Hardware Problems; Print Jobs Not Output - Toshiba e-Studio2000AC Software Troubleshooting Manual

Hardware Problems

0.
This section describes troubles caused by the hardware device (the equipment).
If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network
connection cannot be specified, a hardware problem is a possible cause of the trouble.
The following are common factors involved in the hardware problems:
 System board, cables, and connectors
 The equipment, and its components such as the duplexing unit or the Finisher
 System software or firmware of the equipment
For more details, refer to the Hardware Troubleshooting Guide.
 Print jobs not output
Problem Description
All the clients within a network fail to make the equipment output the print jobs.
Corrective Action
There remains a possibility that improper settings of the software such as printer drivers caused the problem.
However, a hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If
the problem persists after you have followed all of the steps, contact your service representative.
No.
1 Is printing prohibited from all connected
client computers?
2 Can you see the job from TopAccess or
another print monitoring utility, such as
PCONSOLE or Print Manager?
3 Can you identify the problem with the
error message or the error code and
resolve it?
Also refer to the Printing Guide for more information on resolving output errors caused by printer driver settings.

30 Hardware Problems

Check... Yes No
Next See the following section to fix the

Step problem:

 P.28 "Network Connection Problems"
See the following section to fix the
Next
problem:

Step
 P.40 "Locating the Equipment in the

Network"
See the following sections to fix the
problem:

End
 P.60 "Error Messages"
 P.62 "Error Codes"
Corrective Action