Troubleshooting; Common Problems In Patients And Corresponding Solutions - 3B G3 Series User Manual

Luna G3 BPAP 25A (G3 B25A) User Manual

24. Troubleshooting

The table below lists common problems you may have with the device and possible
solutions to those problems. If none of the corrective actions solve the problem,
contact your home care provider.
24.1 Common Problems in Patients and Corresponding
Solutions
Problem
Dry, cold, runny,
and blocked
nose; having a
cold
Dry mouth and
throat
Eye irritation
Facial
reddening
Possible Cause
The nose reacts to the
airflow and cold. Due to
airflow, the air becomes
cold, leading to
mucosa irritation
subsequent dryness
swelling.
The patient sleeps with his
or her mouth open, and
the pressurized air goes out
via the mouth, leading to
nasal and throat dryness.
The mask size or model may
not be correct, or the mask
is not positioned correctly,
thereby leading
leakage.
Mask cushion (the soft part
of the mask) hardens
The mask is too tight.
The distance between the
forehead support of the
mask and the forehead is
not correct.
Wrong mask size
The patient is allergic to the
materials of the mask.
38 / 48
Increase the humidity setting of
the device.
nasal Contact your physician, and
and follow treatment
and suggestions.
Use a chin strap to prevent the
mouth from opening during
sleep or use a full-face mask.
Contact
details.
Narrow the distance between
the forehead support of the
mask and the forehead. Note
that adjusting the mask too
tight may leave marks on the
patient's face.
to air
Contact
supplier
mask. .
Replace the mask or mask
cushion.
Loosen the headgear.
Try a different distance. The
angle and size of the forehead
support differ according to the
type of masks.
Contract
supplier for a correct-size mask.
Contact your physician and
equipment supplier.
Use a mask which is not made
with natural rubber latex.
Place a lining between the skin
and mask.
MID-97/v1.0
Solution(s)
physician
your physician for
your equipment
for an appropriate
your equipment