Printing Problems (Network Related); Smb Print In A Windows Operating System Environment - Toshiba e-Studio2000AC Software Troubleshooting Manual

Printing Problems (Network Related)

0.
Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP
environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also
assures an easier network implementation, although you may be required to customize the settings to accommodate
them in your particular environment.
Some common network configurations are shown below, along with the steps required to configure the equipment. If
you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact
your service representative.
 You can change the network protocol settings on the touch panel of the equipment or with TopAccess (the
Administration page).
 For the error messages that appear during the installation of the printer drivers, refer to the Software Installation
Guide.
 SMB print in a Windows operating system environment
No.
1 Are the IP address properties correctly
set?
2 Is the Microsoft computer name (device
name) unique?
3 Is the workgroup name valid and correctly
entered?
4 Is LLMNR enabled?
5 When IPv4 is supported: Is the WINS server
address correctly set?
6 When IPv4 is supported: If the client
computers are located in different
segments, is the WINS service correctly
provided?
7 Can you see the equipment in Windows
Network Neighborhood?
8 Were the proper printer drivers installed?
9 Is the driver's port name valid?
10 Can you print with the equipment?

44 Printing Problems (Network Related)

Check... Yes No
Next Set up the IP address correctly.

Step

Next Set up the device name correctly.

Step

Next Set up the workgroup correctly.

Step

Next Enable LLMNR referring to the TopAccess

Step Guide.

When IPv4 is supported: Set up the WINS
Next
server address correctly, or enter "0.0.0.0"

Step
for the WINS server address to disable the

WINS service.
When IPv4 is supported: Set up the WINS
Next
server and enable it on the equipment to

Step
allow users access from a different

segment.
See the following section to fix the
Next
problem:

Step
 P.40 "Cannot locate the equipment in

the network"
Next Refer to the Software Installation Guide

Step to install the proper printer drivers.

Next Refer to the Software Installation Guide

Step to configure the proper port.

See the following section to fix the
problem:

End
 P.28 "Cannot print with the equipment
(network connection problems)"
Corrective Action