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Pontiac dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns
you may have. However, if
a
concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE
--
Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
General Manager.
STEP TWO
--
If after
contacting
a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact
the
Pontiac Customer Assistance Center by
calling 1-800-PM-CARES. In Canada, contact
GM of Canada Customer Communication 'Centre in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
For
help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico:
(525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0
In
the U.S. Virgin Islands: 1-800-496-9994
In
the Dominican Republic: 1 - 800-75 1-4 135
(English) or 1-800-751-4136 (Spanish)
0
In the Bahamas: 1-800-389-0009
0
In Bermuda, Barbados, Antigua
and the British
In
all other Caribbean countries: (809) 763-1315
0
In other overseas locations, call GM International
Product Center in Canada at: (905) 644-4112.
Virgin Islands: 1-800-534-0122
8-4
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