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Chapter 5
If Your Board Needs Factory Service
88
If your board must be returned to Data Translation, perform the
following steps:
1.
Record the board's serial number, then contact the Customer
Service Department at (508) 481-3700 (if you are in the USA) and
obtain a Return Material Authorization (RMA).
If you are located outside the USA, call your local distributor for
authorization and shipping instructions. The name and
telephone number of your nearest distributor are listed in your
Data Translation catalog.
All return shipments to Data Translation must be marked with
the correct RMA number to ensure proper processing.
2.
Using the original packing materials, if available, package the
board as follows:
− Wrap the board in an electrically conductive plastic material.
Handle with ground protection. A static discharge can destroy
components on the board.
− Place in a secure shipping container.
3.
Return the board to the following address, making sure the RMA
number is visible on the outside of the box.
Customer Service Dept.
Data Translation, Inc.
100 Locke Drive
Marlboro, MA 01752-1192
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