I'm Not Getting On The Internet (Wireless); My Wireless Internet Connection Stops Working Sometimes; I Can Get On The Internet, But Everything Is Slow; I Don't Have A Dial Tone When I Pick Up The Phone - Why - Arris Touchstone TG3482 User Manual

A misconfiguration could lock out all access to the Telephony Gateway router. If you think this
has happened, see

I'm not getting on the Internet (Wireless)

Check the indicator lights, see Using the Telephony Gateway — the Wi-Fi light should be on.
Does your connection utility discover your wireless LAN? If you turned off "Broadcast SSID"
you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to "disabled". Enable one of the other security modes as soon as
you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think this
has happened, see
My wireless Internet connection stops working
sometimes
This is usually caused by interference. Two common sources are 2.4GHz "remote" telephones
and microwave ovens. If you cannot remove the interfering product, try using a different
channel or setting Protected Mode.

I can get on the Internet, but everything is slow

If the Web site you are visiting is very popular, that site may be having trouble servicing all the
requests. If other sites download quickly, wait for a few minutes and try again. Usage during
peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow down
the connection.
I don't have a dial tone when I pick up the phone -
why?
In order for telephone service to be functional on the Telephony Gateway, telephone service
must have been purchased from the service provider and configured on your Telephony
Gateway. The following steps should help in identifying the source of the problem.
1. Is the Power LED lit?

If not, check to make sure the Telephony Gateway is plugged in and the outlet has
power. Use only the external AC power adapter (if provided) and power cord included
with the equipment.

If the LED is lit, go to the next step.
Release 34 DRAFT 1.0 July 2016
© 2016 ARRIS Enterprises LLC. All Rights Reserved.
Resetting the Router to Factory Defaults
Resetting the Router to Factory Defaults
Chapter 6: Troubleshooting
(page 30).
(page 30).
Touchstone TG3482 Telephony Gateway User Guide
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