N/W-Fax Driver General Errors - Toshiba e-Studio2000AC Software Troubleshooting Manual

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
 This port is currently in use
Problem description
The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete
it.
Corrective action
Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications
and try again. Check each driver to see if another driver is using the same port. If so, first change the driver's port
setting and delete the port.
 Problem with the current printer setup
Problem description
The driver was not set up properly, possibly because the installation procedure was not completed.
Corrective action
Delete the driver and either reinstall it from the Client Utilities/User Documentation DVD or download it from this
equipment.
 N/W-Fax driver general errors
 "Could not connect to the MFP device" appears
Problem description
When users are trying to access to the properties of the N/W-Fax driver, an error message "Could not connect to the
MFP device" appears.
Corrective action
Communication between the N/W-Fax driver and this equipment failed. Make sure that this equipment is operating. If
not, turn its power ON.
Connect the N/W-Fax driver with this equipment through the TopAccess. If the connection fails, reboot the computer
and this equipment.
 The fax jobs are not listed on the "Logs - Transmission" screen in TopAccess
Problem description
When confirming the fax job logs on the "Logs - Transmission" screen in TopAccess, the fax jobs that are sent are not
displayed.
Corrective action
If the relevant fax job is not included in the Log list, your transmission job may not have been performed. In this case,
search for jobs without the department code in the "Job Status-Fax" on the control panel. Then select the relevant fax
job and press [Send] to resend it.
 Fax transmission cannot be performed with a cover sheet
Problem description
In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission
when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent
with a cover sheet added from Microsoft Excel.
Corrective action
Set the file name of the printer driver in 30 letters or less.
Network Fax (N/W-Fax) Driver Problems 49