B/
troubleshooting
and faQ
B.1 Software related Questions
The audio tracks are not playing back
•
make sure you have selected the correct audio interface in the audio prefer-
ences window.
•
make sure you activated the correct audio inputs and outputs of your audio
interface in the audio preferences window.
•
make sure you selected the correct routing mode in the audio preferences win-
dow.
There is no sound going out of the speakers
•
check for activity on the output meter of the internal mixer. If there is no re-
sponse from the meter, check all the controls of the mixer: faders, gain, kills,
etc.
•
If you are in external mixer mode, check the connections from your audio inter-
face to your mixer and from your mixer to your sound system. make sure you
have the proper inputs selected on your mixer.
There are some audio dropouts or slow response
•
change the buffer size setting in the audio preferences. If you hear crackling
sounds, it means your latency setting is too low, choose a larger buffer size and
test again.
•
close all applications that are not needed.
•
Disable your anti-virus, spyware and firewall software.
•
turn off your computer's wireless card (or disconnect from the Internet).
•
close all background processes that are currently not needed. for example on
Windows, press (Ctrl)+(Alt)+(Del), open the task manager, go to the pro-
cesses tab and close the processes.
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