Epson WF-4830 Series User Manual page 161

Solving Problems
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the software to the latest version. To check the
software status, use the software update tool.
"Checking if a genuine Epson printer driver is installed - Windows" on page 137
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"Checking if a genuine Epson printer driver is installed - Mac OS" on page 138
&
"Installing or Uninstalling Applications Separately" on page 136
&
"Updating Applications and Firmware" on page 140
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There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.
User feature restrictions are enabled for the printer.
Solutions
The printer may not print when the user feature restriction is enabled. Contact your printer
administrator.
Suddenly the Printer Cannot Print over a Network Connection
The problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
"Re-setting the Network Connection" on page 233
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Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
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The Printer Does Not Work as Expected
>
Cannot Print
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