Troubleshooting - Casablanca General Owner's Manual

Casablanca general ceiling fans: owners manual

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Table Of Contents

Table of Contents

Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.

Caring for Finishes: For cleaning, a soft brush or lint-free cloth

should be used to prevent scratching the finish. A vacuum cleaner

brush nozzle can remove heavier dust. Surface smudges or an accu-

mulation of dirt and dust can easily be removed by using a mild

detergent and slightly dampened soft cloth. An antistatic agent

may be used, but never use abrasive cleaning agents. These will

damage the finish. Painted and high-gloss blades may be cleaned

in the same manner.

Blades: Wood finish blades should be cleaned with a furniture pol-

ishing cloth. Occasionally, a light coat of furniture polish may be

applied for added protection and beauty.

PROBLEM

FAN WILL NOT START

Check main circuit fuses, circuit breakers, or wall switch position.

Check all wire connections, making sure the power is turned off during this inspection.

Check that reverse switch is not set in center of throw.

FAN WOBBLES OR SHAKES

Be sure canopy pin is properly set into the slot on the ball.

EXCESSIVELY

Check the screws holding the blade holders to the flywheel (or direct drive motor). Tighten as necessary.

Check that bladeholders have not been bent during installation.

FAN NOISY DURING

Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s) as neccessary.

OPERATION

Tighten the blade to bladeholder screws.

Tighten canopy screws and mounting plate assembly.

Check and tighten blade holders to flywheel (or direct drive motor).

Make sure all screws in the motor housing are snug, but not overly tight.

Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or have

fallen off the wire splices. Tighten or adjust as necessary.

BREAK-IN PERIOD

Let fan run at high speed for two (2) hours

DOES NOT RUN ON

If new, "break-in" may be required - run at higher speed for several days

LOW SPEED

FAN RUNS SLOWLY IN EITHER DIRECTION IF ROTATION IS STARTED BY HAND; WILL NOT REVERSE: Defective reverse switch; defective

capacitor; or open motor winding: Replace reverse switch assembly; replace PCB assembly; or replace motor unit.

FAN WILL NOT OPERATE AT PROPER SPEEDS OR WILL NOT OPERATE AT ANY SPEED: Defective three-speed pull-chain switch assembly; or

defective capacitor: Replace three-speed pull-chain switch assembly; or replace PCB assembly.

PROBLEM

NO FAN OR LIGHT

Check main circuit fuses, curcuit breakers, or wall switch position. Check all wire connections, making

sure the power is turned off during this inspection.

FAN WOBBLES OR SHAKES

Be sure canopy pin is properly set into the slot on the ball

EXCESSIVELY

Check the screws holding the blade holders to the fan motor. Tighten as necessary.

Check the angle of the blades to make sure that a blade holder has not been bent during installation.

FAN NOISY DURING

Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).

OPERATION

Tighten canopy screws and mounting plate assembly.

Tighten the blade to bladeholder screws and blade holders to flywheel.

Make sure all screws in the motor housing are snug, but not overly tight.

Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or

have fallen off the wire splices. Tighten or adjust as necessary.

BREAK-IN PERIOD

Let fan run at high speed for two (2) hours

DOES NOT RUN ON

If new, "break-in" may be required - run at higher speed for several days

LOW SPEED

LIGHTS FLASH OR BLINK DURING OPERATION OF W-32 WALL CONTROLS/FAN MAY ROTATE OR MAKE AUDIBLE TONES DURING

OPERATION OF THE W-11 AND W-12 WALL CONTROLS: Normal operation.

WHEN AC POWER IS TURNED ON FOR THE FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL CONTROL OPERATION IS

REVERSED: FAN BUTTON OPERATES THE LIGHTS; LIGHT BUTTON OPERATES THE FAN: Reverse the 2 black and white striped wire

connections.

FAN OR LIGHTS APPEAR TO OPERATE BY THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL OPERATION IS INTERMIT-

TENT: Check AC supply for irregularities, (noise spikes, fluctuations, or failure); or circuit board assembly.