charge remaining in the battery�
Connect terminal to a power source for at least 15 minutes
if terminal is below operational battery charge state�
Ensure that you press the
10 seconds, until the terminal back-light turns on�
No response
Ensure that the power cable is securely connected to the base
from the
and the terminal is charging�
terminal
Power off the terminal for 10 seconds� Power on the terminal�
Retry the transaction�
Call Merchant Helpdesk if the problem persists�
Terminal not
Re-insert/swipe the card as per instructions in Section 3�
reading cards
If there is still no response from the card reader power off the
terminal for 10 seconds�
Power on the terminal� Attempt transaction again�
Call Merchant Helpdesk if the problem persists�
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key for approximately
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