I'm Not Getting On The Internet (Wireless); My Wireless Internet Connection Stops Working Sometimes; I Can Get On The Internet, But Everything Is Slow; I Don't Have A Dial Tone When I Pick Up The Phone - Arris Touchstone TG9452 User Manual

I'm not getting on the Internet (wireless)

Check to be sure that the Wi-Fi light is on. See
more information.
Does your connection utility discover your wireless LAN? If you turned off "Broadcast SSID"
you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to "disabled." Enable one of the other security modes as soon as
you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway. If you think this has
happened, see
My wireless Internet connection stops working
sometimes
This is usually caused by interference. Two common sources are 2.4GHz "remote"
telephones and microwave ovens. If you cannot remove the interfering product, try using a
different channel or setting Protected Mode.

I can get on the Internet, but everything is slow

If the website you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow
down the connection.

I don't have a dial tone when I pick up the phone

In order for telephone service to be functional on the Telephony Gateway, telephone service
must have been purchased from the service provider and configured on your Telephony
Gateway. The following steps should help in identifying the source of the problem.
1. Check to make sure the Telephony Gateway is plugged in and the outlet has power. Use
only the external AC power adapter (if provided) and power cord included with the
equipment.
2. Check the coax connection at the Telephony Gateway and the wall. Ensure they are
connected and tight. If they are and you do not have dial tone, contact your service
provider.
3. Is the phone plugged directly into the Telephony Gateway?
Make sure the phone is plugged into the port on the back of the Telephony Gateway
labeled "Tel 1" for line 1, and "Tel 2" for line 2.
Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2
Reset the Telephony Gateway to factory
Chapter 6: Troubleshooting
Operate the Telephony Gateway
defaults.
(page 27) for
31