Checking The Alg Registration Code - Polycom V2IU 5300-S User Manual

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User Guide V IU 5300-S Series Converged Network Appliance

Checking the ALG registration code

Telephone doesn't register with the softswitch
Checking the configurations on the ALG page
Pinging the softswitch
Appendix - 2
To check the ALG registration code:
1. From the navigation bar, select System.
2. From Registration Status, click License Key.
3. If you do not see a license key, please contact Polycom Technical Services.
If one or more telephones are not registering with the softswitch:
• Check the configurations on the VoIP ALG page.
• Attempt to ping the softswitch.
To check configurations on the ALG page:
1. From the navigation bar, select VoIP ALG.
2. ...and then what? What would they be looking for and what needs to be
corrected?
To ping the softswitch:
1. From the navigation bar, select System.
2. From the System submenu, select Network Test Tools.
3. In IP Address to Ping, enter the softswitch address.
4. Click Ping.