Troubleshooting - Modern Flames Landscape Pro Multiview Series User Instructions

MAINTENANCE
SERVICE PARTS
ITEM PHOTO
MF-PRO-PIB
MF-PRO-NTC
MF-LPM-SG-C
MF-LPM-SG-B
MF-LPM-F/LED-44
MF-LPM-F/LED-56
MF-LPM-F/LED-68
MF-LPM-F/LED-80
MF-LPM-EB/DL-44
MF-LPM-EB/DL-56
MF-LPM-EB/DL-68
MF-LPM-EB/DL-80
MF-LPM-SR-44
MF-LPM-SR-56
MF-LPM-SR-68
MF-LPM-SR-80
MF-LPM-GF-44
MF-LPM-GF-56
MF-LPM-GF-68
MF-LPM-GF-80
MF-LPM-PP-44
MF-LPM-PP-56
MF-LPM-PP-68
MF-LPM-PP-80
DESCRIPTION
POWER INDICATOR BOARD
THERMOSTAT SENSOR
SIDE GLASS CLEAR
SIDE GLASS BLACK
RGB FLAME LED BAR SET
RGB EMBER BED/DOWNLIGHT LED STRIP
SPINDLE ROD FOR FLAME AND EMBER BED
FRONT GLASS
FLAME SCREEN
Problem
Nothing comes on (touch screen,
etc.)
Touch Screen Comes on - then
nothing
Fireplace turns off and will not
turn back on
Can operate fireplace functions
with manual controls but not
remote control
Heater does not provide heat
when on
Flame is not visible when unit is
turned on
13 14
MAINTENANCE

TROUBLESHOOTING

Possible Cause
A. Breaker tripped or circuit has A. Reset breaker, test circuit for
no power power
B. Turn power off at the main
B. Internal component is frozen
breaker for 20 seconds. Turn
and needs to be reset
power back on.
C. Loose connection C. Look for loose connection
D. Replace motherboard or touch
D. Defective component
control
A. Press flat part of finger firmly
A. Not operating touch control
on the touch screen and apply
properly with finger
moderate pressure
B. Check functions with remote
B. Loose connection on
control. If functional, check
motherboard
connections on motherboard
C. Motherboard is defective C. Replace Motherboard
A. Turn the main breaker to the
A. Fireplace has overheated and
"off" position for 30 seconds.
safety disc has snapped or circuit
Next flip the breaker back into
breaker has tripped
the "on" position.
A. Replace batteries in remote
A. Low Batteries
control with - CR2025
B. To pair remote, turn off the
fire unit at the main power switch
for 30 seconds. Hold the On/
Off button on the remote while
B. Remote not paired properly
flipping the main power switch
back to on. When the fire unit
powers up, the remote will be
paired.
C. Remote control defective C. Replace remote control
A. Disconnect unit from power
A. Wiring is loose source and inspect for loose
connections
B. Heater core is defective B. Replace Heater Core
A. Disconnect unit from power
A. Wiring is loose source and inspect for loose
connections
B. LEDs defective B. Replace LEDs
C. Motherboard is defective C. Replace motherboard
Corrective Action