Table 10-1 Troubleshooting The Mc40 - Motorola MC40 Integrator Manual

Table 10-1 Troubleshooting the MC40 (cont'd.)
Problem
A message appears
stating not enough
storage memory.
The MC40 does not
decode when reading
bar code.
MC40 cannot find
any Bluetooth devices
nearby.
MC40 does not read
magnetic stripe card.
Cannot connect to
WLAN.
Wired headset is not
working as headset
hook or not able to
initiate a PTT call even
through wired headset.
MN000112A01 - September 2013
Cause Solution
Too many Remove user-installed applications on the MC40 to recover
applications
memory. Touch
installed on the
programs and touch Uninstall.
MC40.
DataWedge is Ensure that DataWedge is enabled and configured properly. Refer to
not enabled. the MC40 Integrator Guide for more information.
Unreadable bar Ensure the symbol is not defaced.
code.
Distance Place the MC40 within proper scanning range.
between the
MC40 and
bar code is
incorrect.
MC40 is not Program the MC40 to accept the type of bar code being scanned.
programmed Refer to the MC40 Integrator Guide for DataWedge configuration.
for the bar code
type.
MC40 is not If the MC40 does not beep on a good decode, set the application to
programmed to generate a beep on good decode.
generate a beep.
Too far from Move closer to the other Bluetooth device(s), within a range of 10
other Bluetooth meters (30 feet).
devices.
The Bluetooth Turn on the Bluetooth device(s) to find.
device(s) nearby
are not turned
on.
The Bluetooth Set the Bluetooth device(s) to discoverable mode. If needed, refer
device(s) are not to the device's user documentation for help.
in discoverable
mode.
Magnetic stripe Ensure that magnetic stripe card is oriented correctly. Magnetic
on the card is stripe on the card should be facing the display.
facing the wrong
way.
Access Point
(AP) does Disable 802.11d feature. Touch
not broadcast Deselect the Enable 802.11d checkbox.
country code.
Wired headset Ensure that the wired headset is connected properly.
not connected
properly.
10.4.1 Troubleshooting the MC40
> Apps > Downloaded. Select the unused
> Wi-Fi > > Advanced.
10-7