Client Problems; Checking The Client Status - Toshiba e-Studio2000AC Software Troubleshooting Manual

Client Problems

0.
This section describes how to identify and correct the problems caused by the clients* connected to the equipment.
* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.
 Checking the client status
The printing problems are caused by the printer driver settings, network settings, errors in the network connections,
and so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problems, or see
the following sections:
 P.26 "Printer Driver Problems"
 P.28 "Network Connection Problems"
 P.44 "Printing Problems (Network Related)"
Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fail, the
problem may be caused by the client.
Problem Description
The jobs sent from a client cannot be printed.
Corrective Action
The checklist below will help you identify the cause of the error and direct you to information resolving the problem. If
the problem persists after you have followed all of the steps, contact your service representative.
No.
1 Does the equipment work properly? Are
copy jobs output properly?
2 See the Device page of TopAccess. Are the
options specified for the job supported by
the hardware configuration?
3 Can you print the jobs from other clients?
4 Have you ever printed successfully from
this client?
5 Did you set up the printer driver other
than by an SMB connection?
6 (For Mac OS only)
Is the equipment displayed in Printers &
Scanners?
7 The problem is most likely to be related to a client-side error. Refer to the Printing Guide to fix the problem.
Check... Yes No
Check the device status displayed in the
Next
Device page of TopAccess.

Step
 P.58 "Hardware Status Icons on

TopAccess [Device] Tab"
If not, delete the job, install the required
Next
components, and try again. Contact your

Step
service representative for further

information.
See the following section to fix the
Next
problem.

Step
 P.28 "Cannot print with the equipment

(network connection problems)"
See the following section to fix the
Next
problem.

Step
 P.26 "Cannot print (port setting

problems)"
Next See the following section to fix the

Step problem.

 P.28 "Cannot print with SMB print"
Next Refer to the Software Installation Guide.

Step

Corrective Action

Client Problems 29