Intel Optane M Series Installation Manual
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Intel Optane M Series Installation Manual

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Intel® Optane™ Memory M and H Series
Installation Guide
May 2019
Revision 5
Document Number: 571964-005US

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Summary of Contents for Intel Optane M Series

  • Page 1 Intel® Optane™ Memory M and H Series Installation Guide May 2019 Revision 5 Document Number: 571964-005US...
  • Page 2  Minor formatting changes Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked "reserved" or "undefined". Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them.

  • Page 3: Table Of Contents

    Disabling Acceleration ................................. 13 Uninstalling the Application ............................. 15 Intel® Optane™ Memory Application ..............................17 Platforms Starting in AHCI mode (Intel® Optane™ Memory M Series Only) ........17 Platforms Starting in Intel® RST Premium Mode ....................21 Enabling Acceleration ................................25 Disabling Acceleration .................................

  • Page 4: Overview

    Intel platforms. This solution uses the PCIe NVMe media that is based on Intel® Optane™ technology, along with the Intel® Rapid Storage Technology (Intel® RST) driver. It is a dual-media solution (fast media for caching + slow media for storage capacity) that is presented to the host OS as a single SSD.

  • Page 5: Driver/Bios

    Details provided in this document are for reference for experienced users only. The system will contain the Intel® Optane™ memory H Series device. It contains both the “fast media” and “slow media” on the same module.

  • Page 6: Operating System

    Intel® Optane™ Memory Intel BIOS SATA controller mode set to “Intel® RST…” Hardware Remapping enabled on the PCIe slot connecting the Intel® Optane™ technology NVMe memory module Be aware that this setting will not be present in the system BIOS until the module is installed/detected in the motherboard.
  • Page 7 Intel® Optane™ Memory When installing the Windows OS, make sure to leave an “Unallocated” space with a minimum of 5 MB at the end of the disk (max LBA). This space is required for any drive that is being accelerated (i.e. the System Disk or Data Drive)

  • Page 8: Intel® Optane™ Memory Sw/Driver Package

    Download/install the application: Navigate to and open the Microsoft Store application (Press the Windows key and type ‘Microsoft Store’) In the Search field at the top of the screen type ‘Intel Optane Memory and Storage Management’ and select the application If your system contains the proper requirements you will be able to download and install.

  • Page 9: Enabling Acceleration

    Enabling Acceleration The images below are with the Intel® Optane™ memory H10 with solid state storage in the system. For Intel® Optane™ memory M Series products (accelerating SATA ‘Slow’ drives) the non-Intel® Optane™ memory device would be listed as the corresponding supported SATA drive;...
  • Page 10 Intel® Optane™ Memory Select the ‘Enable Intel® Optane™” button: Confirm understanding that all data will be removed from the Intel® Optane™ memory, select ‘Enable’: Installation Guide May 2019 571964-005US...
  • Page 11 A restart is required once volume creation is complete; do so by selecting ‘Restart’. If the module contains at least 32GB of Intel® Optane™ memory capacity, just before entering the OS you may see a screen that shows some finishing details of the enabling process. This is related to the scheduling of data cache and is not supported on 16GB devices.
  • Page 12 Intel® Optane™ Memory After rebooting the system, enter the application and the volume will be shown in the Manage and Intel® Optane™ Memory tab. The volume will also be shown in the OS-related applications such as Device Manager and Disk Management. The individual drives will no longer be visible in these windows.

  • Page 13: Disabling Acceleration

    Intel® Optane™ Memory If you are using a device with 32GB or more Intel® Optane™ memory capacity, additional features such as Pinning and Optimization (cache) scheduling will be available. For these devices the ‘Intel® Optane™ Memory’ page will look similar to the...
  • Page 14 Intel® Optane™ Memory Confirm that you wish to disable acceleration; select ‘Disable’. Acceleration is being disabled. The Intel® Optane™ memory ‘fast’ media and the ‘slow’ media are being separated (un-paired). Installation Guide May 2019 571964-005US...

  • Page 15: Uninstalling The Application

    Intel® Optane™ Memory Once complete, select ‘Restart’. Uninstalling the Application Verify that acceleration has been disabled before uninstalling the user interface (UI). May 2019 Installation Guide 571964-005US...
  • Page 16 Intel® Optane™ Memory Right-click on the Windows start menu and select ‘Apps and Features’. Search for ‘Optane’ and select ‘Uninstall’. Once complete, a system restart is required. Installation Guide May 2019 571964-005US...

  • Page 17: Intel® Optane™ Memory Application

    Note: This automated feature will only attempt to update the SATA mode setting and enable Hardware remapping on the PCIe port that contains the Intel® Optane™ memory M series module. As noted in section 1.2.3 it is also a requirement that the partition structure on the to-be-accelerated drive be GPT. If the Boot mode in the BIOS was set to ‘Legacy’...
  • Page 18 Intel® Optane™ Memory The following message indicates that the system’s SATA controller is configured in ‘AHCI’ mode. This screen informs the user that it will be automatically switching the SATA controller to RST Premium Mode. Click ‘Next’ to continue. The following dialog box requires the user to read and accept the License Agreement. The user must check the ‘I accept...’...
  • Page 19 Intel® Optane™ Memory The following message allows the user to select where the software files will be loaded on the system. The user can either navigate to a location using the ‘Change...’ button, or use the default provided. The user must click ‘Next’ to continue the installation.
  • Page 20 Intel® Optane™ Memory At this point in the installation process, the system will need to restart. During this time, the system will boot into Safe Mode where the system BIOS settings will be changes from AHCI to RST Premium mode and enable Hardware Remapping for the port in which the module is installed.

  • Page 21: Platforms Starting In Intel® Rst Premium Mode

    This may take several minutes to launch, or the user may launch it manually by searching for “Intel® Optane™ Memory” in the Windows file search. At this point, the user must click ‘Next’ in order to finish enabling Intel® Optane™ memory.
  • Page 22 Intel® Optane™ Memory The following screen informs the user that the driver may be used to control which drive the computer boots from. Click ‘Next’ to continue. The following screen requires the user to read and accept the License Agreement. The user must check the ‘I accept...’...
  • Page 23 Intel® Optane™ Memory The following dialog box allows the user to select where on the system the software files will be loaded. The user can either navigate to a location using the ‘Change...’ button, or use the default provided. The user must click ‘Next’...
  • Page 24 Intel® Optane™ Memory At this point in the installation process, the system will need to restart. Once the system has completed the reboot and has entered the OS, the user will be prompted to complete the installation process. This may take several minutes to launch. Click ‘Next’ to continue.

  • Page 25: Enabling Acceleration

    Intel® Optane™ Memory Enabling Acceleration Note: When enabling acceleration on the Intel® Optane™ memory H Series in a mobile platform, it is required that the system be plugged in (using AC power) When the user chooses to continue the setup process, the window below will appear at the startup of the Intel®...
  • Page 26 In the Warning dialog box that appears, confirm understanding that all data will be removed from the Intel® Optane™ memory and click ‘Continue’. Acceleration is being enabled. The Intel® Optane™ memory ‘fast’ media and the ‘slow’ media are being ‘paired’ into a single volume...
  • Page 27 Once volume creation is complete, a restart is required. Click ‘Restart’. If the module contains at least 32GB of Intel® Optane™ memory capacity, you may see a screen that shows some finishing details of the enabling process, just before entering the OS. This is related to the scheduling of data cache and is not supported on 16GB devices.

  • Page 28: Disabling Acceleration

    Intel® Optane™ Memory Once the system has rebooted, enter the application and the volume will be displayed in the ‘Setup’ tab. The volume will also appear in OS system related applications such as ‘Device Manager’ and ‘Disk Management’. The individual drives will no longer be visible in these windows.
  • Page 29 Intel® Optane™ Memory Acceleration is being disabled. The Intel® Optane™ memory ‘fast’ media and the ‘slow’ media are being separated (un-paired). When complete, select ‘Restart’. May 2019 Installation Guide 571964-005US...

  • Page 30: Uninstalling The Application

    Intel® Optane™ Memory Once the system has rebooted to the OS, open the Intel® Optane™ Memory application ‘Setup’ tab and verify that the volume is no longer enabled. Uninstalling the Application Verify that acceleration has been disabled before uninstalling the application.
  • Page 31 Intel® Optane™ Memory Click on the Windows Start menu. While the menu is open, begin typing Control Panel to search for ‘Control Panel’. In the Control Panel, under ‘Programs’, select the ‘Uninstall a program’ link. May 2019 Installation Guide 571964-005US...
  • Page 32 Highlight the ‘Intel® Optane™ Memory’ application from the list. Click the uninstall option. After clicking the control panel option to uninstall, the Intel® Optane™ Memory application window below will appear. Click ‘next’ to continue with uninstalling the Intel® Optane™ Memory application.
  • Page 33 Intel® Optane™ Memory The following window provides information about what the Intel® Optane™ memory driver controls on the system. Click ‘Next’ to continue uninstalling the Intel® Optane™ Memory application. The progress bar shows the status of the uninstall process. May 2019...

  • Page 34: Intel® Rapid Storage Technology Application

    Please click ‘Finish’ to continue and restart the system. Intel® Rapid Storage Technology Application This section provides an overview of the steps to configure Intel® Optane™ memory capable devices with the Intel® Rapid Storage Technology application, on a computer with the operating system already installed, on a platform that meets the requirements outlined in Section 1.2.
  • Page 35 Intel® Optane™ Memory The following window provides a brief caution to the user that the driver itself will not be able to be uninstalled after installation completes. The user can click ‘Next’ to continue the process. The following screen requires the user to read and accept the License Agreement. The user must check the ‘I accept...’...
  • Page 36 Intel® Optane™ Memory The following screen provides the ReadMe information regarding the options of the SetupRST.exe. The user can click ‘Next’ to continue with the install. The following screen shows the location where the RST files will be saved to. The user can change the location by clicking the ‘Change’...
  • Page 37 Intel® Optane™ Memory The following screen informs the user for a final time that the software is about to be installed. The user can choose to go ‘Back’, ‘Cancel’ out the installation or click ‘Next’ to continue. The following screen shows the progress of the installation. No user input is required.

  • Page 38: Enabling Acceleration

    Enabling Acceleration Note: When enabling acceleration on the Intel® Optane™ memory H Series in a mobile platform, it is required that the system be plugged in (using AC power) Acceleration can be enabled through the ‘Status’ page or the ‘Intel® Optane™ Memory’ page. Displayed is the current state of the volume.
  • Page 39 Status Page Intel® Optane™ Memory Page Under the Intel® Optane™ memory tab, the drop down menus display the available Intel® Optane™ memory combinations that can be selected. Select the appropriate combination and click ‘Enable’. If the words (SYSTEM) appear beside the compatible drive to be accelerated it means it is the...
  • Page 40 Intel® Optane™ Memory Acceleration is being enabled. The Intel® Optane™ memory ‘fast’ media and the ‘slow’ media are being ‘paired’ into a single volume. Installation Guide May 2019 571964-005US...
  • Page 41 Once volume creation is complete, a reboot is required. Select the ‘Reboot’ button. If the module contains at least 32GB of Intel® Optane™ memory capacity, just before entering the OS you may see a screen that shows some finishing details of the enabling process. This is related to the scheduling of data cache and is not supported on 16GB devices.

  • Page 42: Disabling Acceleration

    Acceleration can be disabled on the ‘Status’ or ‘Intel® Optane™ Memory’ tabs. On the ‘Status’ page, click the ‘Disable’ link. The user will be presented with a pop up asking to confirm that they want to disable Intel® Optane™ memory. Press ‘Yes’ to disable and continue.
  • Page 43 Once the volume is disabled, a system reboot from the Windows Start Menu is required. If using the ‘Intel® Optane™ Memory’ tab, a reboot button will appear. Once the system has rebooted into the OS, the user can open the application and verify that the volume is no longer enabled.

  • Page 44: Uninstalling The Application

    Intel® Optane™ Memory Uninstalling the Application Verify that acceleration has been disabled before uninstalling the application. Click on the Windows Start Menu and search for ‘Control Panel’ by typing Control Panel while the menu is open. Installation Guide May 2019...
  • Page 45 Intel® Optane™ Memory Select the ‘Uninstall a program’ link, located under ‘Programs’ in the Control Panel. Highlight the ‘Intel® Rapid Storage Technology’ application from the list. Click the ‘Uninstall’ option. May 2019 Installation Guide 571964-005US...
  • Page 46 Intel® Optane™ Memory At this point, the Intel® RST installer will begin the uninstallation process. Click ‘Next’ to continue. Click ‘Next’ to continue uninstalling. The user is given the option to see the process on reconfiguring the system so that it uses the native operating system software. Most uninstalls do not require this step.
  • Page 47 Intel® Optane™ Memory The next window will show a progress bar of the driver installation. Once prompter, click the ‘Finish’ button to complete the uninstall process. This will cause the system to restart. May 2019 Installation Guide 571964-005US...

  • Page 48: Additional Features/Capabilities

    System drive (Ex. C: ) with the Windows 10 operating system installed Intel® Optane™ memory H Series module When the Intel® Optane™ memory media and Intel® QLC 3D NAND on the device are ‘paired’ and the volume is being used for data storage only (Ex. D: )

  • Page 49: Pinning

    Intel® Optane™ Memory Pinning Pinning enables customized responsiveness by allowing the selection of specific files, folders, and applications to be accelerated. Note: Pinning supported on 32GB or greater capacity Intel® Optane™ memory devices only. See more here: https://www.intel.com/content/www/us/en/support/articles/000028779/memory-and- storage.html May 2019...

  • Page 50: Troubleshooting

    Intel® Optane™ Memory 4 Troubleshooting This section includes examples of errors that could occur during installation of the Intel® Optane™ memory SW/driver packages. For more information and help on these errors, please also refer to the error code and message article for more details: https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-...

  • Page 51: Intel® Optane™ Memory Application Installation Failures

    Intel® Optane™ Memory Intel® Optane™ Memory Application Installation Failures Unsupported CPU The following window will appear if the installation package is used on a system with an unsupported CPU. Please check the minimum requirements provided in section 1.2 of this document for further details.

  • Page 52: Unsupported Operating System

    Intel® Optane™ Memory Unsupported Operating System The following window will appear if the installation package is attempted on a system with an unsupported OS. Please check the minimum requirements provided in section 1.2 of this document for further details. Unsupported BIOS This window will appear if the installation is attempted on a system with an unsupported BIOS.

  • Page 53: Unsupported System Drive

    MBR; this is not supported. To resolve this issue, a system BIOS update may be required. Consult the Motherboard vender’s support website for the latest Intel® Optane™ memory supported system BIOS. Another possible solution can be found here: https://www.intel.com/content/www/us/en/support/articles/000024558/memory-and-storage/intel-optane- memory.html.
  • Page 54 Intel® Optane™ Memory The following window will appear if the installation is attempted on a system where the last partition cannot be resized, because it is blocked for resizing. Please refer to the following link for more details: https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane- memory/000024253.html The following window will appear if the installation is attempted on a system in which the last partition cannot be resized, because it does not have enough free space.

  • Page 55: Error Checking System Compatibility

    Intel® Optane™ Memory Error Checking System Compatibility The following window will appear if installer has a failure while checking the platform for chipset compatibility. The following window will appear if the installation package is run and fails to check system for drive partition table.

  • Page 56: Intel® Rapid Storage Technology Is Already Installed

    The following window will appear if the installation package attempts to run on a system that already has a version of the Intel® Rapid Storage Technology user interface installed. To continue, uninstall the loaded Intel® Rapid Storage Technology user interface and then install the new Intel® Optane™ Memory application...

  • Page 57: Intel® Optane™ Memory Is Currently Enabled

    Fast Media Missing At Boot If the system boots and the Intel® Optane™ memory media is not detected by the Intel® RST UEFI driver, the driver will protect the current data on the ‘slow’ media by disabling it and not exposing it to the boot manager. This gives the user an opportunity to take additional steps to determine what the issue may be.

  • Page 58: Slow Media Missing At Boot

    Slow Media Missing At Boot If the system boots and the ‘slow’ media device is not detected by the Intel® RST UEFI driver, the driver will protect the current data on the Optane™ memory module by disabling it and not exposing it to the boot manager.
  • Page 59 Depending on the application being used to manage the volume, follow the steps in one of the sections listed below:  Section 2.1.1: Intel® Optane™ Memory and Storage Management Application  Section 2.2.3: Intel® Optane™ Memory Application  Section 2.3.1: Intel® Rapid Storage Technology Application...

  • Page 60: Windows Recovery Environment

    This section steps through the process of preparing a Windows* 10 OS image for Windows* Recovery. ‘Injecting’ the Intel® RST driver into the OS Recovery Image/tools before installing the OS allows for the possible recovery of a system in the event of damage to the OS image.
  • Page 61 Intel® Optane™ Memory From the Windows 10 USB Install key, copy the “install.wim” file from the “sources” directory to the working directory C:\Win10USB Open a Command Prompt as Administrator, and change to the working directory (Ex. cd C:\Win10USB). Make sure that all folders and Windows Explorer are closed before starting this process.
  • Page 62 10. Mount the Windows* Recovery Image: dism /mount-image /imagefile:c:\Win10USB\windows\windows\system32\recovery\winre.wim /Index:1 /mountdir:winre 11. Add the Intel® Rapid Storage Technology driver to the Windows* Recovery Image: dism /image:winre /add-driver /driver:drivers /forceunsigned /recurse 12. Un-mount the Windows* Recovery Image: dism /unmount-wim /mountdir:winre /commit...
  • Page 63 Intel® Optane™ Memory 13. Un-Mount the Windows* Image: dism /unmount-wim /mountdir:windows /commit 14. Copy the updated “install.wim” in the working directory back to the “sources” directory on the USB install key. May 2019 Installation Guide 571964-005US...

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